Best Western Plus The Connaught Hotel & Spa

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Dates

March 2025

April 2025

Standard Room, 1 Double Bed, Non Smoking, Balcony

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot tub
Gym

Explore the area

30 West Hill Road, Bournemouth, England, BH2 5PH

Bournemouth International Centre
‪6 min walk‬
Bournemouth Lower Gardens
‪8 min walk‬
Bournemouth Beach
‪8 min walk‬
Bournemouth (BOH-Bournemouth Intl.)
‪14 min drive‬

Room options

Standard Room, 1 Single Bed, Non Smoking

9.00 sq m
Sleeps 1
1 Twin Bed

Premium bedding, in-room safe, individually decorated

Standard Room, 1 Double Bed, Non Smoking

13.00 sq m
Sleeps 2
1 Double Bed

Standard Room, 2 Single Beds, Non Smoking

13.00 sq m
Sleeps 2
2 Twin Beds

Superior Room, 1 Double Bed, Non Smoking

16.00 sq m
Sleeps 2
1 Double Bed

Executive Room, 1 Double Bed, Non Smoking

Sleeps 2
1 Double Bed

Standard Room, 1 Double Bed, Non Smoking, Balcony

Sleeps 2
1 Double Bed

Standard Room, 2 Single Beds, Non Smoking, Balcony

Sleeps 2
2 Twin Beds

Standard Room, 1 Single Bed, Non Smoking (Lodge)

Sleeps 1
1 Twin Bed

Standard Room, 2 Single Beds, Non Smoking (Lodge)

Sleeps 2
2 Twin Beds

Standard Room, 1 Double Bed, Non Smoking (Lodge)

Sleeps 2
1 Double Bed

Suite, 1 Double Bed, Non Smoking (Lodge)

Sleeps 2
1 Double Bed

Suite, 1 King Bed, Non Smoking

23.00 sq m
Sleeps 2
1 King Bed

Suite, 1 King Bed, Balcony, Garden View

Sleeps 2
1 King Bed

Suite, 1 King Bed, Balcony, Garden View

Sleeps 2
1 King Bed

Suite, 1 King Bed, Non Smoking (Shower Only)

Sleeps 2
1 King Bed

Similar properties

Pool
Hot tub
Spa
Free WiFi

for 1 room

includes taxes & fees

17 Mar - 18 Mar

About this property

Victorian hotel with a full-service spa and bars

A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a health club, and a snack bar/deli.

Best Western Plus The Connaught Hotel & Spa offers 53 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

This Bournemouth hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision. Guests under 16 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Best Western Plus The Connaught Hotel & Spa. During your stay, you're just a quick walk from Bournemouth Beach. Free WiFi in public areas, 2 bars, and a full-service spa are available.

Free WiFi (speed: 50+ Mbps)
Enjoy British cuisine at Blakes Brasserie, a brasserie with garden views
Full breakfast served daily for a fee
Self parking available for a fee
Take a swim in the indoor pool or soak in the hot tub
Indulge with Swedish massages, aromatherapy, or manicures and pedicures at the spa
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Guests speak favorably about the area's walkability and the overall condition of the property
Within a 15-minute walk of Bournemouth International Centre and Bournemouth Beach

Best Western Plus The Connaught Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 2 meeting rooms. Event space at this hotel measures 3003 square feet (279 square meters) and includes a conference center. A hot tub, a sauna, and a terrace are also featured at the eco-certified Best Western Plus The Connaught Hotel & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Bournemouth hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 12:30 PM.

Blakes Brasserie - Overlooking the garden, this brasserie specializes in British cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

The Gin Bar - Onsite bar. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 10 per night)
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Full breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:30 AM–12:30 PM on weekends: GBP 17.50 per person
1 restaurant
2 bars/lounges
24-hour room service
Coffee/tea in a common area

Restaurants on site

Blakes Brasserie
The Gin Bar

Things to do

Fitness centre
Full-service spa
Indoor pool
Sauna
A hot tub
Steam room

Family friendly

Indoor pool
Laundry facilities
Snack bar/deli

Conveniences

Banquet hall
Free newspapers in reception
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

24-hour business centre
Computer station
Conference centre (3003 square feet of space)
Meeting rooms - 2

Outdoors

BBQ grill(s)
Garden
Terrace

Spa

4 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - hot stone
Massage - Swedish
Massage/treatment rooms
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
3 on-site accessible parking spaces
Wheelchair-accessible path of travel
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 110
Wheelchair-accessible restaurant

Fireplace in reception
Smoke-free property
TV in lobby

Room amenities

Bedroom

Bed sheets
Blackout drapes/curtains
Heating
Pillow menu
Premium bedding

Bathroom

Bath or shower
Hairdryer
Private bathroom
Rainfall showerhead
Towels

Entertainment

Digital channels
Flat-screen TV

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water

Desk
Individually decorated
Individually furnished
Iron/ironing board (on request)
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 40.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from February 1 to February 6:

Dining venue(s)

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 17.50 per person
Self parking fee: GBP 10 per night
Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts major credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Front desk staff will greet guests on arrival at the property.

