Dreams Natura Resort & Spa - All Inclusive - Reviews, Photos & Rates

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VIP Access

Choose dates to view prices

Dates

December 2024

January 2025

Outdoor pool, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)

Couples treatment room(s), sauna, hot tub, steam room, body treatments

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Pet-friendly

Pool

Hot tub

All-inclusive

Spa

Explore the area

Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500

Arrecife de Puerto Morelos National Park
1 min walk
Xoximilco
13 min drive
Moon Palace Golf Club
15 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
19 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Ocean View Double

52 sq m
Sea view
Sleeps 4
2 Double Beds

Junior Suite Ocean View King

52 sq m
Sea view
Sleeps 4
1 King Bed

Junior Suite Swim-Out King

52 sq m
Sleeps 3
1 King Bed

Junior Suite Tropical View Double

52 sq m
Sleeps 4
2 Double Beds

Junior Suite Partial Ocean View Double

52 sq m
Partial sea view
Sleeps 4
2 Double Beds

Junior Suite Partial Ocean View King

52 sq m
Partial sea view
Sleeps 4
1 King Bed

Preferred Club Junior Suite Swim-Out King

52 sq m
Sleeps 3
1 King Bed

Preferred Club Junior Suite Swim-Out Double

52 sq m
Sleeps 3
2 Double Beds

Preferred Club Junior Suite Partial Ocean View King

52 sq m
Partial sea view
Sleeps 4
1 King Bed

Junior Suite Swim-Out Double

52 sq m
Sleeps 3
2 Double Beds

Preferred Club Junior Suite Ocean View Double

52 sq m
Ocean view
Sleeps 4
2 Double Beds

Junior Suite King

52 sq m
Sleeps 4
1 King Bed

Preferred Club Junior Suite Ocean View King

52 sq m
Sea view
Sleeps 4
1 King Bed

Junior Suite - Deal of the Day

52 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite Tropical View King

52 sq m
Sleeps 4
1 King Bed

Preferred Club Family Suite Ocean View

99 sq m
Ocean view
Sleeps 6
2 Double Beds and 1 King Bed

Preferred Club Master Suite Ocean View

87 sq m
Ocean view
Sleeps 4
1 King Bed

Preferred Club Master Suite Ocean Front

87 sq m
Sea view
Sleeps 4
1 King Bed

Family Junior Suite Ocean View

99 sq m
Ocean view
Sleeps 6
2 Double Beds and 1 King Bed

Preferred Club Ocean Front Double

52 sq m
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Double

52 sq m
Sleeps 4
2 Double Beds

Similar properties

Pool

Hot tub

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

5 Dec - 6 Dec

Pool

Hot tub

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Dreams Natura Resort & Spa - All Inclusive

Luxury property on the beach, with 2 spa tubs

Catch some rays at the beach or spend the day relaxing at Dreams Natura Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.

Dreams Natura Resort & Spa - All Inclusive offers 553 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down comforters and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and a complimentary water park with a lazy river and waterslides are featured at the property. 2 spa tubs are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams SPA by Pevonia has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Our customers tell us they can't get enough of the pool at Dreams Natura Resort & Spa - All Inclusive. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free WiFi in public areas, free valet parking, and a free manager's reception. Some of the pet-friendly amenities this property offers include food and water bowls and an off-leash area.

Free WiFi
Free valet parking and self parking
Enjoy international cuisine with garden views at World Cafe Buffet, one of the property's 9 restaurants and 7 bars/lounges
Splash around at the free water park with a lazy river or swim in the outdoor pool
Treat yourself to body scrubs, body treatments, or massages at Dreams SPA by Pevonia
Services include a free kid's club, a lifeguard on site, and dry cleaning/laundry
Onsite recreation includes a gym, a steam room, and a sauna
Guests like the room service and bar
Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 15 minutes by car from Moon Palace Golf Club
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls and an off-leash area

Dreams Natura Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Dreams Natura Resort & Spa - All Inclusive offers its guests a full-service spa, a complimentary water park, and 2 spa tubs. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Event space at this property measures 12208 square feet (1134 square meters) and includes a conference center. An outdoor pool, a children's pool, and a health club are also featured at the luxury Dreams Natura Resort & Spa - All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

This 4.5-star Puerto Morelos property is smoke free.

