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The Cumberland Hotel - OCEANA COLLECTION

4-star property
27 East Overcliff Drive, Bournemouth, England (01) 562 1066
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3.4 out of 5
See all 13 ebookers Reviews

"The food was amazing " More

By a verified traveller on Sat 17 Feb 2024

Points Of Interest

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Comfort Family Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Compact Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Quadruple Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

King Suite, Balcony and Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Cumberland Hotel - OCEANA COLLECTION. During your stay, you're just a quick walk from Bournemouth Beach. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool.

  • Free WiFi
  • Enjoy international cuisine while dining at Mirabelle
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Indulge with deep-tissue massages, body treatments or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • 7 minutes by foot from Bournemouth Beach and a 2-minute drive from Bournemouth International Centre
  • Dogs welcome for a fee (restrictions apply)

The Cumberland Hotel - OCEANA COLLECTION ratings based on 13 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Cumberland Hotel - OCEANA COLLECTION

Everyone (11) Couples (2)
4 out of 5
The food was amazing

Posted by , from Mitcham on 17 Feb 2024

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Comment from Hotel Management

20 Feb 2024 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2 out of 5
Our check in at reception was good with Thomas. There was also a lady there a lot of the time who was also friendly & helpful. Our suite lacked TLC. It was clean & bed comfortable with a stunning view. It was modern & bright with a nice lounge. Unfortunately the wardrobes looked like a builder had made them. Very basic. Inside was a fridge that didnt work too. The TV in the lounge pixilated a lot so was impossible to watch. The TV in the bedroom was ok. I would suggest the venetian blinds need dusting. The wall clock that was an art deco theme needed a new battery & the balcony lacked appeal by looking tired & did not match the ambiance offered for such a stunning view. The bathroom was nicely decorated but the controls for shower / bath are on the far side so you had to lean over the kidney shaped bath to operate. The double sinks could be filled without the plug in & the bath took ages to drain. There must be an issue with drains. We had half board one night & b/b another whilst eating from the alacarte menu in a different restaurant within the hotel. The half board meal was basic & rather like school dinners. On ordering 2 glasses of wine, when they were brought to the table the waitress insisted on payment there & then whilst we were eating ! The alacarte was totally different. The food was stunning & the waiter was polite & courtious ( l dont know his name but he was a young Indian guy who came to UK about 3 months ago. The hotel charge ebooker clients £12 a day park

Posted by on 14 Nov 2022

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Comment from Hotel Management

24 Nov 2022 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4 out of 5
Staying for 2 nights . Was ok

Posted by on 30 Dec 2021

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Comment from Hotel Management

18 Jan 2022 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

3 out of 5

Posted by on 3 Aug 2019

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Comment from Hotel Management

5 Aug 2019 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

5 out of 5

Posted by on 1 Jun 2019

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Comment from Hotel Management

3 Jun 2019 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4 out of 5
They upgraded me to a king room with partial ocean view. I had a very relaxing stay. Got to sip my cappuccino and watch the sunrise over the sea from my room. It is Christmas party season so I do recommend checking ahead with the hotel as all of the Oceana Hotels on the East Cliff are booked with Christmas parties at the weekends. This means that their hotel restaurants are not open to hotel guests in the evening. I am not sure about lunch, but I do believe they are still serving breakfast.

Posted by on 9 Dec 2018

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Comment from Hotel Management

17 Dec 2018 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

3 out of 5
The staff were very accommodating. Breakfast was good with a vast choice. The hallways were dreary and there was some repair work needed in the bedroom and front needs a paint to keep it to a standard. The parking system was frustrating and we had to park on street and get up early to move the car. I feel management should really look into this as I heard two other guests complaining. We had a good stay, but for over £200 a night I would have expected it to be of a higher standard.

Posted by on 20 Aug 2018

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Comment from Hotel Management

23 Aug 2018 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us on 01202 298350 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2 out of 5

Not a 4 star and not clean

The staff were friendly (except for one waiter who didn’t want to seat us because it was getting close to kitchen closure time). Perhaps it would have been better if he didn’t as the food was pretty poor! Drinks are expensive too. The room we were given was above the noisy and smelly kitchen vents, so we asked to move. They were very accommodating to our request, but the second room smelled of vomit, so we settled for one by the fire escape (which a member of staff used for smoking at one point). The room was stuffy, but we were provided with a fan. The cleaning staff were terrible. We found rubbish from previous guests on the floor, hairs on the pillows, dead insects on the walls (and they remained there for our 4 night stay), toiletries were replenished but the empty ones were left in the room (we had quite a collection by the end of our 4 night stay). Common areas are reasonably nice, but again not cleared of glasses and rubbish. We didn’t use the pool, but it didn’t look particularly inviting and appeared to be undergoing repairs.

