Bournemouth West Cliff Hotel & Spa

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Dates

April 2025

May 2025

Sauna, hot tub, body treatments, hydrotherapy, body wraps, body scrubs

Overview
Rooms
Location
Policies

Good

Popular amenities

Gym
Bar
Hot tub

Explore the area

7 Durley Chine Road, Bournemouth, England, BH2 5JS

Bournemouth Beach
‪13 min walk‬
Bournemouth International Centre
‪13 min walk‬
Bournemouth Pier
‪18 min walk‬
Bournemouth (BOH-Bournemouth Intl.)
‪13 min drive‬

Room options

Superior Quadruple Room

22 sq m
Sleeps 4
1 Double Bed and 1 Double Sofa Bed

Deluxe Double Room

20 sq m
Sleeps 2
1 Queen Bed

Standard Twin Room

16 sq m
Sleeps 2
2 Twin Beds

Superior Room

20 sq m
Sleeps 3
1 Queen Bed

Family Room

22 sq m
Sleeps 4
1 Double Bed

Standard Double Room

13 sq m
Sleeps 2
1 Double Bed

Similar properties

Pool
Spa
Pet-friendly
Free WiFi

for 1 room

includes taxes & fees

17 Apr - 18 Apr

About this property

Luxury hotel with 2 indoor pools and a full-service spa

This hotel features 2 indoor pools, a full-service spa, and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.

Bournemouth West Cliff Hotel & Spa offers 83 accommodations with hair dryers and complimentary toiletries. 32-inch LCD televisions come with satellite channels. This Bournemouth hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

2 indoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Bournemouth West Cliff Hotel Spa. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Bournemouth West Cliff Hotel & Spa. During your stay, you're just a quick walk from Durley Chine Beach. You'll find features like free WiFi in public areas, plus 2 indoor pools and a full-service spa.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
English breakfast served daily for a fee
Self parking available for a fee
Take a swim in the 2 indoor pools or soak in the hot tub
Indulge with body wraps, facials, or body scrubs at Bournemouth West Cliff Hotel Spa
Services include dry cleaning/laundry, luggage storage, and wedding services
Onsite recreation includes a gym, a steam room, and a sauna
Guests have great things to say about the clean accommodations and the helpful staff
Within a 15-minute walk of Bournemouth Beach and Bournemouth International Centre

As a guest of Bournemouth West Cliff Hotel & Spa, you'll find a full-service spa, 2 indoor swimming pools, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 2605 square feet (242 square meters) and includes conference space. A fitness center, spa services, and a terrace are also featured at the luxury Bournemouth West Cliff Hotel & Spa. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Bournemouth hotel.

For a fee, guests can enjoy English breakfast daily.

Bournemouth West Cliff Hotel & Spa has a restaurant on site.

Languages

English, Hungarian, Lithuanian, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Uncovered parking on site (GBP 10 per night)
Wheelchair-accessible parking available

Food and drink

Daily English breakfast available for a fee: GBP 15 for adults and GBP 10 for children
A bar/lounge
A restaurant

Things to do

2 indoor pools
Full-service spa
Gym
Hot tub
Sauna
Steam room

Family friendly

2 indoor pools
Laundry facilities

Conveniences

24-hour front desk
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Wedding services

Business services

2,605 square feet of conference space
5 meeting rooms

Outdoors

Garden
Picnic area
Pool loungers
Terrace

Full-service spa

Body scrubs
Body wraps
Facials
Hot tub
Hydrotherapy
Manicures/pedicures
Massage
Sauna
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Bathroom emergency pull cord
Grab bar near toilet (99 centimetre high)
Lift (200 centimetre wide door)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (100 centimetre high)
Wheelchair-accessible restaurant

Room amenities

Bedroom

Bedsheets provided

Bathroom

Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

32-inch LCD TV with satellite channels

Food and drink

Electric kettle
Tea bags/instant coffee

Desk
Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 20.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 24 to December 26:

Dining venue(s)
Fitness facilities
Sauna
Spa
Hot tub
Swimming pool

The following facilities are closed on New Year's Eve and New Year's Day:

