Mercure Bristol Grand Hotel

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Dates

March 2025

April 2025

Breakfast, lunch, dinner served; British cuisine

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
Room service
Parking available
24/7 front desk
Breakfast available
Housekeeping

Explore the area

Broad Street, Bristol, England, BS1 2EL

St Nicholas Market
‪1 min walk‬
Bristol Hippodrome Theatre
‪6 min walk‬
Old Vic Theatre
‪6 min walk‬
Bristol Filton Airport (FZO)
‪29 min drive‬

Room options

Family Room, 1 Double Bed with Sofa bed

Sleeps 4
1 Double Bed and 1 Double Sofa Bed

Standard Room, 1 Double Bed

14 sq m
Sleeps 2
1 Double Bed

Standard Twin Room, 2 Single Beds

14 sq m
Sleeps 2
2 Twin Beds

Privilege, Room, 1 Double Bed

15 sq m
Sleeps 2
1 Double Bed

In-room safe, desk, iron/ironing board, free WiFi

Room, 1 Double Bed (Compact)

14 sq m
Sleeps 2
1 Double Bed

Suite, 1 Double Bed

Sleeps 4
1 Double Bed

Similar properties

Free WiFi
Restaurant
Air conditioning
Gym

for 1 room

includes taxes & fees

19 Mar - 20 Mar

About this property

Hotel with a 24-hour front desk, a short walk to Bristol Hippodrome Theatre

A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and concierge services are onsite. Housekeeping is available on request.

Mercure Bristol Grand Hotel offers 182 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Bristol hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Mercure Bristol Grand Hotel's great location. During your stay, you're just a quick walk from Bristol Hippodrome Theatre. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.

Free WiFi
Enjoy British cuisine while dining at Keepers Kitchen & Bar
English breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and luggage storage
Onsite recreation includes bike rentals
Guests have great things to say about the clean accommodations and the helpful staff
Within a 10-minute walk of Bristol Hippodrome Theatre and University of Bristol

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site.

WiFi is free in public spaces. The business-friendly Mercure Bristol Grand Hotel also features concierge services, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

This 4-star Bristol hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Mercure Bristol Grand Hotel has a restaurant serving breakfast, lunch, and dinner.

24-hour room service is available.

Languages

Bulgarian, English, French, German, Italian, Polish, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 17.00 per night)
Wheelchair-accessible parking available

Food and drink

English breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends: GBP 16.50 per person
1 restaurant
1 bar
24-hour room service

Restaurants on site

Keepers Kitchen & Bar

Things to do

Bike rentals

Family friendly

Laundry facilities

Conveniences

Banquet hall
Lift
Front-desk safe
Water dispenser

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Wedding services

Business services

Business centre

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bath
Lift
Grab bar in bath
In-room accessibility
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)

At least 80% of lighting from LEDs
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive recycling policy
Local artist showcase
Local culture and ecosystem education
Locally owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets

Bathroom

Bath or shower
Eco-friendly toiletries
Hairdryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels
Toothbrush and toothpaste (on request)

Entertainment

Flat-screen TV

Food and drink

Coffee/tea maker

Desk
Eco-friendly cleaning products provided
Energy-saving switches
Iron/ironing board
LED light bulbs
Phone
Safe
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 16.50 per person
Self parking fee: GBP 17.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Front desk staff will greet guests on arrival at the property.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Bristol Grand Hotel Opening November 2015

Mercure Grand Hotel Opening November 2015

Mercure Bristol Grand Opening November 2015

Mercure Grand Opening November 2015

Mercure Bristol Grand Hotel Newly Refurbished

Mercure Bristol Grand

The Grand, Bristol Hotel Bristol

Thistle Hotel Bristol

Mercure Bristol Grand Newly Refurbished

Mercure Bristol Hotel Bristol

Mercure Bristol Grand Hotel Hotel

Mercure Bristol Grand Hotel Bristol

Mercure Bristol Grand Hotel Hotel Bristol

Mercure Bristol Grand Hotel Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

8/10 Good

Michael

2 Dec 2024

Stayed 2 nights in Nov 2024

6/10 Okay

W

29 Nov 2024

Liked: Cleanliness

Disliked: Property conditions & facilities

Good location, good bathroom, but access with a vehicle for drop off/pick is horrendous (nothing like the photo provided as the road space in front of the hotel is owned by the Council and wardens pass by every 10 minutes), also floorboards creak like crazy and walls are poorly insulated. You can get better value elsewhere.

