Grey Street Hotel

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Dates

March 2025

April 2025

Couples treatment room(s), body treatments, hot stone massages

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Spa
Room service
Bar
24/7 front desk
Housekeeping

Explore the area

2-12 Grey Street, Newcastle-upon-Tyne, England, NE1 6EE

Castle Keep
‪3 min walk‬
Quayside
‪11 min walk‬
St. James' Park
‪11 min walk‬
Newcastle (NCL-Newcastle Intl.)
‪14 min drive‬

Room options

Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

20 sq m
Sleeps 3
2 Twin Beds

Deluxe Twin Room

28 sq m
Sleeps 3
2 Twin Beds

Deluxe Double Room

28 sq m
Sleeps 3
1 King Bed

Junior Suite

33 sq m
Sleeps 2
1 King Bed

Standard Double Room

20 sq m
Sleeps 3
1 Double Bed

Similar properties

Free WiFi
Restaurant
Air conditioning
Breakfast available

for 1 room

includes taxes & fees

8 Apr - 9 Apr

About this property

Eco-certified hotel with a full-service spa and a 24-hour front desk

This smoke-free hotel features a full-service spa, a bar/lounge, and massage/treatment rooms. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.

Grey Street Hotel offers 49 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually decorated. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is open select days.

The breakfast at Grey Street Hotel gets high marks from our customers. During your stay, you're just a quick walk from Bigg Market. Enjoy features like free WiFi in public areas, plus a full-service spa and a bar. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Relax with a drink at the lobby lounge
Full breakfast served weekends for a fee
Indulge with deep-tissue massages, reflexology, or body scrubs at the spa
Services include dry cleaning/laundry, a concierge, and luggage storage
Guests really like the accommodations for the comfy beds and cleanliness
Just a 3-minute walk from Castle Keep and 7 minutes by foot from Tyne Bridge
Dogs welcome for a fee
Pet-friendly amenities are available, including food and water bowls

Grey Street Hotel offers its guests a full-service spa. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. The eco-certified Grey Street Hotel also features a terrace, concierge services, and laundry facilities.

This 3.5-star Newcastle-upon-Tyne hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekends from 8:00 AM and 10:30 AM.

Monument Bar - Onsite lobby lounge.

Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Polish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available

Food and drink

Weekend full breakfast available 8:00 AM to 10:30 AM for a fee: GBP 15 for adults and GBP 7.50 for children
A bar/lounge

Restaurants on site

Monument Bar

Things to do

Full-service spa

Family friendly

Laundry facilities

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)

Outdoors

Terrace

Full-service spa

3 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Reflexology
Spa open select days

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Limited room service

Air conditioning
Connecting rooms available
Desk
Heating
Individual decor
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between December 24 and December 26.

The property is closed: Christmas Eve and Christmas Day.

The following facilities are closed on Sunday, Monday, and Tuesday:

Full-service spa

Access methods

Staffed front desk

Pets

Pets: GBP 20.00 per pet, per night
Only dogs are allowed
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 35.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 15 for adults and GBP 7.5 for children
Pet fee: GBP 20.00 per pet, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: GBP 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Front desk staff will greet guests on arrival at the property.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grey Street Hotel Hotel

Grey Street Hotel Newcastle-upon-Tyne

Grey Street Newcastle-upon-Tyne

Grey Street Hotel Newcastle-upon-Tyne

Grey Street Hotel Hotel Newcastle-upon-Tyne

Grey Street Hotel Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Mark

23 Dec 2024

Stayed 1 night in Dec 2024

10/10 Excellent

Stuart

Travelled with partner

23 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel

Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

22 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect!

