The Durley Dean Hotel

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Dates

February 2025

March 2025

Superior Family Room (2adults + 1 children) with Air Conditioning

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool

Explore the area

28 West Cliff Road, West Cliff, Bournemouth, England, BH2 5HE

Bournemouth Beach
‪9 min walk‬
Bournemouth International Centre
‪9 min walk‬
Alum Chine Beach
‪10 min walk‬
Bournemouth (BOH-Bournemouth Intl.)
‪11 min drive‬

Room options

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Standard Double Room

11 sq m
Sleeps 2
2 Twin Beds OR 1 Double Bed

Single Room

11 sq m
Sleeps 1
1 Twin Bed

Superior Family Room (2adults + 2 children) with Air Conditioning

Sleeps 4
1 Double Bed and 1 Twin Bunk Bed OR 1 Double Bed and 2 Twin Futons

Compact Double Room

Sleeps 2
1 Double Bed

Superior Family Room (2adults + 1 children) with Air Conditioning

Sleeps 3
1 Double Bed and 1 Twin Bunk Bed OR 1 Double Bed and 1 Twin Futon

Superior Double or Twin Room (with Air Conditioning)

Sleeps 2
1 Double Bed OR 2 Twin Beds

Double or Twin Room

11 sq m
Sleeps 2
1 Double Bed

Family Room, Connecting Rooms (with Air Conditioning)

Sleeps 5
1 Double Bed, 1 Twin Bunk Bed and 1 Twin Futon

Superior Family Room (2adults + 3 children) with Air Conditioning

19 sq m
Sleeps 5
1 Twin Bunk Bed, 1 Double Bed and 1 Twin Futon

Family Room

City view
Sleeps 6
1 Queen Bed and 2 Twin Bunk Beds

Similar properties

Pool

Hot tub

Spa

Free WiFi

for 1 room

includes taxes & fees

15 Feb - 16 Feb

About this property

Victorian Bournemouth hotel in West Cliff with a full-service spa

Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.

The Durley Dean Hotel offers 115 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the helpful staff at The Durley Dean Hotel. During your stay, you're just a quick walk from Bournemouth Beach. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.

Free WiFi
Enjoy British cuisine while dining at No. 28
Buffet breakfast served daily for a fee
Self parking available for a fee
Take a swim in the indoor pool
Indulge with manicures and pedicures, hot stone massages, or body treatments at the spa
Services include dry cleaning/laundry, a porter, and luggage storage
Onsite recreation includes a gym, a steam room, and a sauna
Guests have great things to say about the breakfast and the helpful staff
Within a 15-minute walk of Bournemouth Beach and Bournemouth International Centre
Dogs welcome for a fee (restrictions apply)

The Durley Dean Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. A fitness center, multilingual staff, and laundry facilities are also featured at the business-friendly The Durley Dean Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Victorian Bournemouth hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 10:00 AM.

No. 28 - This restaurant specializes in British cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.

24-hour room service is available.

Languages

Dutch, English, French, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 15.00 per night)
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee daily 8:00 AM–10:00 AM: GBP 14.95 per person
1 restaurant and 1 coffee shop/cafe
1 bar
24-hour room service

Restaurants on site

No. 28

Things to do

Fitness centre
Full-service spa
Indoor pool
Sauna
Steam room

Family friendly

Indoor pool
Laundry facilities
Snack bar/deli

Conveniences

Ballroom
Banquet hall
Lift
Front-desk safe

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop

Business services

Business centre
Meeting rooms

Spa

2 treatment rooms
Body scrubs
Body treatments
Body wraps
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - Swedish
Massage/treatment rooms
Sauna
Spa open daily
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)

Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Hypo-allergenic bedding

Bathroom

Bath or shower
Free toiletries
Hairdryer
Private bathroom
Towels

Entertainment

Digital channels
Flat-screen TV

Food and drink

Coffee/tea maker
Electric kettle

Connecting rooms available
Desk
Iron/ironing board
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets: GBP 15.00 per pet, per night
Only dogs are allowed
Maximum 1 pets
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately GBP 14.95 per person
Self parking fee: GBP 15.00 per night
Pet fee: GBP 15.00 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

Pool access available from 7:00 AM to 9:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Durley Dean

Durley Dean Bournemouth

Durley Dean Hotel

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Durley Hotel

Durley Dean Hotel Bournemouth

Durley Dean Hotel

Durley Dean Bournemouth

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Bournemouth The Durley Dean Hotel Hotel

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The Durley Dean Hotel Hotel

The Durley Dean Hotel Bournemouth

The Durley Dean Hotel Hotel Bournemouth

The Durley Dean Hotel Reviews

7.8

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

10/10 Excellent

Claire

1 Nov 2024

Stayed 2 nights in Oct 2024

8/10 Good

Douglas

Travelled with family

30 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

10/10 Excellent

Caroline

29 Oct 2024

Liked: Staff & service, property conditions & facilities

Great location

Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

20 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware!They may keep your money& refuse a room.