The property hosts a free manager's reception daily.

World Cafe Buffet - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Himitsu (Pan-Asian) - This restaurant specializes in Pan-Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Bluewater Grill - This poolside restaurant specializes in barbecue and serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Bordeaux (French cuisine) - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Oceana - Overlooking the garden, this restaurant specializes in seafood and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open select days.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities

Kids club

Lessons/classes/games

Aerobics

Dancing

Entertainment

Theme parties

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

On-site parking available only on request
Free secured, uncovered self-parking on site
Free secured, uncovered valet parking on site

Food and drink

9 restaurants and 1 coffee shop/cafe
7 bars/lounges, 1 swim-up bar and 1 poolside bar
Free daily reception
Room service available
Coffee/tea in a common area

Restaurants on site

World Cafe Buffet
Himitsu (Pan-Asian)
Bluewater Grill
Bordeaux (French cuisine)
Oceana

Things to do

2 hot tubs
Access to nearby outdoor pool
Fitness classes
Arcade/games room
Billiards/pool table
Children's pool
Fitness centre
Free water park access
Full-service spa
Kayaking
Lifeguards on-site
Outdoor pool
Playground
Sauna
Shopping
Steam room
Wine-tasting room
Yoga classes
Ziplining

Family friendly

Access to nearby outdoor pool
Arcade/games room
Children's games
Children's pool
Children's toys
Free children's club
Free cots/infant beds
Free rollaway/extra beds
Free supervised childcare
Free water park access
In-room childcare (surcharge)
Laundry facilities
Lazy river
Outdoor pool
Playground
Snack bar/deli
Water slide

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Front-desk safe
Gift shop/newsstand
Reception hall

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Computer station
Conference centre (12208 square feet of space)
Meeting rooms - 3

Outdoors

Beachfront location
Garden
Lifeguards on site
Pool cabanas (surcharge)
Pool sunloungers
Pool umbrellas
Terrace

Spa

8 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - sports
Massage - Swedish
Massage - Thai
Massage/treatment rooms
Outdoor treatment areas
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)

At least 80% of lighting from LEDs
Comprehensive recycling policy
Couples dining
No plastic drinking straws
No plastic water bottles
Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan
Down duvet
Free cots/infant beds
Free rollaway beds
Hypo-allergenic bedding
Premium bedding

Bathroom

Free toiletries
Hairdryer
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

40-inch smart TV

Food and drink

Champagne service
Coffee/tea filters (reusable)
Espresso maker
Free bottled water
Free minibar

Energy-saving switches
Free local calls
Guidebooks/recommendations
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
LED light bulbs
Phone
Recycling
Slippers
Turndown service
Water-efficient showers only
Water-efficient toilets only
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 65 per pet, per night, plus a deposit of USD 65 per night
Only dogs are allowed
Maximum 1 (weight limit: 22 lbs per pet)
Pets cannot be left unattended
Food and water bowls and an off-leash area are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet deposit: USD 65 per night
Pet fee: USD 65 per pet, per night
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking and access to the heated pool

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 8:00 AM to 8:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Now Natura Riviera Cancun

Now Natura Riviera Cancun Puerto Morelos

Now Natura Riviera Cancun Hotel Puerto Morelos

Now Natura Riviera Cancun Hotel

Dreams Natura Resort & Spa - All Inclusive Reviews

8.2

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

2/10 Terrible

Jamie

Travelled with partner

22 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

It was terrible. Of the 4 day trip, 3 days were a major problem. Missed excursions, and their idea of "great" is very low in quality and expectations.

Stayed 4 nights in Aug 2024

4/10 Poor

Eva

Travelled with family and small children

22 Aug 2024

Liked: Cleanliness, property conditions & facilities

I didn't like that once you arrived people at the front desk tries to get you to upgrade your room and after that you sit down with someone else that tries to sells something like a time share. After getting off a plane I want to unwind and get ready for my vacation not to discuss anything about spending more money. Also my room had an awful unbearable smell (moldy) that wouldn't go away. It must have been based off the location of my room.

