4/10 Poor
Tom
Business traveller
31 Aug 2024
Liked: Cleanliness
Disliked: Staff & service
I’ve stayed here about 20 times over the past 4 years and have always rated The Dunkeld House Hotel and I’ve seen the hotel excel however this recent stay was the polar opposite.
It’s the small things that let the hotel down and they’re mainly based around young untrained, unprofessional and unfriendly staff.
There is also a WiFi issue that isn’t staff related as well and could easily be rectified. The WiFi is so slow the Outlook app wouldn’t open and websites wouldn’t render. In fact, it was that poor I couldn’t even do a broadband speed test.
So, the issues were:
The first night I ordered a ginger beer and was left without a drink initially (10minutes stood at the bar) and then when the drink turned up I had to explain a glass was needed and the top would need removing from the bottle to be able to drink it!!
I booked a table in the bar to dine on the first night (I’ve never had to book a table to dine in a hotel bar) when the table was ready the meet and greet staff didn’t show me to the table, she just pointed to the end table and told me to “sit there”.
Both the tables to my left and the table to my right had to ask to place food orders, order drinks and get their final bill. No staff engaged with them and I had the same issue.
When I finished my food I was left for 15 minutes with an empty plate. Couldn’t attract anyone’s attention and none of the waiting staff would stop when I tried to attract their attention.
I binned off a dessert in the end as it took
Tom
Stayed 2 nights in Aug 2024
