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Douglas Arms Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Douglas Arms Hotel

Comfort Double Room
Exterior
Interior
Interior
Interior detail

Reviews

5.8 out of 10

Popular amenities

  • Parking included
    Parking included
  • Free WiFi
    Free WiFi

Explore the area

Map
206 King St, Castle Douglas, Scotland, DG7 1DB
  • Threave Garden
    4 min drive
  • Threave Castle
    10 min drive
  • Lock Ken
    10 min drive

Room options

View all photos for Single Room

Single Room

Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Triple Room

Classic Triple Room

Classic Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Basic Twin Room

Basic Twin Room

Basic Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Economy Twin Room

Economy Twin Room

Economy Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Economy Triple Room

Economy Triple Room

Economy Triple Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

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Exterior

Imperial Hotel

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Parking included
Free WiFi
Restaurant
3.8 out of 5, Good, (54)
The price is €78
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Imperial Hotel

About this property

Douglas Arms Hotel

Hotel in Castle Douglas with free parking
This smoke-free hotel features free self parking and multilingual staff. Weekly housekeeping is available.
Douglas Arms Hotel offers 40 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations. This Castle Douglas hotel provides complimentary wireless Internet access. Housekeeping is provided weekly.

During your stay at Douglas Arms Hotel, you'll be within walking distance of Threave Garden. Enjoy features like free self parking.
  • Free WiFi
  • Free self parking
  • Amenities include a multilingual staff and an elevator
  • Just a 4-minute drive from Threave Garden and 10 minutes from Threave Castle
Douglas Arms Hotel offers its guests multilingual staff and an elevator. The front desk is open around the clock. Self parking is free.

This 3-star Castle Douglas hotel is smoke free.

Languages

Arabic, Bulgarian, English, Farsi, French, German, Hebrew, Italian, Polish, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and public transport

  • Free secured self-parking on site

Conveniences

  • Lift

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Electric kettle

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: GBP 30
Minimum check-in age: 23

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions and lockbox information; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking

Access methods

Host will greet you, lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: GBP 30 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned
This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email 24 hours before arrival with check-in information and lockbox information. The host will greet guests on arrival.

Property is also known as

Castle Douglas Hotel
Douglas Arms Hotel Hotel
Douglas Arms Hotel (Peymans)
Douglas Arms Hotel Castle Douglas
Douglas Arms Hotel by Paymán Club
Douglas Arms Hotel Hotel Castle Douglas

Douglas Arms Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 6 out of 27 reviews" "
Rating 8 - Good. 5 out of 27 reviews" "
Rating 6 - Okay. 5 out of 27 reviews" "
Rating 4 - Poor. 2 out of 27 reviews" "
Rating 2 - Terrible. 9 out of 27 reviews" "

6.4/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the money
Really disappointed in the condition of the hotel. The whole place smelt damp and the place needs a complete refit
Stayed 2 nights in Jul 2024

4/10 Poor

John

Liked: Room comfort
Disliked: Property conditions & facilities
Mis sold rooms - not as advertised
I booked and paid for a comfort double room, on arrival i was given a single room. No other choice. Room 40 did have a double bed installed at some point as the foot post marking indents were clearly seen in the carpet, even though reception stated it bein to small for a double bed. Decor on walls grubby around switch ans 13amp socket outlets. Curtain was closed on arrival an looked grubby -staining at the edge or water marks.
Stayed 1 night in Jul 2024

2/10 Terrible

Ian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

2/10 Terrible

Jennifer

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2022

8/10 Good

Kim

Stayed 1 night in Jun 2022

8/10 Good

Shirley

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, comfortable accommodation
Was good budget accommodation with first class accessories ie a jacuzzi. No staff at night had to use online team who were able to fix our issues remotely.
Stayed 1 night in Jun 2022

2/10 Terrible

Jacqueline

Stayed 2 nights in May 2022

2/10 Terrible

Krzysztof

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid
Paid extra to be able to pay at premises and cancel if my plans would change but turns out that I still had to pay in advance and my stay was non refundable! No staff at hotel whatsoever to help with anything. I had to call them to find out what room number I'm staying at! My pillows were with feathers and I'm allergic but couldn't change since nobody was at premises to help with anything! I'm really glad that I spent only about 10hrs at that place. I will do my best to avoid this particular chain in future.
Stayed 1 night in Apr 2022

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and cheerful
Few problems checking in. Eventually got in. There were a few things we needed and I messaged and they were sorted out straight away. We were expecting a games room but were told they didn’t have one. This is featured on the advertisement. I suggest that pic is taking off. The room was standard and clean enough. Shower was great. There is a kitchen that you can use. Loads of shops to go in near by.
Stayed 2 nights in Apr 2022

2/10 Terrible

Sean

Stayed 4 nights in Mar 2022

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room large and comfortable enough. Bathroom still had empty containers from previous guest in shower area. Disagree with the £50 hold on my credit card which sti hasn't been removed after 3 days - and was more than the cost of the room itself. Self service communal kitchen area was a nice addition.
Stayed 1 night in Feb 2022

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service provided
Stayed 1 night in Feb 2022

2/10 Terrible

Benjamin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was never able to get the necessary check-in information to stay despite trying for three days prior. The company behind this property is fraudulent and steals your money. It's impossible to plan a journey when the convoluted process is all done late on the day of arrival (At 6pm on the day of arrival the hotel was asking me for more things). What ever you do, don't book this hotel. Scammers refused to refund me.
Stayed 9 nights in Aug 2021

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, amenities
Didn't send me check-in details but I was given the door code when I called.
Stayed 1 night in Aug 2021

2/10 Terrible

Steve

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not clean, no toilet rolls , period towels left in the bins not clean at all, would not stay again.
Stayed 2 nights in Aug 2021

6/10 Okay

Teresa

Travelled with family
Liked: Room comfort
A nice hotel for the price but comms was awful
The hotel room was nice with good quality bedding and comfy mattresses. The tv was excellent. The room was obviously recently decorated. For a basic hotel it was good However, the booking in system via Hotels.com was extremely cumbersome. We had booked online the day before. It excepted my booking and took my payment with a confirmation email. So far so good. It wasn’t until the following morning when I received an email from the hotel company requesting that I pay a security deposit and email proof of ID 72 hours before arrival- without having accessed to my time machine let alone an internet connection (being already in the car en route) such actions were not possible So stopping at a lay-by when a 4G signal could be found, I then spent 1/2 hour trying to find out how to do this. Eventually, after calling 3 different numbers suggested on their original email ( which I triple checked for references to deposits etc and found nothing useful) I finally spoke to one of their reps who insisted that that it was clearly indicated on the Hotels.com website (NO it wasn’t!). Finally he sent me a link to their deposit payment url and I paid for it from my lay-by in the wilds of Scotland. I was assured that the hotel staff would know to expect me and a door code would be emailed asap. Neither happened and I had to explain everything again to the nice bloke who finally let me in. For a cheap hotel the facilities were pretty good, but communication was awful!
Stayed 1 night in Aug 2021

2/10 Terrible

Anne

Travelled with family
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe
Great. Self service currently via secure key collection box. Rooms have proper locks and outside doors too so very safe.
Stayed 1 night in Aug 2021

6/10 Okay

Ulf

Liked: Cleanliness, room comfort
Ett enkelt hotell
Ett enkelt hotell utan personal och restaurang. Billigt enkelt och helt ok för en natt.
Stayed 1 night in Jul 2024