We should mention

Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Best Western Connaught

Best Western Connaught Bournemouth

Best Western Connaught Hotel

Best Western Plus Connaught Hotel Bournemouth

Best Western Plus Connaught Hotel

Best Western Plus Connaught Bournemouth

Best Western Plus Connaught

Best Plus The Connaught & Spa

Best Western Plus The Connaught Hotel

Best Western Plus The Connaught Hotel & Spa Hotel

Best Western Plus The Connaught Hotel & Spa Bournemouth

Best Western Plus The Connaught Hotel & Spa Hotel Bournemouth

Best Western Plus The Connaught Hotel & Spa Reviews

8.4

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

8/10 Good

Verified traveller

Travelled with group

30 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parking Fee's to pay if you don't book directly.

We enjoyed our stay but the location of the hotel is not in a particularly nice area. Breakfast was superb with a terrific choice which of hot and cold which you helped yourself too. Our evening meal was also excellent and the staff were so friendly & efficient. Having said that we were all very disappointed and annoyed that we received through a letter via Hotels.com the day before our arrival from The Best Western Connaught Hotel, informing us we needed to pay £10 per night for parking per car. The hotel informed us that as we had NOT booked directly with them or Best Western that this parking charge had to be paid. To be quite honest we felt totally ripped off with this, as we had paid a substantial amount of money upfront to upgrade to 3x Superior Double Rooms and then had this payment lumped on us at the eleventh hour. On their own Best Western website they promote that parking is FREE. You will have to decide what you feel is the best value way of booking this hotel.

Stayed 2 nights in Nov 2024

10/10 Excellent

Clive

Business traveller

26 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice!

Great visit!

Stayed 1 night in Nov 2024

2/10 Terrible

Ros

21 Nov 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

I had to go to a&e to have a tetanus because I stood on their rusty nail carpet grippers!

10/10 Excellent

Jason

Business traveller

21 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

2/10 Terrible

Rakan

Travelled with group

20 Nov 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible staff at this hotel

When I arrived the hotel at 11:00 Pm, Nobody was at reception, necessary to call him from the telephone of reception to come in front desk, when he came was so sad and spoke loudly with no polite shouting front of my face and he looks so sleepy. That was so terrible and i never see employee like him he was Disrespectful and inappropriate for this place. Described the man he was bold and fat, white, didn’t wear the tag name. Never try to go to this hotel without any respect of tourists. I recommend to not try to visit this hotel as well.

Stayed 2 nights in Nov 2024

8/10 Good

Martin

19 Nov 2024

Stayed 2 nights in Nov 2024

8/10 Good

Emma

17 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel great location

Lovely hotel, great staff, good facilities, wish we had booked an afternoon tea as it looked amazing! Beds comfy, rooms decent, breakfast luke warm if you arrived after 9am, plenty of Choice. The only disappointing fact which was no fault of the hotel, was the neighbouring rooms waking us up at 6am and being able to hear every conversation, and even when they used the bathroom - could def use soundproofing. Other than that, would happily book again.

Stayed 2 nights in Nov 2024

10/10 Excellent

Rebecca

Travelled with partner

16 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The spa was great and a very good massage. Comfortable rooms and friendly staff

Stayed 1 night in Oct 2024

10/10 Excellent

ray

9 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2024

6/10 Okay

susan

Travelled with family

8 Nov 2024

Breakfast service poor. Bedroom dreary and dated.

Stayed 2 nights in Oct 2024

8/10 Good

Nicola

7 Nov 2024

Liked: Cleanliness, staff & service

Lovely hotel, very small bathroom.

We have visited this hotel a few times as we love the spa and bar. The staff are polite and the hotel is clean and worthy of its 4 star. They have a great range of gins and lunch was delicious. However… The bathroom in our standard room was tiny!!! It was like an aeroplane toilet and the shower tray was slippy and so small that you couldn’t even step back to wash your hair. I wouldn’t recommend room 34. The spa no longer has loungers which is a big shame as I love relaxing on them and they now have chairs. I don’t think this was a good upgrade. I had a massage which was excellent! It was expensive but worth it and I believe her name was Keesha. We will be back but in a different room for sure!

Stayed 1 night in Nov 2024

10/10 Excellent

Antony

30 Oct 2024

Stayed 2 nights in Oct 2024

10/10 Excellent

Lee

25 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was really good for the price I paid, the room was very clean, bedding and towels spotless, staff were very friendly and it was in a good location. I would stay here again for sure. Only slight negative, the shower was a little disappointing but not enough to stop me coming back.

Stayed 2 nights in Oct 2024

10/10 Excellent

Lisa

23 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Second time staying at this hotel with work, and i find the hotel very very comfy and nice

Stayed 1 night in Oct 2024

6/10 Okay

Simon

20 Oct 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The Connaught Hotel Bournemouth

Although we enjoyed, we found lots of aspects of the hotel outdated and threadbare. Certainly not worth the money we paid for it . We dont know why our extra big bed had a folded duvet in the middle under the sheet. It felt like we were climbing a mountain. The settee in the suite was very uncomfortable and small. The bathroom had rubbish from previous occupants, although it was benind the bath, but still, i found it. The shower still had curly hairs on the walls, not from us, The afternoon tea was lovely though We found it slightly petty , that im asking at 2.45 if our room was ready, to be told no it wasnt ,I sayd so in 15 min it will be and she said yes, I found that really petty

Stayed 2 nights in Oct 2024