Dining venue(s)
Fitness facilities
Full-service spa
Sauna
Hot tub
Swimming pool

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 15 for adults and GBP 10 for children
Uncovered self parking fee: GBP 10 per night
Early check-in is available for a fee (subject to availability)
Late check-out fee: GBP 20.00 (subject to availability)
Facilities fee: GBP 15 per person, per night and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Bournemouth Hallmark

Bournemouth Hallmark Hotel

Bournemouth Hotel Hallmark

Hallmark Bournemouth

Hallmark Bournemouth Hotel

Hallmark Hotel Bournemouth

Hotel Hallmark Bournemouth

Bournemouth West Cliff

Hallmark Hotel Cliff

Hallmark Bournemouth West Cliff

Hallmark Cliff

Hallmark Hotel Spa Bournemouth

Hallmark Hotel Bournemouth West Cliff

Bournemouth West Cliff & Spa

Bournemouth West Cliff Hotel

Bournemouth West Cliff Hotel Spa

Bournemouth West Cliff Hotel & Spa Hotel

Bournemouth West Cliff Hotel & Spa Bournemouth

Bournemouth West Cliff Hotel & Spa Hotel Bournemouth

Bournemouth West Cliff Hotel & Spa Reviews

7.4

Good

7.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

8/10 Good

Jasminder

31 Dec 2024

Christmas break

Spa was good. Bar staff - Will was lovely! Food ordered from the bar was a good size and hot.

Stayed 1 night in Dec 2024

8/10 Good

Edward

30 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family

28 Dec 2024

Liked: Cleanliness

Disliked: Staff & service, room comfort

Customer service deficient!!

I would not waste my money coming here again! Staff definitely need some serious customer service training. Everything was just too much effort for them. There were 4 of us in a room with one roll of toilet paper. After 1 night I had to request some more. It was left on the dressing table, not even put into the bathroom. The room was so hot we did not know what to do with ourselves. My poor grandchildren felt ill, and the windows opened only slightly. The aircon could only go to 16, so very uncomfortable in the room. The shower was a trickle, my granddaughter and I have long hair, so another nightmare. After more than a month of booking this hotel and spa, we were sent an email stating that the Hotel would be only B&B for the time we were there and the pool closed. No prior notifications and unable to get a refund as it was now so late. I emailed the hotel complaining about this, to be told twice, the General Manager would get back to me. What a joke. No pleasant greetings when we arrived at the hotel, so 2 bad starts already. . The breakfast was really horrible. The egg was dried out and like rubber, sausage and bacon the same Feedback from the grandkids - 'the baked beans were nice". It is such a shame because we had looked so foward to our precious time away and the hotel looks nice inside but the management/staff leave a lot to be desired.

Stayed 2 nights in Dec 2024

10/10 Excellent

Steve

26 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2024

10/10 Excellent

Iain

11 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Tonic

Perfect for our stay. Close to the beach ,town facilities just right for us and my wife's assistance dog for deaf people. Perfect tonic for all three of us

Stayed 3 nights in Dec 2024

10/10 Excellent

Amanda

8 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star

Fantastic hotel, people service

Stayed 2 nights in Dec 2024

10/10 Excellent

Cenk

2 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2024

10/10 Excellent

Chris

Travelled with family

1 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for a weekend getaway

We had a brilliant 1 night stay with our kids to enjoy the Christmas festivities in Bournemouth. The hotel is clean with modern decor and the room was well appointed and the bed was really comfy. Our kids especially loved the pool. The hotel is well situated close to the beach and town centre. The car park was on the expensive side so we opted to park in the road which was free. Breakfast was well stocked with lots of options and the same can be said for the bar although drinks were quite expensive. This was our second stay at this hotel and we really enjoyed it.

Stayed 1 night in Nov 2024

8/10 Good

Helen

Travelled with family

29 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely clean rooms. Nice cosy bar and restaurant setting. The only negative comment would be the breakfast which was not of good quality and not much warm alternatives for a vegetarian.

