2/10 Terrible
Angela
Travelled with partner
7 Jan 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Property was run down and not as good as it showed in pictures. A hold was placed on my card at check-in for incidentals. We did not use anything from the in-room mini-bar. Was told it would come off in 5-7 business days. It has now been 22 days and I have tried numerous times to get $97 refunded to me from mini-bar hold and they will not respond except to say it will come off in 5-7 business days after checkout. Unacceptable. Tub was peeling, rotted wood on floor, patio furniture cracked and peeling, patio floor warped, door from Terrance to pool was broken, tv would not work in bedroom, wine cooler did not work, only a few cooking utensils, stovetop took forever to heat up, no hand towels were in room, no can opener, bathrobe had both waist/belt loops broken off, shower had water spitting out the side (broken/cracked) so you did not get full force of water, there was not a coffee maker in room as advertised (only an expresso maker). Very disappointing for the money paid.
Angela
Stayed 3 nights in Dec 2024
