Best Western Plus The Connaught Hotel & Spa

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Dates

January 2025

February 2025

Standard Room, 1 Double Bed, Non Smoking, Balcony

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot tub

Gym

Explore the area

30 West Hill Road, Bournemouth, England, BH2 5PH

Bournemouth International Centre
‪6 min walk‬
Bournemouth Lower Gardens
‪8 min walk‬
Bournemouth Beach
‪8 min walk‬
Bournemouth (BOH-Bournemouth Intl.)
‪14 min drive‬

Room options

Standard Room, 1 Single Bed, Non Smoking

9.00 sq m
Sleeps 1
1 Twin Bed

Premium bedding, in-room safe, individually decorated

Standard Room, 1 Double Bed, Non Smoking

13.00 sq m
Sleeps 2
1 Double Bed

Standard Room, 2 Single Beds, Non Smoking

13.00 sq m
Sleeps 2
2 Twin Beds

Superior Room, 1 Double Bed, Non Smoking

16.00 sq m
Sleeps 2
1 Double Bed

Executive Room, 1 Double Bed, Non Smoking

Sleeps 2
1 Double Bed

Standard Room, 1 Double Bed, Non Smoking, Balcony

Sleeps 2
1 Double Bed

Standard Room, 2 Single Beds, Non Smoking, Balcony

Sleeps 2
2 Twin Beds

Standard Room, 1 Single Bed, Non Smoking (Lodge)

Sleeps 1
1 Twin Bed

Standard Room, 2 Single Beds, Non Smoking (Lodge)

Sleeps 2
2 Twin Beds

Standard Room, 1 Double Bed, Non Smoking (Lodge)

Sleeps 2
1 Double Bed

Suite, 1 Double Bed, Non Smoking (Lodge)

Sleeps 2
1 Double Bed

Suite, 1 King Bed, Non Smoking

23.00 sq m
Sleeps 2
1 King Bed

Suite, 1 King Bed, Balcony, Garden View

Sleeps 2
1 King Bed

Suite, 1 King Bed, Balcony, Garden View

Sleeps 2
1 King Bed

Suite, 1 King Bed, Non Smoking (Shower Only)

Sleeps 2
1 King Bed

Similar properties

Pool

Hot tub

Spa

Free WiFi

for 1 room

includes taxes & fees

5 Feb - 6 Feb

About this property

Victorian Bournemouth hotel in Bournemouth City Centre with a full-service spa

A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a health club, and a snack bar/deli.

Best Western Plus The Connaught Hotel & Spa offers 53 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

This Bournemouth hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision. Guests under 16 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Best Western Plus The Connaught Hotel & Spa. During your stay, you're just a quick walk from Bournemouth Beach. Free WiFi in public areas, 2 bars, and a full-service spa are available.

Free WiFi (speed: 50+ Mbps)
Enjoy British cuisine at Blakes Brasserie, a brasserie with garden views
Full breakfast served daily for a fee
Self parking available for a fee
Take a swim in the indoor pool or soak in the spa tub
Indulge with aromatherapy, facials, or Swedish massages at the spa
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Guests speak favorably about the overall condition of the property and the area's walkability
Just a 1-minute drive from Bournemouth Beach and 11 minutes from Poole Harbour

Best Western Plus The Connaught Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 2 meeting rooms. Event space at this hotel measures 3003 square feet (279 square meters) and includes a conference center. A spa tub, a sauna, and a terrace are also featured at the eco-certified Best Western Plus The Connaught Hotel & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Bournemouth hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 12:30 PM.

Blakes Brasserie - Overlooking the garden, this brasserie specializes in British cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

The Gin Bar - Onsite bar. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 10 per night)
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Full breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:30 AM–12:30 PM on weekends: GBP 17.50 per person
1 restaurant
2 bars/lounges
24-hour room service
Coffee/tea in a common area

Restaurants on site

Blakes Brasserie
The Gin Bar

Things to do

Fitness centre
Full-service spa
Indoor pool
Sauna
A hot tub
Steam room

Family friendly

Indoor pool
Laundry facilities
Snack bar/deli

Conveniences

Banquet hall
Free newspapers in reception
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

24-hour business centre
Computer station
Conference centre (3003 square feet of space)
Meeting rooms - 2

Outdoors

BBQ grill(s)
Garden
Terrace

Spa

4 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - hot stone
Massage - Swedish
Massage/treatment rooms
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
3 on-site accessible parking spaces
Wheelchair-accessible path of travel
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 110
Wheelchair-accessible restaurant

Fireplace in reception
Smoke-free property
TV in lobby

Room amenities

Bedroom

Bed sheets
Blackout drapes/curtains
Heating
Pillow menu
Premium bedding

Bathroom

Bath or shower
Hairdryer
Private bathroom
Rainfall showerhead
Towels

Entertainment

Digital channels
Flat-screen TV

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water

Desk
Individually decorated
Individually furnished
Iron/ironing board (on request)
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 40.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 6 2025 to January 10 2025 (dates subject to change):

Fitness facilities
Sauna
Spa
Spa tub
Swimming pool

The following facilities are closed on Sunday:

Dining venue(s)

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 17.50 per person
Self parking fee: GBP 10 per night
Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts major credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Front desk staff will greet guests on arrival.