The stay was amazing, I had the standard double room, it was clean, well presented, tidy, comfortable. The staff were great and friendly. Facilities were great. Perfect location a short walk from Newcastle Central Railway station and just round the corner from Monument Metro station. 10/10 definitely recommend

Stayed 3 nights in Dec 2024

6/10 Okay

Ian

21 Dec 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Great location, but very dated. Nice staff

Stayed 1 night in Dec 2024

10/10 Excellent

Malcolm

20 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

10/10 Excellent

Konstantinos, Kidlington, Oxfordshire

18 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Central location. Restaurants, bars, café everything is within easy reach. Great value. Staff was polite and smiling. Big room however very few furniture. If for example we had dinner in we would have trouble sitting down to it. No mains plugs next to bedside tables; it would either be the cell phone charging or the bedside lamps. And the lamps couldn't be used for reading either. Bathroom was good but a big step to get in and out of the tub. No handle either. Showerhead fixed to the wall which I find as a negative.

Stayed 1 night in Dec 2024

10/10 Excellent

Kirsty

17 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2024

6/10 Okay

amanda

15 Dec 2024

Liked: Staff & service

Good location

Ok stay. Was not quite what we expected. Room had a bad smell but in fairness we didn’t inform the hotel till we left. Breakfast was excellent. Best cooked breakfast I’ve had anywhere

Stayed 2 nights in Dec 2024

10/10 Excellent

Nichola, Aberdeenshire

Travelled with partner

14 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a great stay at this hotel, rooms were decorated lovely & everything was very clean. Had an issue with the shower on the first morning however the staff were quick to respond and organised another room for us to move to straight away.

Stayed 3 nights in Nov 2024

8/10 Good

Michael

11 Dec 2024

Liked: Property conditions & facilities

Stayed 1 night in Dec 2024

6/10 Okay

Margaret

Travelled with family

9 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Restaurant staff and service were great. Although when attempting to but three bottles of wine for our table first three choices on menu were unavailable. As was the rib eye steak for 2 of us. Food apart from that was really good. But the noise from the cocktail bar DJ is horrendous on both the nights we ate there. So not a place for a quiet restaurant experience.

Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

8 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent reception upon arrival- professional, knowledgeable and accommodating. Plans had changed and offered alternative room which was fantastic.

Stayed 1 night in Nov 2024

10/10 Excellent

Tony

7 Dec 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

10/10 Excellent

Cheryl

Travelled with partner

4 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely weekend staff Friendly staff

Stayed 2 nights in Nov 2024

10/10 Excellent

Sam

2 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place

Stayed 3 nights in Nov 2024

8/10 Good

Michael

Travelled with group

1 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Nice place!

Great location. Short walk to absolutely everything. Love staying in an older historical hotel where efforts are made to provide the best of both worlds. Mattress could have been a bit better quality but not a deal breaker. Bathroom does not have a ceiling fan so it can get a bit steamy, but once again not a deal breaker. Definitely recommend the place.

Stayed 5 nights in Nov 2024

6/10 Okay

Verified traveller

30 Nov 2024

Liked: Cleanliness, staff & service, room comfort

Enjoyable stay, but hotel misses the mark a little

A cool boutique hotel in the ciy center; in need a bit of a facelift. Multiple minor things in the room which could do with attention (e.g., shower door not quite fitting right any more, the hairdrier in the room being broken, etc). No single major thing, just a lot of minor things which probably used to be perfect but aren't now.

Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

26 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Nov 2024

8/10 Good

David

21 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Business traveller

19 Nov 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Wouldn’t stay again

Awful awful bathroom! The shower was just terrible. Bathroom in very poor state of repair. The room had a smell of cigarette smoke too.

Stayed 1 night in Oct 2024

6/10 Okay

Mark

19 Nov 2024

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Nov 2024

10/10 Excellent

Paul

17 Nov 2024

Liked: Cleanliness, staff & service, room comfort

An excellent hotel with very helpful staff.

Comfortable room. Very helpful and friendly staff. The shower needs some maintenance - I noticed it had leaked onto the floor to the left of the shower screen. Also the shower was leak below the spray head.

Stayed 1 night in Nov 2024