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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

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3 outdoor pools, free pool cabanas, pool loungers
Amber Room
Sapphire, 2 Bedrooms | View from room
Private beach, white sand
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Hot tub

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

  • Ocean view
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

  • Partial ocean view
  • 75 sq m
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King

Agatha King

  • Ocean view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

  • Ocean view
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

  • Ocean view
  • 50 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

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About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Luxury hotel on the beach, with 3 outdoor pools
Spend the day catching some rays at Sensira Resort & Spa Riviera Maya – All Inclusive's private white sand beach, relaxing by one of the hotel's 3 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of the pool at Sensira Resort & Spa Riviera Maya – All Inclusive. During your stay, you're just a quick walk from Petempich Bay. Enjoy features like free WiFi in public areas and free self parking, plus 3 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at La Pergola, a buffet restaurant that serves international cuisine
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with hot stone massages, facials, or body treatments at Inspiration Spa
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a private beach, an outdoor tennis court, and a gym
  • Guests really like the accommodations for the cleanliness and spaciousness
  • Steps from Petempich Bay and Arrecife de Puerto Morelos National Park
Some rates at Sensira Resort & Spa Riviera Maya – All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All-inclusive details

All-inclusive room rates at Sensira Resort & Spa Riviera Maya – All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (6,771 square foot of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sensira Resort & Spa Riviera Maya – All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.37 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1047 out of 1912 reviews
Rating 8 - Good. 444 out of 1912 reviews
Rating 6 - Okay. 191 out of 1912 reviews
Rating 4 - Poor. 111 out of 1912 reviews
Rating 2 - Terrible. 119 out of 1912 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

elliott

Liked: Cleanliness, staff & service, property conditions & facilities
Was a bit concerned after reading some of the reviews beforehand but everything was nice at the hotel. It’s not a super high end place, but it was very nice over the break between Xmas and new years. All the food was good, and the servers were very attentive ( we tipped each meal and servers would ask for us to be seated in their section). Lots of kids activities which they enjoyed (7&9yo). The pools were a bit cool, but just needed to warm up in the sun to jump in. Would recommend eating on the earlier side, as one member noticed a difference in quality depending on time attended.
Stayed 5 nights in Dec 2024

6/10 Okay

Zeyi

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Went for New Year. The place was not that crowded but only 4 restaurants are open (1 buffet, 3 sit down). The buffet typically have a 20 minute line and the sit downs have 45 minutes at least. Sat there for 40 minutes, no one served water. Waited for 1 hour before making an order. What's more is that the restaurant is not full and they are not letting people in. If I want this experience, I'd stay in New York. The beach is also somehow very crowded. Couldn't even find a chair at 1PM. You'd think that as a beach side resort, they'd have this figured out. But no. The only good thing about this place is that it is closer to the airport. Not worth the price.

4/10 Poor

Veronica

Disliked: Amenities
Sensira didn’t meet my expectations the hotel in pictures look beautiful but in person is a whole different scenario food wasn’t all that good pool was dirty and people were rude that my opinion
Stayed 4 nights in Dec 2024

2/10 Terrible

Mariela

Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly me and my family didn’t have a good time at the hotel. They don’t have enough staff, not enough sunbeds by the pool and beach. we had to do a line every time we want to eat, very inconvenient when you’re with small children. My sister, husband and kids, they spend two days with dirty bed sheets, trash and dishes.
Stayed 8 nights in Dec 2024

6/10 Okay

Caio

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
From my point of view the management is the big issue here. There are simply enough staff to do the job. They look not happy because they are doing 3x times the work. There are lines for everything. There were two time where I went to the Italian restaurant and it took 20 minutes for somebody to come to the table. When you are traveling with kids and specially a 4 years old it is very tough to wait seating in a table without help. The facility is nice and that's it. Cups were dirty to drink, smelled bad. there is one bar in the pool for the whole hotel with one person to serve and another one to help the waiters in the pool(which was very scarce). There is waiting time for almost everything. Not happy at all and I dont think that the staff should go through what they do. They are frustrated because they see that the clients are not happy and they are working like crazy. Mexican staff could be the best in the world(by experience) but not there.
Stayed 4 nights in Dec 2024