Posted by on 29 Jul 2018

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Comment from Hotel Management

2 Aug 2018 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us on 01202 298350 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

4 out of 5

Celebrating our Big Birthday

Location: About 15 minutes from Bournemouth pier. On sea front. Always a good idea to check on trip advisor for attractions in the area
We are two ladies celebrating a birthday with a nought on the end. We wanted somewhere between Cambridge and Cornwell and decided Bournemouth would suit. We wanted to stay somewhere with a bit of character rather than a chain. The Cumberland was one of three hotels which we had access to, which meant we didn't have to go far for a choice if food as each hotel offered a range of choices. There was spa and swimming available but we didn't actually find time to use them. Staff were helpful. Hotel was comfortable. Room was acceptable. Bed was comfortable. Hotel was approximately 15 minute walk to Bournemouth (there is a bus right outside). Food was excellent and definitely worth trying. I would definitely stay again.

Posted by , from Cambridge on 18 Oct 2016

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3 out of 5

All that glitters is not gold!

Pros: Public areas and pool area
Cons: Rooms need urgent upgrade
Location: A cliff slide demolished the cliff lift and the only way down to the beach is via a zig zag which is difficult with kids and for the elderly.
Excellent public areas and lovely swimming pool. Food was booked half board and we were pleasantly surprised at the quality and standard. The bar food was equally enjoyable. There is one lift which holds only three people. Very poor for a hotel of this size. The first room offered was very dingy and we were then offered an upgrade (at a fee). This was declined and the second room was just about adequate. This overlooked the back parking lot and garden. The very small window was dressed with a grey smelly net curtain in need of a good wash. All the furnishings were very ancient and the bed hard as a rock and possibly also very old. The bathroom had the required facilities but a rubber pull out plug in both bath and washbasin denoting its age.. The room decor was very depressing, with one wall having a brick design paper making it feel like a prison. The mainly non UK staff were friendly and helpful. Summary: Outward appearance excellent but rooms disappointing.

Posted by , from London on 26 Aug 2016

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About the The Cumberland Hotel - OCEANA COLLECTION

Location 27 East Overcliff Drive, Bournemouth, England BH1 3AF

Renovations + Closures

The following facilities will be closed during January, February, March, April, December and November:

  • Swimming pool

Property Features

The Cumberland Hotel - OCEANA COLLECTION offers its guests a full-service spa, an indoor pool, and an outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and 4 meeting rooms. Event space at this hotel measures 1970 square feet (183 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the business-friendly The Cumberland Hotel - OCEANA COLLECTION. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Art Deco Bournemouth hotel is smoke free.

  • 1 building
  • 108 guestrooms or units
  • 4 levels
  • 1970 sq ft of conference space
  • 183 sq. m of conference space
  • Built in 1937
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Bournemouth Station (1.6 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Cumberland Hotel - OCEANA COLLECTION offers 108 accommodations with coffee/tea makers and a hairdryer. Plasma televisions come with digital channels. Bathrooms include baths or showers and complimentary toiletries. This Bournemouth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • Plasma television
  • Digital channels
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 9:30 AM and at the weekend from 8:00 AM to 10:00 AM.

Mirabelle – This restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Bar Ventana Grand Cafe – This poolside brasserie specialises in British cuisine and serves brunch, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Late-night fare is available from 24-hour room service.

Nearby Activities

An indoor pool and an outdoor pool are on site.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Boat tours nearby
  • Rock climbing nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages.

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Number of treatment rooms 4
  • Thai massage
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for GBP 6.0 per night.

Pet Policy

  • Pets: GBP 20 per pet, per night, plus a deposit of GBP 50 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Barclaycard, debit cards and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Security system
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15.95 for adults and from GBP 7.95 for children
  • Self-parking fee: GBP 12.00 per night
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Crib (infant bed) fee: GBP 6.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cumberland Bournemouth
  • Cumberland Hotel Bournemouth
  • Cumberland Hotel OCEANA COLLECTION Bournemouth
  • Cumberland OCEANA COLLECTION Bournemouth
  • The Cumberland Hotel - OCEANA COLLECTION Hotel
  • The Cumberland Hotel - OCEANA COLLECTION Bournemouth
  • The Cumberland Hotel - OCEANA COLLECTION Hotel Bournemouth

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.