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Smiths at Gretna Green

4.0 star property

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Photo gallery for Smiths at Gretna Green

Front of property – evening/night
Reception
Property amenity
Deluxe Double or Twin Room
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • 24/7 front desk
  • Room service
  • Breakfast available
  • Housekeeping

Explore the area

Map
Gretna Green, Gretna, Scotland, DG16 5EA
  • Spoilt Spa at Smiths
    ‪2 min walk‬
  • Old Blacksmith's Shop
    ‪3 min drive‬
  • Carlisle Castle
    ‪14 min drive‬
  • Carlisle (CAX)
    ‪26 min drive‬

Room options

View all photos for Double Room

Desk, laptop workspace, free cots/infant beds, free WiFi

Double Room

  • 16 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

  • 16 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite (1)

Desk, laptop workspace, free cots/infant beds, free WiFi

Suite (1)

  • 60 sq m
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • 19 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Bunk Beds

View all photos for Double or Twin Room

Desk, laptop workspace, free cots/infant beds, free WiFi

Double or Twin Room

  • 16 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

Desk, laptop workspace, free cots/infant beds, free WiFi

Suite

  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Front of property

Gretna Hall Hotel

  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
4.0 out of 5, Very good, (409)
The price is €121
for 1 room
includes taxes & fees
16 Apr - 17 Apr
Gretna Hall Hotel

About this property

Smiths at Gretna Green

Eco-certified hotel with spa services and a 24-hour front desk
Along with a restaurant, this smoke-free hotel has a bar/lounge and spa services. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a business center, and conference space are onsite.
Smiths at Gretna Green offers 50 accommodations with fireplaces and coffee/tea makers. Accommodations offer separate sitting areas. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations and hair dryers.

This Gretna hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and manicures and pedicures.
Our customers tell us they can't get enough of the helpful staff at Smiths at Gretna Green. During your stay, you're just a quick walk from Spoilt Spa at Smiths. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi
  • Free self parking
  • Enjoy local cuisine while dining at Chain Mill
  • Full breakfast served daily for a fee
  • Amenities include a front-desk safe, a business center, and a meeting room
  • Steps from Spoilt Spa at Smiths and a 3-minute drive from Old Blacksmith's Shop
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available.

Public spaces have free WiFi. Spa services, gift shops/newsstands, and a fireplace in the lobby are also featured at the eco-certified Smiths at Gretna Green. Self parking is free.

This 4-star Gretna hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM and 10:00 AM.
Chain Mill - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 14.95 for adults and GBP 7.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chain Mill

Family friendly

  • Free cot

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Business centre
  • Conference space
  • Meeting room

Spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Fireplace
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: GBP 25
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 25
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 14.95 for adults and GBP 7.95 for children
  • Early check-in fee: GBP 25 (subject to availability)
  • Late check-out fee: GBP 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Smiths Classic Hotel
Smiths Classic Hotel Gretna Green
Smiths Gretna Green Classic
Smiths Gretna Green Classic Hotel
Smiths Green Classic Hotel
Smiths Green Classic
Smiths Gretna Green Hotel
Smiths Green Hotel
Smiths Gretna Green
Smiths Green
Classic Hotel Gretna Green
Smiths At Gretna Green Hotel Scotland
Gretna Green Classic Hotel
Smiths At Gretna Green Classic
Smiths at Gretna Green Hotel
Smiths at Gretna Green Gretna
Smiths at Gretna Green Hotel Gretna

Smiths at Gretna Green Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 304 out of 541 reviews
Rating 8 - Good. 166 out of 541 reviews
Rating 6 - Okay. 50 out of 541 reviews
Rating 4 - Poor. 18 out of 541 reviews
Rating 2 - Terrible. 3 out of 541 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Peter

Stayed 1 night in Dec 2024

6/10 Okay

Lee

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, service needs work
Overall the hotel is nice, room is clean spacious and the heating works. Went for dinner and choose the festive menu. This was very reasonably priced but slow service towards the end of the meal. Breakfast had a great selection but just a bit cold. The only negative for the service was the receptionist at check out. There was no smile or thanks. Just a 'thats you checked out', we tried to make a small joke about the refurb they have planned and said ask for plugs/usb's near the beds. She said nothing but a blank look as if to say IDGF.
Stayed 1 night in Dec 2024

