Beloved Playa Mujeres - Couples Only All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

December 2024

January 2025

55-inch LED TV with satellite channels, TV

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar

All-inclusive

Hot tub

Pool

Housekeeping

Spa

Explore the area

Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400

Mujeres Beach
6 min walk
Lupita
1 min walk
Cancun Bus Station ADO
14 min drive
Isla Mujeres, Quintana Roo (ISJ)
82 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite with Round Jacuzzi

89 sq m
Sleeps 2
1 King Bed

Swim Up Suite

102 sq m
Sleeps 2
1 King Bed

Junior Suite Ocean View

89 sq m
Ocean view
Sleeps 2
1 King Bed

Ocean View Penthouse Ste w/plunge pool

267 sq m
Ocean view
Sleeps 2
1 King Bed

Ocean View Terrace Suite w/ Plunge Pool

173 sq m
Ocean view
Sleeps 2
1 King Bed

Casita Suite w/ Private Pool

102 sq m
Sleeps 2
1 King Bed

Two Story Casita Suite w Plunge Pool

112 sq m
Ocean view
Sleeps 2
1 King Bed

Terrace Suite With Plunge Pool

173 sq m
Sleeps 2
1 King Bed

Beachfront Casita Suite w/ Private Pool

102 sq m
Sleeps 2
1 King Bed

Beachfront Two Story Casita Suite w/ Plunge Pool

112 sq m
Beach view
Sleeps 2
1 King Bed

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About this property

Beloved Playa Mujeres - Couples Only All Inclusive

Elegant adults-only beach property with 3 outdoor pools

Guests of this beach property will appreciate convenient onsite amenities such as a spa tub and a fitness center.

Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with indoor private spa tubs and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Beloved Spa has 14 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Beloved Playa Mujeres - Couples Only All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Mujeres Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 3 outdoor pools.

Free WiFi
Free valet parking and self parking
For dining with ocean views, stop by Le Bisou, one of the property's 4 restaurants and 7 bars/lounges
Take a swim in the 3 outdoor pools or soak in the spa tub
Indulge with body treatments, manicures and pedicures, or facials at The Beloved Spa
Services include a concierge, tour or ticket assistance, and a porter
Onsite recreation includes a gym, parasailing, and fitness classes
Guests have great things to say about the helpful staff and the pool
Just a 5-minute drive from Punta Sam Ferry Terminal and 7 minutes from El Meco Archaeological Site
Airport shuttle service available for a fee

Beloved Playa Mujeres - Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Beloved Playa Mujeres - Couples Only All Inclusive, you'll find a full-service spa, a marina, and 3 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. Public spaces have free WiFi.

A spa tub, a fitness center, and spa services are also featured at the luxury Beloved Playa Mujeres - Couples Only All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

Le Bisou - Overlooking the ocean and garden, this fine-dining restaurant serves breakfast and dinner.

Lupita Steakhouse - This beachfront steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

La Isla Trattoria - Overlooking the ocean and garden, this theme restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

El Mar - This beachfront restaurant serves lunch and dinner. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Snorkeling

Land activities

Bicycling

Fitness facilities

Soccer

Lessons/classes/games

Aerobics

Cooking

Dancing

Language

Pilates

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Limo/town car service

Food and drink

4 restaurants and 1 coffee shop/cafe
7 bars/lounges, 1 swim-up bar and 1 poolside bar
24-hour room service

Restaurants on site

Le Bisou
Lupita Steakhouse
La Isla Trattoria
El Mar

Things to do

3 outdoor pools
Fitness classes
Fitness centre
Full-service spa
Parasailing
Pilates classes
Sailing
A hot tub
Yoga classes

Conveniences

ATM/banking services
Lift
Gift shop/newsstand
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Hair salon
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Outdoors

Garden
Marina on site
Pool sunloungers
Terrace
Vegetable garden

Spa

14 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massages
Massage/treatment rooms
Sauna
Hot tub
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Lift door width (centimetres): 79
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 75
Wheelchair-accessible (may have limits)

At least 80% of lighting from LEDs
At least 80% of food locally sourced
Beach towels
Biodegradable drinking straws
Comprehensive recycling policy
Couples dining
Designated smoking areas
Humane treatment of captive wild animals
Local culture and ecosystem education
No plastic drinking straws
Reusable tableware only
Romance packages available
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Ceiling fan
Down duvet
Hypo-allergenic bedding
Pillow menu
Pillow-top mattress
Premium bedding

Bathroom

Dressing gowns
Designer toiletries
Hairdryer
Jetted bath
Private bathroom
Rainfall showerhead
Separate bath and shower
Towels
Toothbrush and toothpaste

Entertainment

55-inch LED TV
Premium channels
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Composting
Desk
Eco-friendly cleaning products provided
Energy-saving switches
Laptop-compatible safe
LED light bulbs
Phone
Private indoor hot tub
Recycling
Separate sitting area
Slippers
Turndown service
Water-efficient showers only
Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Beloved Playa Mujeres - Couples Only All Inclusive

