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JW Marriott Cancun Resort & Spa

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JW Marriott Cancun Resort & Spa

Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
4 restaurants, breakfast served
Premium bedding, minibar, in-room safe, desk

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • Breakfast available
  • Room service
  • Parking included

Explore the area

Map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
  • Ballenas Beach
    7 min walk
  • Aquaworld
    9 min walk
  • Oasis Arena
    18 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Room options

View all photos for Presidential Suite, 1 Double Bed, Non Smoking

Presidential Suite, 1 Double Bed, Non Smoking

Presidential Suite, 1 Double Bed, Non Smoking

  • 274 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking, Balcony

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking, Balcony

  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking

  • 125 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Balcony

  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

  • 73 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, 1 Bedroom, Non Smoking, Oceanfront

Premium bedding, minibar, in-room safe, desk

Grand Suite, 1 Bedroom, Non Smoking, Oceanfront

  • 125 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking (Balcony)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Double Bed, Non Smoking (Balcony)

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Similar properties

Lobby

Marriott Cancun, An All-Inclusive Resort

Pool
All-inclusive
Spa
Kids pool
4.5 out of 5, Wonderful, (1014)
The price is €607
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Marriott Cancun, An All-Inclusive Resort

About this property

JW Marriott Cancun Resort & Spa

Luxury resort on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at JW Marriott Cancun Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.
JW Marriott Cancun Resort & Spa offers 447 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium cable channels and pay movies.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
JW Marriott Cancun Resort & Spa's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Ballenas Beach. You'll find features like free valet parking, plus 3 outdoor pools and 4 restaurants.
  • Free valet parking and self parking
  • Options for a bite to eat or a refreshing drink include 4 restaurants, a coffee shop, a swim-up bar, and a poolside bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and 3 outdoor pools or soak in the spa tub
  • Treat yourself to body treatments, aromatherapy, or Ayurvedic treatments at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes an outdoor tennis court, a 24-hour gym, and a steam room
  • Guests have great things to say about the helpful staff and the pool
  • Just a 4-minute drive from La Isla Shopping Mall and a few minutes from Iberostar Cancun Golf Course
  • Airport shuttle service available for a fee
JW Marriott Cancun Resort & Spa offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar.

A business center and meeting rooms are available. A children's pool, a spa tub, and a 24-hour fitness center are also featured at the luxury JW Marriott Cancun Resort & Spa. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Cancun resort is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 11:30 AM.
JW Marriott Cancun Resort & Spa has 4 restaurants serving breakfast, lunch, and dinner.
Bravio - This restaurant overlooks the pool. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–11:30 AM: USD 40 per person
  • 4 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Bravio

Things to do

  • 24-hour fitness centre
  • 3 outdoor pools
  • Fitness classes
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping centre
  • Shopping
  • A hot tub
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Terrace
  • Vegetable garden

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Lift door width (centimetres): 100
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 80
  • Hand-held shower head
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Step-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 91
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • No plastic coffee stirrers
  • Romance packages available
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Free rollaway beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV channels
  • LED TV
  • Films for purchase
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 5 percent
  • Resort fee: USD 42.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
JW Marriott Cancun Resort & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

JW Marriott Cancun Resort & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 744 out of 1005 reviews" "
Rating 8 - Good. 140 out of 1005 reviews" "
Rating 6 - Okay. 53 out of 1005 reviews" "
Rating 4 - Poor. 29 out of 1005 reviews" "
Rating 2 - Terrible. 39 out of 1005 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carolyn Angele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality is the best
Stayed 7 nights in Sep 2024

10/10 Excellent

Dailyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Jon, The Woodlands

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This is the sixth time we have stayed here, and I have to say it will be the last. We have seen a steady decline in this ‘resort’ to the point where there is little to set it apart from everywhere else. It is definitely no longer ‘5 star’ for sure. They have closed down so many areas…Spanish restaurant and ‘speakeasy’ bar closed, Thai restaurant closed, lunch beach walk restaurant has been closed off and on. Only remaining bar was so busy (with no staff) that we could t order a drink..just left. Last night had to go to neighboring Marriot and use an all inclusive restaurant which are not the same level. Sir, it is ‘off season’ at every request for an explanation…really? Not off season for me, prime season and cost! Maybe they are bleeding cash with their refurb next door and switching to all inclusive. Prefer they do a ‘save the JW’ go fund me than shut down all the facilities for the guests!! Very disappointed.
Stayed 5 nights in Sep 2024

