4/10 Poor
jordan
3 Dec 2024
Disliked: Staff & service, amenities, property conditions & facilities
I was deceived by the pictures online, as to what was the actual reality. The rooms are in need of a deep cleaning. I found numerous places throughout my room that had not been cleaned in sometime. Also, the amount of hair found everywhere inside the room is disgusting. The housekeepers need on the job training to ensure they have the tools to perform their job effectively, and to help create a home like environment for travelers. Speaking of the housekeeping team, whenever they go in and out of a room, the door slams loudly and can be heard clearly. This goes on the entire time they are on your floor. They must have a latch or deadbolt on, and it keeps slamming against the door. In addition, there seemed to be two housekeepers on my floor when cleaning, and they talk the entire time. Keep in mind, housekeeping is from 9:30-4:00, if I'm not mistaken.
The gym is old and run down. They sell the pictures very well online. One corner of the gym has a bunch of nuts and bolts stored there. Why, I don't know. One of the tv's is frozen. There were no towels for use when i went. It appears both Maintenance and housekeeping haven't been to the gym to give it a once over in a while.
The bell people seemed to be staring at you more than helping you, which left a bad impression. I would expect a bell person to be polite, cheerful and willing to help guests. Also, a simple 'Hello' goes a long way.
I would not stay here again. 3/10 at best.
jordan
Stayed 6 nights in Nov 2024