Stayed 1 night in Nov 2024

8/10 Good

TIM

29 Nov 2024

Liked: Staff & service

Disliked: Room comfort

Nice location petty about the rooms.

Hotel is in a good location and the bar seemed nice. Room was small, not well furnished and the bed was uncomfortable.

Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Business traveller

28 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

26 Nov 2024

Liked: Cleanliness

Disliked: Property conditions & facilities

Room was tiny compared to my parents room I booked for the same price. Horrid view of a skip on the roof. No heating, there was a tiny electric heater that had been placed in the room that barley did anything, and clicked constantly. Bar downstairs is nice

Stayed 1 night in Nov 2024

10/10 Excellent

Jeremy

Business traveller

25 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room was lovely. Quiet, with good blackout curtains and not too hot - perfect for a good nights sleep.

Stayed 3 nights in Nov 2024

6/10 Okay

Ian

25 Nov 2024

Disliked: Property conditions & facilities

Not as grand as the name suggests

A little disappointed with our stay, the hotel isn't as grand as the name suggests! The room was Ok, but a little tired and no plug by the kettle and tea tray. Breakfast is probably one of the worst we've experienced, poor choice, cold coffee, toaster not switched on and staff just hanging around.

Stayed 1 night in Nov 2024

10/10 Excellent

Macauley

Travelled with partner

22 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing staff. Went above and beyond. Would rate higher than 5* if i could.

Stayed 1 night in Nov 2024

8/10 Good

Ian

Travelled with partner

22 Nov 2024

Liked: Cleanliness

Really disappointed that we didn't have any information regarding the difficulty in locating the hotel by car, once we entered the city. We spoke too several people, who had the same experience. After an hour of trying to get our room warm with the air conditioning, we were told by the receptionist that it wasn't working properly and were given a electric heater also the extractor in the bathroom didn't work. It's a real shame, because the Hotel itself is exceptional

Stayed 2 nights in Nov 2024

6/10 Okay

Arielle, london

Business traveller

21 Nov 2024

Liked: Property conditions & facilities

Disliked: Staff & service

Hotel staff were very unhelpful, no where to be found when trying to check in and very abrupt and unhelpful. Made me feel very un welcome for the minute I walked I the door. had to deal with a party going on in the room next to me all night on a wednesday evening. Wasn't the best but in a great location.

Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Business traveller

21 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I was favourably impressed by the hotel staff. In particular, Ioan, one of the barman (an eclectic mix of East London and Wales) was very friendly and helpful even to the point of recommending a local restaurant, which lived up to his recommendation. The hotel is old and looks like it may need a touch of TLC to its exterior but everything worked well enough such as the lifts and the bathroom fixtures and fittings. Overall my experience was positive and I would stay there again.

Stayed 1 night in Nov 2024

10/10 Excellent

Ian

Travelled with group

21 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

20 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mercure Bristol

Good friendly service, clean, comfy room and great breakfast

Stayed 1 night in Nov 2024

8/10 Good

Andrew

Travelled with group

18 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Nov 2024

8/10 Good

Clare

17 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

Kathryn

17 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Business traveller

13 Nov 2024

Liked: Room comfort

Stayed 1 night in Nov 2024

6/10 Okay

Paul

12 Nov 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

Jason

9 Nov 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Gloria

Travelled with partner

9 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Greatly located, great stay

Stayed 1 night in Sep 2024

10/10 Excellent

Karen

7 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2024

8/10 Good

Rachel

3 Nov 2024

Stayed 1 night in Oct 2024

6/10 Okay

Lisa

2 Nov 2024

Liked: Cleanliness

Disliked: Staff & service, room comfort

Ok for what we needed

We were here for a local wedding, 2 night stay. We asked front desk for more pillows but they never arrived, the room was cleaned late in the day and only 1 set of towels were given, I tried to call internally to front desk at different times over an evening and the next morning but no answer. I also called from my mobile and again no answer. The room was dark with some very bright wall/floor lamps that werent dimmable so thankfully there was a table lamp i could move to the side of the bed and turn it away so it created a softer light. The bed was hard but it would of had been ok for 1 night but 2 nights was a bit uncomfortable. The pillows were very flat which is why i wanted some more to watch tv in bed. The bathroom lighting, shower, extendable mirror and shower gel was really good. The wardrobe space was good and the tea tray and kettle were good. The staff behind the bar were very friendly and the same for reception. Parking was easy although the spaces were very narrow. The hotel feels like it needs money spent on the matresses and pillows and apart from that its a good hotel in a perfect location for what we needed.

Stayed 2 nights in Oct 2024