Stayed 3 nights in Aug 2024

10/10 Excellent

Nassir

Travelled with family

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I recommend the dream natura resort for family vacation. Nice and clean as well as welcoming!!

Stayed 5 nights in Aug 2024

10/10 Excellent

Emad

Travelled with family, Travelled with family and small children

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Wonderful Resort. Staff very friendly The kids had wonderful time

Stayed 7 nights in Aug 2024

10/10 Excellent

KARIM

Travelled with family, Travelled with family and small children, Travelled with partner

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice hotel . Great food . Best for family with kids . Very friendly staff

Stayed 7 nights in Aug 2024

6/10 Okay

Erica Lace

Travelled with family, Travelled with family and small children

22 Aug 2024

Disliked: Staff & service, amenities, property conditions & facilities

When we arrived at this property, we waited almost an hour to be checked in. (We were preferred members) We didn’t wait because there were many people waiting to be checked in, we waited so long because we were forgotten about/no one “told” the check in staff we were there to check in. Overall, the hotel was nice but we have stayed at better resorts. Our room had a water leak on the roof and it started falling down through on our second day. The elevator was out of service for 2 days out of our 5 day stay, and we got harassed by the UVC representatives. I just will not be returning here in the future.

Stayed 4 nights in Aug 2024

10/10 Excellent

Timothy, Milwaukee

Travelled with family

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great family vacation. So many activities and amenities onsite made it difficult to explore beyond the resort!

Stayed 3 nights in Aug 2024

10/10 Excellent

Latrenda, Jersey City

21 Aug 2024

Liked: Cleanliness, property conditions & facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

Jacqunetta, Waxahachie

Travelled with family, Travelled with group

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lots of pools, nice property, Lots of Dining options

Stayed 3 nights in Aug 2024

10/10 Excellent

Aida

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great experience.

Stayed 7 nights in Aug 2024

10/10 Excellent

Bejela

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Aug 2024

6/10 Okay

Oluwaseun

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like the security.

Stayed 4 nights in Aug 2024

10/10 Excellent

Mayra, Bristow

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic time at this all inclusive resort!

Stayed 6 nights in Aug 2024

10/10 Excellent

Jenny Patricia Tito

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente servicios

Stayed 3 nights in Aug 2024

10/10 Excellent

Quentari

Travelled with family and small children

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was great

Stayed 6 nights in Aug 2024

8/10 Good

Brandi

Travelled with family and small children, Travelled with partner

17 Aug 2024

Liked: Cleanliness, staff & service

Disliked: Amenities

Food was awful

Stayed 3 nights in Aug 2024

10/10 Excellent

Ayako

Travelled with family and small children

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We traveled with 6 and 9 years old sons and we loved all the pools, waterslides, lazy river, hot tub, and water slider. Staff were very pleasant and helpful, and food was very good overall. We especially enjoyed the seafood restaurant. Illusion show was also awesome! We’d like to thank all the staff for making our family trip so memorable and fun!

Stayed 4 nights in Aug 2024

10/10 Excellent

Nicole, arverne

Travelled with family

16 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The staff was amazing, the food was good, lots of options. Lots of things for small children, special thanks to the kids club!!

Stayed 4 nights in Aug 2024

10/10 Excellent

Melissa

16 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

Victor

Travelled with family

16 Aug 2024

Liked: Amenities

Great family vacation stay!

Stayed 6 nights in Aug 2024

10/10 Excellent

Robert

Travelled with family

16 Aug 2024

Liked: Amenities

Clean, excellent costumer service, everyone very friendly, many options of food services and every night different entertainment options.

Stayed 4 nights in Aug 2024

2/10 Terrible

Keagan

Travelled with family and small children

15 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Very bad all inclusive. Better options nearby.

Stayed 4 nights in Jul 2024

10/10 Excellent

Victor

15 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Aug 2024

8/10 Good

Elem

Travelled with family

13 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Not enough entertainment

Stayed 4 nights in Aug 2024

4/10 Poor

shiela jane

Travelled with partner, Travelled with group

13 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities

The property was surrounded with swamp smells like sewage around it. The food was not good I got sick from consuming it. Entertainment was okay the beach was dirty. It was an experience but I will not be coming back here.

Stayed 5 nights in Aug 2024