We should mention

Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Best Western Connaught

Best Western Connaught Bournemouth

Best Western Connaught Hotel

Best Western Plus Connaught Hotel Bournemouth

Best Western Plus Connaught Hotel

Best Western Plus Connaught Bournemouth

Best Western Plus Connaught

Best Plus The Connaught & Spa

Best Western Plus The Connaught Hotel

Best Western Plus The Connaught Hotel & Spa Hotel

Best Western Plus The Connaught Hotel & Spa Bournemouth

Best Western Plus The Connaught Hotel & Spa Hotel Bournemouth

Best Western Plus The Connaught Hotel & Spa Reviews

8.4

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Excellent

Lisa

23 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Second time staying at this hotel with work, and i find the hotel very very comfy and nice

Stayed 1 night in Oct 2024

6/10 Okay

Simon

20 Oct 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The Connaught Hotel Bournemouth

Although we enjoyed, we found lots of aspects of the hotel outdated and threadbare. Certainly not worth the money we paid for it . We dont know why our extra big bed had a folded duvet in the middle under the sheet. It felt like we were climbing a mountain. The settee in the suite was very uncomfortable and small. The bathroom had rubbish from previous occupants, although it was benind the bath, but still, i found it. The shower still had curly hairs on the walls, not from us, The afternoon tea was lovely though We found it slightly petty , that im asking at 2.45 if our room was ready, to be told no it wasnt ,I sayd so in 15 min it will be and she said yes, I found that really petty

Stayed 2 nights in Oct 2024

4/10 Poor

Kudakwashe

13 Oct 2024

Stayed 2 nights in Oct 2024

10/10 Excellent

Rebecca

12 Oct 2024

Stayed 2 nights in Oct 2024

10/10 Excellent

Anna

7 Oct 2024

Stayed 1 night in Oct 2024

8/10 Good

Yvonne

6 Oct 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Stayed 2 nights in Oct 2024

6/10 Okay

Richard

6 Oct 2024

Stayed 1 night in Sep 2024

10/10 Excellent

CM

Travelled with partner

5 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect hotel to relax and unwind in between traveling. Staff extremely friendly and very helpful.

Stayed 2 nights in Oct 2024

10/10 Excellent

M

4 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel , only stayed one night but no problems whatsoever

Stayed 1 night in Sep 2024

10/10 Excellent

E

24 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Sep 2024

8/10 Good

chris

Travelled with partner

23 Sept 2024

Liked: Cleanliness, staff & service, amenities

Nice location, friendly staff and great pool/spa

Stayed 2 nights in Sep 2024

10/10 Excellent

Colin

13 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Sep 2024

4/10 Poor

Danielle

13 Sept 2024

Stayed 1 night in Sep 2024

6/10 Okay

Ian

9 Sept 2024

Liked: Staff & service

Disliked: Property conditions & facilities

The hotel looks good from the outside, and the public areas like bar and restaurant were modern and welcoming. However, that’s about where it ends, the room was a little dated, hallways scruffy and the pool and spa is need for modernisation. The steam room has a smell and is dark and dingy, the sauna is unloved. Overall I felt the hotel wasn’t overly clean, a lot of dust in areas and a general sense of lack of care. The food in restaurant however, was very good and presented well. The menu was interesting and featured nice options. At the price I paid, I wouldn’t stay again, it would need to be cheaper. £122 for a superior room where the toilet fan was noisy and the floor creaked, the bed hard and the bathroom shower with black marks, is a little overpriced. There are other options in the town at a similar price for better quality.

Stayed 1 night in Sep 2024

8/10 Good

Sarah

Travelled with family

8 Sept 2024

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

Mixed feelings about this hotel

Staff were very friendly & helpful. Unfortunately the fan made a loud noise and when upstairs room had a shower, our bathroom ceiling leaked. The toilet flush knob came off. I was surprised there were no toilets in pool area/changing rooms and one of the lockers are our pound coin.

Stayed 1 night in Sep 2024

10/10 Excellent

james

Business traveller

5 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel/poor hotels.com rewards scheme!

Stayed at this hotel many times in the past & very happy with everything it has to offer. Great location, good food, staff & amenities. My only issue is with the hotels.com rewards scheme I booked with definitely poor to say the least. Although I will be staying with this hotel in the future but booking direct!

Stayed 1 night in Sep 2024

6/10 Okay

Raymond

4 Sept 2024

Liked: Amenities

We had an enjoyable stay. We feel the bedrooms bathroom & general areas needs a revamp & brightning up. The breakfast tea/coffee help yourself didn’t enjoy. The last time we were there you were served at your table.The staff in the restaurant were excellent as was the food. Suggestion maybe change menu more often in restaurant.

Stayed 7 nights in Aug 2024

10/10 Excellent

Rosalind

Travelled with family

2 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We really enjoyed our stay here, the hotel is one of the more modern hotels in Bournemouth. The hotel is clean and the staff were very friendly & helpful. The spa facilities are really nice and relaxing. We will be returning

Stayed 2 nights in Aug 2024

6/10 Okay

James

1 Sept 2024

Liked: Cleanliness, amenities

Have stayed at this hotel many times previously but was disappointed this time. Breakfast setup has changed since last visit- fewer staff- slow to replace items that had run out- a little chaotic. Swimming pool still a positive and hotel is generally clean. Rooms and building generally could do with updating

Stayed 2 nights in Aug 2024

6/10 Okay

simon

1 Sept 2024

Stayed 2 nights in Jul 2024

10/10 Excellent

Yetunde

Business traveller

29 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Aug 2024

8/10 Good

Chris

Business traveller

26 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Munjinder

26 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Bukky

Travelled with family

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was quite spacious and the bed really comfortable. I enjoyed using the gym and they were kind to allow me drop off my bags after checkout for several hours. I found it quite unusual that there were no intercoms in the rooms but what you have instead is a WhatsApp line to contact the front desk or any other services I didn’t feel the absence of the intercoms as the staff was very responsive on WhatsApp. I would definitely stay here again and recommend it to others.

Stayed 2 nights in Aug 2024