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

No shows require payment in full, including taxes and service fee.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Beloved Hotel

Beloved Hotel All Inclusive

Beloved Hotel Playa Mujeres

Beloved Hotel Playa Mujeres All Inclusive

Beloved Playa Mujeres

Playa Mujeres Beloved Hotel

Beloved Playa Mujeres Excellence Group All Inclusive

Beloved Excellence Group All Inclusive

Beloved Playa Mujeres Excellence Group

Beloved Excellence Group

Beloved Playa Mujeres Excellence All Inclusive AdultsOnly

Beloved Excellence All Inclusive AdultsOnly

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Beloved Excellence AdultsOnly

Beloved Playa Mujeres by Excellence Group All Inclusive

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Beloved Playa Mujeres Couples Only All Inclusive

Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Beloved Playa Mujeres - Couples Only All Inclusive Reviews

9.6

Exceptional

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Aug 2024

10/10 Excellent

Irene

Travelled with partner

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very Private

Stayed 4 nights in Sep 2024

2/10 Terrible

jiyeon

19 Sept 2024

Disliked: Amenities, property conditions & facilities

During my recent stay, I encountered some issues at the property that I believe could be improved. 1. The room's AC controller was not functioning properly, making it difficult to control the temperature. It seemed to run consistently regardless of the temperature setting. 2. I found some hairs on the bed frame and noticed that the towels had an unpleasant odor. 3. While the staff members were friendly, I noticed that there were some challenges with follow-through on requests. Additionally, there seemed to be an expectation for tips for basic services, which I found unusual for an all-inclusive resort. 4. I was disappointed to find that the indoor restaurant did not have air conditioning, especially during hot weather. Additionally, the requirement to wear long pants in such conditions was uncomfortable. 5. I had a negative experience with a beach vendor who appeared to be trying to scam me. I paid for a one-hour rental of three jet skis, but was stopped after only 30 minutes. When I confronted them with evidence, they suddenly claimed not to speak English. I hope this feedback can be used to address these issues and improve the overall experience for future guests.

Stayed 4 nights in Sep 2024

10/10 Excellent

Christopher

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2024

10/10 Excellent

Thomas Tan

Travelled with partner

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I recently stayed at Beloved Playa Mujeres in Cancun, and I can confidently say it was an unforgettable experience. From the moment we arrived, the level of service was beyond exceptional. The resort is all-inclusive, but the attention to detail and personal touches made it feel like a true luxury getaway. The rooms were spacious, beautifully decorated, and incredibly comfortable. We loved the whirlpool tub on the balcony, perfect for relaxing while taking in the stunning ocean views. The amenities are top-notch, from the fully stocked mini-bar to the luxurious bathroom products. One of the highlights of our stay was the food. Each restaurant offered a unique dining experience, with menus that were diverse and full of flavor. Whether it was breakfast at the beachfront grill or a romantic dinner at one of the fine-dining options, every meal exceeded our expectations. The staff went out of their way to ensure that we were always comfortable and had everything we needed. They remembered our preferences, making every interaction feel personalized. As for the resort itself, it was incredibly peaceful, with lush landscaping and pristine beaches. The pools were clean and inviting, and we never had an issue finding a spot to relax. Whether you want to explore the beautiful surroundings or just relax by the pool with a drink in hand, Beloved offers the perfect balance.

Stayed 5 nights in Sep 2024

10/10 Excellent

Jessica

13 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Sep 2024

8/10 Good

Alexis YaVonne, Lilburn

Travelled with partner

12 Sept 2024

Liked: Cleanliness, staff & service

This was a beautiful property!!! Very clean and landscaped!! It is a very quiet resort, so if you’re looking for entertainment this is not the place but If you’re looking for tranquility and relaxation it’s PERFECT!! The food is actually very good too! My absolute favorite was the taco truck Bocadito. I still dream about those tacos!! The veggie taco is amazing! The breakfast buffet at Le Bisou was also really good and had lots of different options. We were told by other guests that the best food was at El Mar on the beach, however we weren’t able to try it. The host there told us to wait 15 minutes for a table even though the restaurant was nearly empty …and after 15 minutes he asked us to keep waiting. He claimed he was waiting for someone to come clean the tables but every time a staff member came out he whispered something to them and they would leave without cleaning. It felt very personal and somewhat racist, since we were the only black couple trying to dine there at that time and couldn’t be seated in a restaurant with 5 empty tables. We ended up just ordering room service. One night it rained and became very humid afterwards and the mosquitos came out to attack!!! So I recommend you bring a very, very VERY strong mosquito repellent with you! Also bring your own liquor because The all inclusive alcohol is watered down completely. The water was also turned off in the hotel for several hours then was brown when it came back on and i was told this was normal by staff

Stayed 4 nights in Aug 2024