Stayed 2 nights in Nov 2024

2/10 Terrible

Nick

Business traveller

26 Nov 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

A very uncomfortable experience, possibly bedbugs

I was allocated room 74 for my stay. After being asleep for about 30 minutes I woke up with incredibly itchy and red arms. I experienced significant discomfort due to the uncontrollable itching. The staff were very good and switched my room, where after taking a shower the itching subsided and I was eventually able to get some sleep. I am not allergic to anything that I know of and have never had an experience like this before (I stay frequently in hotels due to work, most days of most weeks since 2018). I am waiting on a response from the hotel but I believe that bedbugs were the most likely cause. The staff at the front desk took my email address and mobile number in the morning when I checked out so I will see what develops from my experience. Regardless of the outcome though, I wouldn’t risk staying at the hotel again. The discomfort I experienced due to the itching was horrible to endure. It’s still uncomfortable and tender to the touch nearly 24 hours later.

Stayed 1 night in Nov 2024

10/10 Excellent

Gordon

21 Nov 2024

Stayed 2 nights in Oct 2024

4/10 Poor

Josh

19 Nov 2024

Stayed 1 night in Nov 2024

6/10 Okay

Owen

Travelled with family

15 Nov 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Facilities are good, e.g.small pool for children’s clean and warm, restaurant well furnished. Less impressed with customer service, some staff great but equally a number unhelpful/ unfriendly / abrupt when compared to other local hotels.

Stayed 2 nights in Nov 2024

10/10 Excellent

Cheryl

Travelled with group

12 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and welcoming form the start, thanks for a great stay!

Stayed 1 night in Oct 2024

10/10 Excellent

william

Business traveller

8 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

5 Nov 2024

The telephone manner of a member of staff was unacceptable when I called ahead for a reason that I

Stayed 1 night in Nov 2024

4/10 Poor

Nick

4 Nov 2024

Stayed 1 night in Nov 2024

6/10 Okay

Kevin

Travelled with family

3 Nov 2024

Disliked: Property conditions & facilities

No heating in room. Bathroom floor showed signs of wear and unstable.

Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family

3 Nov 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel, poor restaurant, eat elsewhere.

Hotel is lovely, really nice rooms and great hotel staff who are always happy to help. Restaurant was really bad. Restaurant staff unfriendly and not helpful. Avoid the food and drinks. Table next to us also complained about their drink.

Stayed 2 nights in Nov 2024

8/10 Good

Walter

30 Oct 2024

Liked: Cleanliness, property conditions & facilities

clean rooms, good breakfast

Stayed 3 nights in Oct 2024

8/10 Good

Helen

Travelled with family

30 Oct 2024

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Oct 2024

8/10 Good

David

27 Oct 2024

Liked: Cleanliness, staff & service, room comfort

A few points but in nice Area and nice food

Stay for to nights with my wife breakfast was really nice and good value for money Stay in a Double standard room bath needs upgrading room was very clean well do chamber maids mattress was very soft not for me and need more pillows.good to see a kettle and brew kit could do with a small fridge nice to see air dryer and ironing board nice be Tv with was nice to see

Stayed 2 nights in Oct 2024

8/10 Good

Patrick

Travelled with partner

24 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Not enough disabled parking places. Oct 24 - no heating in rooms. No hot water Oct 24 - AM

Stayed 4 nights in Oct 2024

6/10 Okay

CLINTON

Business traveller

23 Oct 2024

Liked: Staff & service, amenities

Disliked: Property conditions & facilities

The location is good, however, the onsite parking is expensive and awkward to use. I requested a room away from road noise. Room 91 is on the 4th floor and exposed to traffic on the carriageway adjacent to the property. The room was well appointed. With ample heat, however flies were unsettling. The onclusive breakfast was poor. All staff were lovely - however it was a dissapointing stay.

Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

22 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spa weekend trip

Lovely getaway style hotel, we stayed in a deluxe room which was lovely, clean airy and fresh. The spa was great (the main reason why we chose this hotel) had a very relaxing time, we had an issue at the hotel which was out of their control but Sam on reception swiftly dealt with it, we ate in the restaurant before we left for me the food was over priced and not that great quality however everyone has different taste when it comes to food, but apart from that we will be returning to this hotel…

Stayed 3 nights in Oct 2024