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Best Western Brook Hotel Norwich

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Brook Hotel Norwich

Desk, free WiFi, bed sheets
Suite, 1 Queen Bed, Non Smoking
Desk, free WiFi, bed sheets
Serves lunch and dinner
Reception

Reviews

7.4 out of 10

Good

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

Map
2 Barnard Road, Norwich, England, NR5 9JB
  • Earlham Park
    5 min drive
  • UEA Sportspark
    5 min drive
  • University of East Anglia
    6 min drive
  • Norwich (NWI-Norwich Intl.)
    14 min drive

Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 3 Single Beds, Non Smoking

  • 13 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking

  • 13 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Desk, free WiFi, bed sheets

Suite, 1 Queen Bed, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Holiday Inn Norwich North, an IHG Hotel

Pool
Pet-friendly
Free WiFi
Restaurant
4.2 out of 5, Very good, (517)
The price is €101
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Holiday Inn Norwich North, an IHG Hotel

About this property

Best Western Brook Hotel Norwich

Suburban Norwich hotel in Bowthorpe with free parking
A restaurant, a bar/lounge, and dry cleaning are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and wedding services.
Best Western Brook Hotel Norwich offers 81 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

During your stay at Best Western Brook Hotel Norwich, you'll be within walking distance of Bowthorpe Marsh. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • 5 minutes by car from Earlham Park and 5 minutes from UEA Sportspark
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Best Western Brook Hotel Norwich also features a terrace, a garden, and a picnic area. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Norwich hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 9:00 AM.
Brook Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Brook Bar - This bar specializes in international cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–9:00 AM: GBP 10.95 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Brook Restaurant
  • Brook Bar

Family friendly

  • Laundry facilities

Conveniences

  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from September 28 2022 to September 14 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 10.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Brook Hotel Norwich
Best Western Brook Hotel
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Best Brook Norwich Norwich
Best Western Brook Hotel Norwich Hotel
Best Western Brook Hotel Norwich Norwich
Best Western Brook Hotel Norwich Hotel Norwich

Best Western Brook Hotel Norwich Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 203 out of 791 reviews" "
Rating 8 - Good. 295 out of 791 reviews" "
Rating 6 - Okay. 169 out of 791 reviews" "
Rating 4 - Poor. 89 out of 791 reviews" "
Rating 2 - Terrible. 35 out of 791 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Daniel

Stayed 1 night in Sep 2022

10/10 Excellent

Roger

Stayed 1 night in Sep 2022

6/10 Okay

Daocheng

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Best Western Brook Norwich Hotel check in experience I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs. There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright as others areas. In the bathroom, the mixer tap has no hose and no free move shower head. The only one is a shower head that is fixed quite high up. It’s not a problem for grownups but is not suitable for young children who are not used to it. A hose with free move shower head would be more suitable. The bin in the room is too small. Rubbishes would be struggling to go in after a few water bottles. It’s pretty hot in the room during the night. There is an air conditioner but it doesn’t work. Phoned the receptionist but I was told I had to wait until next morning. The night was not easy with the heat. The only desk fan was small and was not capable of bringing enough cool air.
Stayed 1 night in Aug 2022

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Stayed here many times . Easy , clean , food great and staff are amazing . What more do you need !
Stayed 2 nights in Sep 2022

2/10 Terrible

Bhavna

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
2star not 3star
Would class this as a 2star hotel. The rooms had a strange smell. Very rundown and dusty. Table in the room was sticky and dirty. Bathroom very dated with a sink so high a child would have an issue to access. Certain leys on the remote wouldnt work. Asked at reception if they could change it, was told maintenance had gone for the day and this was 5pm.
Stayed 1 night in Sep 2022

10/10 Excellent

David

Stayed 1 night in Sep 2022

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is ok, fit for purpose, some rooms dont have aircon, not a problem when i stayed as it wasnt too warm.
Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Elaine

Stayed 1 night in Aug 2022

4/10 Poor

Lisa

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nightmare stay
The hotel itself was good, rooms were clean but trying to get some sleep was an absolute nightmare. The air con and piping was noisy all night. I was exhausted from driving and more exhausted when I left
Stayed 2 nights in Aug 2022

2/10 Terrible

Hannah

Stayed 1 night in Aug 2022

10/10 Excellent

Jessica

Stayed 1 night in Aug 2022

6/10 Okay

Carolyn

Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Staff were excellent and very friendly and helpful. Hotel is nice but rooms are dated and need freshening up.
Stayed 1 night in Aug 2022

8/10 Good

Jarrad

Liked: Staff & service
Stayed 2 nights in Aug 2022

4/10 Poor

Sinead

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was really dusty, wallpaper coming off the wall, really does look like it need some basic attention to keep it looking good. We booked the room purposely because the hotel stated rooms have air conditioning. The room didn’t and when asked we was told some work and some don’t which I think she be advertised properly. I would not recommend this hotel it’s dated, it needs a good thorough clean and needs updating.
Stayed 1 night in Aug 2022

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tommy wasn’t as clean as I could of been
Stayed 1 night in Aug 2022

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

John

Travelled with family
Disliked: Staff & service
Well that’s that
Decided to arrive later than Check in time. Arrived after 2hours drive after 1700hrs. To receive an apology, both rooms one on floor one and one on floor two not ready. Had to rearrange booked evening meal and after long drive was looking forward to get into room, have a shower and go out for family meal. This was delayed as they had lack of staff. Decided to come back later, to be greeted with a strong unpleasant aroma in our room. Opened windows and turned on extractor fan in room to clear out the smell. Not a pleasant experience, so probably going to book elsewhere in future.
Stayed 1 night in Jul 2022

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay
Great location, friendly staff and easy checkin.
Stayed 1 night in Jul 2022

10/10 Excellent

Bryan

Stayed 1 night in Jul 2022

10/10 Excellent

Sharon

Stayed 1 night in Jul 2022

6/10 Okay

Helen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not cleaned during our stay.
Stayed 2 nights in Jul 2022

8/10 Good

Nic

Business traveller
Liked: Cleanliness, room comfort
The restaurant staff need training in customer service. I am NOT buddy or my friend.
Stayed 1 night in Jul 2022

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