All I can say is that the reception staff and manageress when I arrived were appalling and refused to let me check in so I had to go and book a different hotel. Costing more money and effort. I had booked as normal with hotels.com so had a genuine paid for booking . On arrival I was repeatedly told I had to show a photo id or provide a card for pre authorisation. I had neither with me on this occasion and offered a bank card saved on my phone wallet . They refused this option. The staff unswervingly relied on their terms and conditions ( which were only sent after they had accepted my booking and had my payment!) and quickly got a hotel owners card out and said take it up with the director . They would not let me stay . Very inhospitable and very bad attitude and with a ready pile of their directors business cards I suggest they have done this before . This really upset me and so far has cost me money with no apologies or refund offered. I was totally surprised by their unfathomable attitude from what is supposed to be a hospitality industry. There was zero hospitality and only repeated “ computer says no” “refer to our T&Cs “nonsense . I have never experienced this before and it is likely that they have acted with no regard to consumer rights or laws. I await a directors response but in the meantime : Avoid this place like the plague .

Stayed 1 night in Oct 2024

8/10 Good

Linda

11 Oct 2024

Stayed 3 nights in Jun 2024

8/10 Good

Paul

9 Oct 2024

Stayed 1 night in Oct 2024

6/10 Okay

Sally

Travelled with group

7 Oct 2024

The hotel was ok. Our compact room was really tiny. Breakfast was ok but would have liked fresh fruit and nicer bread and some rolls. Evening meal was very good. Towels very thin and only got one hand towel. No bath mat on second night. Pool was very small. It looked much bigger in the picture.

Stayed 2 nights in Oct 2024

10/10 Excellent

Katrin

2 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing SPA, steam room and sauna. Scons were to die for, freshly made at the hotel.

Stayed 1 night in Oct 2024

2/10 Terrible

WEN-CHENG

1 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BATHROOM DOOR NEED REPAIR

Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Travelled with family

1 Oct 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

lovely people, ghost room

Stayed 7 nights in Aug 2024

8/10 Good

Keith

28 Sept 2024

Stayed 1 night in May 2024

6/10 Okay

John

Travelled with partner

27 Sept 2024

Liked: Staff & service

The £20 parking fee was not disclosed until after I had made my hotel reservation. This information was sent via email, and I would not have booked the hotel if I had been aware of the parking fee in advance, as it was advertised as having free parking. The hotel staff were very helpful and polite. Additionally, they failed to inform me that construction work was being carried out next door to the hotel. I was woken up by loud banging and drilling before 7am.

Stayed 1 night in Sep 2024

2/10 Terrible

Maddie

26 Sept 2024

Stayed 1 night in Jun 2024

10/10 Excellent

Paul

Business traveller

23 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent place to stay

Nice convenient location. Spacious room, well appointed. Didn’t eat there so can’t comment on food. Pool is small and gym very basic

Stayed 3 nights in Sep 2024

8/10 Good

Charles Ken

22 Sept 2024

Liked: Property conditions & facilities

Stayed 1 night in Sep 2024

6/10 Okay

Steve, Eastleigh

Travelled with partner

22 Sept 2024

I know it is end of season but we just felt that the hotel was running on the scruffy side of cleanliness. Staff were nice enough though a bit abrupt and not really that warm welcoming feel you would like. £20 a day to park your car is a joke. The room we had was with the foot of the bed about 6" higher that the head. Woken up both nights by noises. Bournemouth itself felt a little run down.

Stayed 2 nights in Sep 2024

8/10 Good

Samantha

Travelled with family

22 Sept 2024

Liked: Cleanliness, staff & service, amenities

Was a good stay. The bed was very comfy and the room was clean. Only niggle was that the cold tap was warm, the room was a bit dated and the sign posting for rooms could be a bit clearer. Would I stay here again, yes I would.

Stayed 2 nights in Sep 2024