10/10 Excellent

Alejandro

Stayed 7 nights in Aug 2024

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Maria, Commerce City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe and welcoming.
Stayed 2 nights in Jul 2024

10/10 Excellent

Radoslav Mitkov

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. It was our third time staying at the property.
Stayed 3 nights in Sep 2024

10/10 Excellent

Haywood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to personally thank the entire staff at JW Marriott Resort and Spa Cancun. I have stayed at multiple Hotels around the World and thus far I haven't been Impressed to make this Statement that everyone was Amazing from the Hotel staff to grounds keeper and Waiter's, Bells men and Concierge and everyone connected to this property. Even down to going to other restaurants in the area and given even more excellent service because we were guess at JW Marriott Resort and Spa. understanding that excellence must continue. This type of service reenforces why I'm a loyal Marriot Bonvoy member. I have to give a special thanks to Andrea for making my wife's Birthday unforgettable and Amazing contacting the flowers and decorating the room with Birthday signs and strawberries and making it feel like she was the most important person on her birthday while ensuring those memories will never be forgotten. Also appreciating Fabiola's commitment to detail and service making sure I had everything I needed from transportation to things we could do during our stay. JW Marriott Resort and spa got it Right...Every employee and staff should be called out and given a Big Job Well Done and I look forward to returning again very soon. Please share this with upper Management they need to know what EXCEPTIONAL EMPLOYEES THEY HAVE WORKING FOR THEIR COMPANY. BEST REGARDS Haywood Smith.
Stayed 3 nights in Sep 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention of the personnel was superb
Stayed 3 nights in Aug 2024

10/10 Excellent

Raj

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great at this place, hope the food taste was better.
Stayed 4 nights in Aug 2024

4/10 Poor

Danny

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Jorge, Seattle

Stayed 5 nights in Jul 2024

10/10 Excellent

alonso manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is perfectly located in a medium point between city and other places
Stayed 6 nights in Aug 2024

10/10 Excellent

Sabina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property top of the line
Stayed 3 nights in Aug 2024

8/10 Good

Yi

Stayed 7 nights in Aug 2024

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

6/10 Okay

Eric

Liked: Cleanliness, amenities
They were doing major remodeling in the room across the hall and making a lot of noise. I cant imagine why they would put a guest in the room adjacent to that noise. The manager did agree to move my room but it was incredibly aggravating and inconvenient to move. Parts of the hotel may be under construction. the elevators did not work one night. The room furnishings are a bit tired and in need of upgrade for the price of the rooms. Service at the lobby bar was not good, at least for me. Perhaps I didn't pay close enough attention but there were a few add on fees. Just tell me what the room costs and stop with the resort and other fees. The grounds are nice and well maintained but for the money I would not recommend.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and amazing service
Stayed 3 nights in Aug 2024

10/10 Excellent

Antoinette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Now I'm not one to lie so believe me when I tell you this, the staff at this resort was extraordinary!! they were so incredibly nice and took notice to every little detail about our stay. They gave us tips and tricks into how we could enjoy our vacation even more and put an immense amount of effort into every thing they did. Overall, it was an 11/10 experience. I will definitely return!
Stayed 4 nights in Aug 2024

10/10 Excellent

JUAN CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had excellent 5 night stay at the property. Beautiful resort, great service and good dining options as well as amenities.
Stayed 5 nights in Jul 2024

10/10 Excellent

Emely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and amazing customer service! Absolutely loved it will be back again!
Stayed 3 nights in Aug 2024

10/10 Excellent

Ranj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice rooms
Stayed 5 nights in Jul 2024

10/10 Excellent

CECILIA, Long Island City

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

Mona

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nooo
Stayed 4 nights in Jul 2024