4/10 Poor

jeffrey

Stayed 5 nights in Dec 2024

6/10 Okay

Shiu Man

Stayed 4 nights in Dec 2024

4/10 Poor

Arjun Patnaik, Toronto

Travelled with family
Property is older staff are ok night manager was not helpful food was bland except the steakhouse none of the room phones worked and the only redeeming quality was the spa
Stayed 5 nights in Dec 2024

10/10 Excellent

Tatiana

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from the airport but the way from main road which is going to the hotel was terrible, conditions were horrible, hole on hole, it took a long time to get in resort.
Stayed 5 nights in Nov 2024

8/10 Good

Nataliia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the resort. Food was really good. Staff super friendly. There is plenty of place in the pool. In general it was very good vacation. What to improve: Evening entertainment program was not good. I would add some games (poker nights, any other) and would add some show to theater such as few (not once a week) magic show, stand up would be great.
Stayed 6 nights in Dec 2024

8/10 Good

Ian, Pointe-Claire

Stayed 7 nights in Dec 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Cynthia

Travelled with family and small children
Stayed 4 nights in Dec 2024

8/10 Good

Eldiar, Taylorsville

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

Rachel

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Oleg

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Completely did not care about room cleaning. Miss my wifes birthday set up for the room reminded everyday for 3 days. On the day of called 2x 6pm still nothing. Smh
Stayed 7 nights in Dec 2024

10/10 Excellent

Rayner

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family, super clean, big rooms. Staff was awesome and helpful.
Stayed 7 nights in Dec 2024

10/10 Excellent

Anh, Southlake

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice.
Stayed 4 nights in Dec 2024

8/10 Good

herbert patrick

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. It is terrific for children with lots of activities including trampoline/ jumping room, Movie theater with three movies per day, and nightly show that the children enjoy. There are multiple pool areas including slides and an adult pool for those who prefer that. Cid was good. We only went to the main buffet restaurant but three are a number of his restaurants in the complex.. The building has deferred maintenance but in areas less used like the tennis and basketball area but then again who wants to play those shorts on holiday in cancun in the heat, sun and humidity. Ask around we stay there again.
Stayed 5 nights in Dec 2024

10/10 Excellent

Nadiia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a good condition. The choice of food is great, the beach area is a bit small and not as convenient for me, but overall is good. The water in the pools was cold, but it’s imho. The only thing I really didn’t like the water pressure in the shower, it was so bad that enjoying shower was impossible. All the rest is great. I also love the room we stayed with perfect ocean view.
Stayed 5 nights in Dec 2024

10/10 Excellent

Adler

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for families, not far from the airport and the access to the beach is perfect. Restaurants are nice and tons of activities during the day. The staff is super friendly!
Stayed 4 nights in Dec 2024

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Expedia said this was a 8.6. I guess that is out of 20 because this property was all around terrible. Short staffed, horrible food and dirty. This is no exaggeration, as every family was talking about how they should have went somewhere else.
Stayed 4 nights in Dec 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Tiffany

Stayed 6 nights in Dec 2024

4/10 Poor

Tammie Maxine

Disliked: Cleanliness, staff & service
I’m not one to do a review but if it helps another family I will be happy. We were a group of 12 ages ranging from 4-70 so this resort “ looked” like it met all our needs. More staff would definitely help strengthen all the weak points. Our room was only cleaned twice and only had actual hot water one day. The beach had seaweed and garbage although they were trying. Most of the bartenders were miserable. The wait staff was probably the best and Ivan was our personal favourite. Although he was always on the run he always had a smile and did his best. We also paid for an upgrade so we were able to make reservations for dinner and enjoy the Amber Lounge. We were never able to order room service because no one answered the phone also never bartenders in the lounge. Our butlers never responded to me and only acouple times to my husband. Although they did to one in our group so at least we could get reservations. The adult pool does not feel adult with kids running through all the time and the swim up pool is not open. If you are looking for a place for a mixed age group this is not it. In summary this resort checked all of our boxes and sadly it fell quite short.
Stayed 7 nights in Dec 2024