10/10 Excellent

Callum

Stayed 1 night in Dec 2024

10/10 Excellent

Callum

Stayed 1 night in Dec 2024

8/10 Good

Martin, Morpeth

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice place, handy for motorway.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, mo bedside plugs
Another fantastic visit, only feedback being that they're are no plug sockets or charging points beside the bed so could not charge phones at bedside or use CPAP.
Stayed 1 night in Nov 2024

10/10 Excellent

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Second time here, nice staff comfortableroom, restaurant was good
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room was amazing , the restaurant was awesome, only bad point was there must have been wedding party on , and there were children running in the corridors where the bedrooms are located, they were very noisy and even knocking on our room door and just causing trouble , don’t know where their parents were or even the hotel staff as the corridors had cctv they and no one came to sort the situation out, so that put a downer on our stay and upset my wife as we tried to have a nice quiet, relaxing night away for her 50th birthday
Stayed 1 night in Nov 2024

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

George

Liked: Staff & service, property conditions & facilities, room comfort
2 day stay
Hotel was good, ended up with free breakfast which was a nice surprise. Main hotel was very modern and looked nice. We stayed at the bendsmoor cottage. Only complaints where the HVAC made a noise constantly whether it was on or off and the carpet needs renewed.
Stayed 2 nights in Oct 2024

6/10 Okay

Hannah

Disliked: Staff & service
With the exception of the initial check in - I found the staff to be extremely un trained and un focused - the bar staff spoke to me as why are you stood here - when clearly I want to order a drink and food ,. They then ALL proceeded to investigate why the coffee machine wasn’t working … I wanted a wine and the other man at the bar wanted a whisky !! So I couldn’t understand the focus on the coffee machine .. after my meal I was asked if I wanted to see the desert menu - it never materialised so I just left .. I over heard the breakfast staff letting another couple know the Buffett was going to close but no body bothered to speak to me !! the room was grubby - stained walls in the bath room and bedroom - the cleaner doesn’t like edges of the floor - no water in the room . The picture have been taken down and just left with screws in the wall . The room was very cold as no body had switched the radiator on .. On numerous occasions the staff were huddled in groups and just turned their back on waiting customers - even myself . This is the second time I have complained about a dirty room - but they didn’t seem that interested . I suppose if they fill the hotel with non returning wedding guests why would they be concerned with a single visitor who uses the hotel regularly for a global company on business - .. You also can’t go anywhere around the hotel without the smell of weed !! The second floor stunk in the corridor -
Stayed 1 night in Oct 2024

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotels room was a tad rundown for a 4* hotel,but is been renovated next yr but the rest of the hotel is excellent and food is gorgeous I don't like fish much but I ate fish and mussy peas for 3 nights as I've never had batter so light thin and crispy even after a dose of vinegar I don't eat chips so I asked for extra peas no problem at all. Breakfast nice too especially the poached eggs rich and creamy egg yoke,plenty to see and a half decent charger for my car too.overal I'm going to revisit after the refit next year as it's worth the 300mile round trip for 3 nights or so .staff very friendly and can't do enough for you thankyou all smiths hotel
Stayed 3 nights in Oct 2024

6/10 Okay

Katrina

Stayed 2 nights in Oct 2024

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Steven

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
Rooms were awful, smell from bathroom, damp on ceiling, dirty marks on walls, stains on carpet, felt so dirty, couldn't wait to travel home to get a showrr. no idea how this hotel is 4*
Stayed 1 night in Oct 2024

10/10 Excellent

FRANK

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Scott

Stayed 1 night in Oct 2024

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

margrete

Stayed 1 night in Aug 2024

8/10 Good

Nick

Liked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay for my daughters wedding. Attentive, friendly staff, who were always available to help if need. Gorgeous food. Would definitely recommend. Perfect in every way Thank you
Stayed 2 nights in Sep 2024