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Surtees

3.0 star property

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your current months are December, 2024 and January, 2025.
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January 2025

Photo gallery for Surtees

Check-in/check-out kiosk
2 bars/lounges
Deluxe Single Room
Deluxe Single Room
Towels

Reviews

6.6 out of 10

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping

Explore the area

Map
Dean Street, 12 - 2, Newcastle-upon-Tyne, ENG, NE1 1PG
  • Newcastle-upon-Tyne St. Nicholas' Cathedral
    2 min walk
  • Castle Keep
    2 min walk
  • Newcastle-upon-Tyne Theatre Royal
    4 min walk
  • Newcastle (NCL-Newcastle Intl.)
    15 min drive

Room options

View all photos for Standard Triple Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Staybridge Suites Newcastle, an IHG Hotel

Breakfast included
Pet-friendly
Free WiFi
Air conditioning
4.9 out of 5, Exceptional, (891)
The price is €202
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Staybridge Suites Newcastle, an IHG Hotel

About this property

Surtees

Hotel with bars, near Quayside
Along with 2 bars/lounges, this smoke-free hotel has self parking and conference space. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite.
Surtees offers 40 accommodations with coffee/tea makers and irons/ironing boards. 28-inch LCD televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
During your stay at Surtees, you're just a quick walk from Newcastle-upon-Tyne St. Nicholas' Cathedral. Enjoy features like 2 bars, breakfast (surcharge), and a meeting room.
  • Free WiFi
  • Enjoy drinks at the 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, a meeting room, and conference space
  • Within a 15-minute walk of Quayside and St. James' Park
Surtees offers its guests a terrace, tour/ticket assistance, and room service (during limited hours). You can unwind with a drink at one of the 2 bars/lounges. The front desk is open around the clock. For a fee, parking is available.

This 3-star Newcastle-upon-Tyne hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and public transport

  • Self parking on site (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily: GBP 5.95-8.95 per person
  • 2 bars/lounges
  • Room service available

Family friendly

  • Free cots/infant beds

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Conference space
  • A meeting room

Outdoors

  • Terrace

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cots/infant beds

Bathroom

  • Towels

Entertainment

  • 28-inch LCD TV
  • Digital channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 5.95 to 8.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Surtees
Surtees Hotel Newcastle-upon-Tyne
Surtees Newcastle-upon-Tyne
Surtees Hotel
Surtees Newcastle-upon-Tyne
Surtees Hotel Newcastle-upon-Tyne

Surtees Reviews

Reviews

6.6
Rating 10 - Excellent. 38 out of 288 reviews" "
Rating 8 - Good. 98 out of 288 reviews" "
Rating 6 - Okay. 87 out of 288 reviews" "
Rating 4 - Poor. 37 out of 288 reviews" "
Rating 2 - Terrible. 28 out of 288 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Ross

Stayed 1 night in Mar 2020

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service
Good Location
Good location for the city centre and the bars and restaurants of the Quayside. Parking on the doorstep. Suited my trip.
Stayed 1 night in Mar 2020

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good Spot if you don't mind ear-plugs
The staff at the hotel allowed me to store my ruck-sack until my room was ready. The bed was comfortable, the bath/shower had endless hot water. On the downside, the windows are thin and starting at about 4 a.m. I heard everything going on outside including some sort of delivery (maybe food or laundry), and cars starting to arrive in the parking garage across the parking lot. The hotel provides ear-plugs, which helps. I came to watch a Newcastle match and found the 15-minute walk to the stadium to be very easy. As for things to see, I don't believe there's anything that's over 15 minutes walking distance from the hotel. Additionally, the lift does not work.
Stayed 1 night in Jan 2020

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Great location but pretty run down
Good location for getting to wherever you need to in the City but a pretty run down hotel.
Stayed 2 nights in Dec 2019

6/10 Okay

Calum

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Great location, just needs a good refurbishment
Slap bang in the city centre, excellent for amenities and bars, restaraunts etc - But just an old tired hotel, needs a complete refurbishment that would cost gazillions, so a chain needs to take it over- Staff were nice and room was clean but just run down.
Stayed 1 night in Oct 2019

6/10 Okay

Jane

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The staff are helpful, and the location of this hotel is great for local night life.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great location for the theatre and close to all the pubs and bars
Stayed 1 night in Aug 2019

10/10 Excellent

C M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing stay
A very comfy stay and lovely breakfast! A very peaceful location too.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Lydia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Little Hotel.
Lovely clean room and clean, comfy beds, nice and quiet although noisy outside, but I wear earplugs so not a problem.Great that breakfast is served until 10am, lovely selection of cold items, cooked breakfast made to order with “real” bacon by a lovely lady. One minor complaint about the shower tray being a bit tatty around the edges but other than that we had a lovely overnight stay and would definitely stay again.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the most encouraging entrance to hotel - area is pretty grubby - but on exploring you are really well located to wander a lovely area of the city along the river etc.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Basic hotel
Very basic hotel not far off hostel
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness
I thought on first impression it looked rather dated and sad. Our room hadn't been cleaned or hoovered. Our bathroom had a dirty toilet and the shower dripped all night. This was a room given to us as ours was not ready at the time......... The room was a the side of the building so we heard most of the travelling night life and party goers
Stayed 1 night in Apr 2019

6/10 Okay

Roger, edinburgh

Liked: Room comfort
Disliked: Property conditions & facilities
weekend stay
pretty average hotel - room fine - breakfast distinctly below average - very noisy location
Stayed 1 night in Apr 2019

8/10 Good

Chun Pong

Liked: Cleanliness, staff & service, room comfort
Convenient location. Wifi not quite stable.
Stayed 1 night in Dec 2018

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay as always
This is the 2nd time I've stayed here and it's been comfortable and clean both times I've visited. It's convenient for the city centre, train station and National Express coach station. I'd happily stay here again.
Stayed 1 night in Oct 2018

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night out accommodation
Group staying in Newcastle for an event. Fab location, we walked into town. Good value. Was pretty quiet for a central location. Right next to a car park. Ideal.
Stayed 1 night in Sep 2018

6/10 Okay

Anne, Beckenham

Liked: Staff & service
You get what you pay for
The Surtees hotel is cheap considering its in the centre of Newcastle. Why? Because its wedged between a railway line, an overpass, and a multi storey car park. It's on one of the busiest noisiest streets for nightlife, above a gentleman's club, and next to the cathedral whose bells toll loudly hourly. The entrance is at the back of the building behind the bins and poorly lit. There's no working lift, and it's fixtures and fittings are slightly scruffy at the edges. Having said all that, the young man who greeted me on reception was friendly and professional. The room I had on the top floor was huge, reasonably decorated, and very well equipped - more so than many more expensive hotels. And ear plugs are provided. It's also very convenient for the city centre - and some great bars and restaurants!
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Laurie

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

vicky, lancaster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
nice,clean and friendly, good value for money. stayed weekend of the great North run, so location was brilliant for us, nice and central.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Characterful hotel.
Great location for city centre and sight seeing. Lovely room and kind helpful staff. Stay here.
Stayed 1 night in Aug 2018