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The Pier Hotel

3.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Pier Hotel

View from property
View from property
Lounge
Reception
Deluxe Twin Room, Sea View

Reviews

7.8 out of 10

Good

Popular amenities

  • Free WiFi

Explore the area

Map
4 Grand Parade, Eastbourne, England, BN21 3EH
  • Eastbourne Pier
    1 min walk
  • The Belgian Cafe
    2 min walk
  • Eastbourne Station
    12 min walk
  • Shoreham-By-Sea (ESH-Shoreham)
    58 min drive

Room options

View all photos for Standard Single Room, Sea View

Standard Single Room, Sea View

Standard Single Room, Sea View

  • Sea view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, Sea View

Standard Double Room, Sea View

Standard Double Room, Sea View

  • 15 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 16.5 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Single Room, Sea View

  • 10.5 sq m
  • Sea view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Basic Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Basic Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Apartment

Family Apartment

Family Apartment

  • 35 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Sea View

Family Room, Sea View

Family Room, Sea View

  • 24 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

  • 10 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Twin Room, Sea View

Deluxe Twin Room, Sea View

Deluxe Twin Room, Sea View

  • 17 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room

Family Room

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Twin Room, Sea View

Standard Twin Room, Sea View

Standard Twin Room, Sea View

  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, Sea View

Deluxe Double Room, Sea View

Deluxe Double Room, Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

The Burlington Hotel

Pet-friendly
Free WiFi
Restaurant
Breakfast available
3.9 out of 5, Good, (1013)
The price is €53
for 1 night
includes taxes & fees
5 Jan - 6 Jan
The Burlington Hotel

About this property

The Pier Hotel

Beachfront hotel for sun and fun
This smoke-free hotel features free WiFi in public areas.
The Pier Hotel offers 31 accommodations with coffee/tea makers and hair dryers. Smart televisions come with digital channels.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access.

Our customers tell us they can't get enough of the helpful staff at The Pier Hotel. During your stay, you're just a quick walk from Eastbourne Pier. Enjoy features like free WiFi in public areas.
  • Free WiFi
  • Steps from Eastbourne Pier and 5 minutes by foot from Eastbourne Bandstand
WiFi is free in public spaces.

This Victorian Eastbourne hotel is smoke free.

Languages

Arabic, English, Hindi, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Guest services

  • Front desk (limited hours)

Outdoors

  • Beachfront location

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Digital channels
  • Smart TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Late check-in fee: GBP 30 for check-in between 10:30 PM and 6:00 AM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The front desk is open daily from 2:00 PM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests who may encounter issues with stairs should contact this property in advance. There are about 10 steps at the front door and 7 steps up or down after exiting the elevator.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: GBP 30 for check-in between 10:30 PM and 6:00 AM
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 2:00 PM - 10:00 PM.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Property is also known as

Pier Hotel Eastbourne
Hotel The Pier Hotel Eastbourne
Eastbourne The Pier Hotel Hotel
The Pier Hotel Eastbourne
Pier Eastbourne
Hotel The Pier Hotel
Pier Hotel
Pier
The Pier Hotel Hotel
Pier Hotel Eastbourne
The Pier Hotel Eastbourne
The Pier Hotel Hotel Eastbourne

The Pier Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 98 out of 278 reviews" "
Rating 8 - Good. 98 out of 278 reviews" "
Rating 6 - Okay. 44 out of 278 reviews" "
Rating 4 - Poor. 22 out of 278 reviews" "
Rating 2 - Terrible. 16 out of 278 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dated hotel, apparently under new management. No parking, had to pay £30 in the hotel across the road or pay £9 perday NCP a good walk away. Only saw 1 person all the time i was there. This person had zero personality! No food available at all due to no staff for the kitchen
Stayed 2 nights in Sep 2024

10/10 Excellent

Robert

Stayed 1 night in Aug 2024

6/10 Okay

Angela

Travelled with partner
We did not feel safe at this property,we had a drug and drunk come face to face with us,not very nice,he was staying in property.The desk clerk did come and deal with it.Would not go back.The streets at night were not safe.Also no breakfast at the hotel.People of our age do not want to go looking for breakfast.
Stayed 4 nights in Sep 2024

8/10 Good

Brian

Perfect for a couple of days and well worth the money
Stayed 2 nights in Sep 2024

8/10 Good

Iain

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Bianca-Bo

Liked: Room comfort
Disliked: Cleanliness
Single sea-view room
I stayed in a single sea-view room. The room was nicely decorated and the bed was very comfortable. Good Wi-Fi. Lovely view of the pier and beach. The shower was hot and powerful. Unfortunately, the room and en-suite were not very clean, it was very dusty and there were bits on the carpet. The mug/spoon was still dirty from previous guest. The en-suite really needed a deep clean and the toilet had been left dirty in the bowl although it had a paper slip on the toilet seat to say it had been cleaned. Parked in the local NCP for £7.95 per 24 hours which was only a 5-min walk to the hotel and straightforward (is cheaper if you download the app before you park). I had received an email from the hotel before my stay with the parking permit instructions (subject to availability) however they do not have permits at all at the moment as they have not been granted by the council yet. Found it a little confusing - the email was not needed as it wouldn't have been an option to have a permit and I wasted half an hour trying to find a space in the permit zone to then be told they did not have any to give out anyway! No restaurant for breakfast but there was a Wetherspoons a short walk away so was not an issue. Understand it has recently been taken over so may explain these few issues.
Stayed 1 night in Sep 2024

2/10 Terrible

Evan

Stayed 2 nights in Aug 2024

8/10 Good

Angel Akanksha

Disliked: Staff & service
Average Services
My experience of my stay at Pier Hotel would be average. I paid £50 per night for three nights. Hotel rooms were average, quite congested to walk. Firstly, I was annoyed of the services provided. I understand the management was new and they purchased the hotel few days ago, the wifi router in my room wasn’t working. Things were not checked before the arrival of the guest. They did offer me another room on my Day 2 which I denied, because one day stay left only. Secondly, no room service at all. We left rooms in a good condition, and we expected the basic services to be done when we arrive back to the room. Basic like; emptying the bin, replacing the laundry, providing the with toiletries because they get used every day. We always had to ask for the services, which is quite unusual for the hotels. Overall, average stay at the hotel. The best things about the hotel is, it is right in front of the Pier and Seafront. This is the only attractive and positive things about Pier Hotel.
Stayed 3 nights in Sep 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service
The main area in the room was good; however, the bathroom needs some attention - loose tap, musty smell and rust in places.
Stayed 1 night in Sep 2024

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Constantine

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Fairly average hotel. Bed was really hard and uncomfortable. Often had no hot water late in the evenings. Needs improvement for sure but was quite a cheap stay.
Stayed 4 nights in Sep 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
The property as just been taken over by new owners. The hotel manager is very polite and made you feel welcome. The room we stayed in was clean and adequate for me and my wife. The property has no catering facilities or bar so it is room only which did not bother us as there are plenty of restaurants, cafes and bars around the hotel. All in all a very pleasant stay.
Stayed 6 nights in Aug 2024

4/10 Poor

Dave

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Gurvinder

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice everything
Stayed 1 night in Sep 2024

6/10 Okay

Sarah

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2024

2/10 Terrible

najib

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very shabby hotel unacceptable standard.
Stayed 1 night in Aug 2024

2/10 Terrible

Najib

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a terrible condition I am surprised Expedia sees it fit for purpose. I have never seen such poor quality service and an hotel in such dire conditions. Very disappointed with need.
Stayed 1 night in Aug 2024

6/10 Okay

andy

Liked: Cleanliness, staff & service
Disliked: Amenities
My single room 301. Didn't like almost impossible to use tiny hand basin shaving light not working. Showerhead needs replacing, needle like spray! Had to walk 1/2 mile to get breakfast at J.D.'spoons!
Stayed 2 nights in Aug 2024

6/10 Okay

Adam

Stayed 1 night in Aug 2024

8/10 Good

Tim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

4/10 Poor

Laura

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2024

4/10 Poor

Sara

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room did not have 2 double beds as stated. Could not connect to the internet. There were no parking concessions, breakfast or drinks as stated at the time of booking and in an email after booking. Unfriendly owner and offered no apology for any of the things mentioned above.
Stayed 3 nights in Aug 2024

6/10 Okay

Harry

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

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