Dreams Natura Resort & Spa - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

April 2025

May 2025

4 outdoor pools, open 8:00 AM to 9:00 PM, pool cabanas (surcharge)

Couples treatment room(s), sauna, hot tub, steam room, body treatments

Presidential Suite (Preferred Club) | Beach/ocean view

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pet-friendly
Bar
Hot tub

Explore the area

Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500

Moon Palace Golf Club
‪15 min drive‬
Puerto Morelos Beach
‪22 min drive‬
Petempich Bay
‪22 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪19 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Ocean View Double

52 sq m
Sea view
Sleeps 4
2 Double Beds

Junior Suite Ocean View King

52 sq m
Sea view
Sleeps 4
1 King Bed

Junior Suite Swim-Out King

52 sq m
Sleeps 3
1 King Bed

Junior Suite Tropical View Double

52 sq m
Sleeps 4
2 Double Beds

Junior Suite Partial Ocean View Double

52 sq m
Partial sea view
Sleeps 4
2 Double Beds

Junior Suite Partial Ocean View King

52 sq m
Partial sea view
Sleeps 4
1 King Bed

Preferred Club Junior Suite Swim-Out King

52 sq m
Sleeps 3
1 King Bed

Preferred Club Junior Suite Swim-Out Double

52 sq m
Sleeps 3
2 Double Beds

Preferred Club Junior Suite Partial Ocean View King

52 sq m
Partial sea view
Sleeps 4
1 King Bed

Junior Suite Swim-Out Double

52 sq m
Sleeps 3
2 Double Beds

Preferred Club Junior Suite Ocean View Double

52 sq m
Ocean view
Sleeps 4
2 Double Beds

Junior Suite King

52 sq m
Sleeps 4
1 King Bed

Preferred Club Junior Suite Ocean View King

52 sq m
Sea view
Sleeps 4
1 King Bed

Junior Suite Tropical View King

52 sq m
Sleeps 4
1 King Bed

Preferred Club Family Suite Ocean View

99 sq m
Ocean view
Sleeps 6
2 Double Beds

Preferred Club Master Suite Ocean View

87 sq m
Ocean view
Sleeps 4
1 King Bed

Preferred Club Master Suite Ocean Front

87 sq m
Sea view
Sleeps 4
1 King Bed

Family Junior Suite Ocean View

99 sq m
Ocean view
Sleeps 6
2 Double Beds

Preferred Club Ocean Front Double

52 sq m
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Double

52 sq m
Sleeps 4
2 Double Beds

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About this property

Dreams Natura Resort & Spa - All Inclusive

Luxury property on the beach, with 4 outdoor pools

Catch some rays at the beach or spend the day relaxing at Dreams Natura Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.

Dreams Natura Resort & Spa - All Inclusive offers 553 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down comforters and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A health club and a complimentary water park with a lazy river and waterslides are featured at the property. 4 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Our customers tell us they can't get enough of the pool at Dreams Natura Resort & Spa - All Inclusive. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free WiFi in public areas, free valet parking, and a free manager's reception. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Free valet parking and self parking
Enjoy international cuisine with garden views at World Cafe Buffet, one of the property's 5 restaurants
Splash around at the free water park with a lazy river or swim in the 4 outdoor pools
Indulge with Thai massages, aromatherapy, or facials at the spa
Services include a free kid's club, a lifeguard on site, and dry cleaning/laundry
Onsite recreation includes a gym, a steam room, and a sauna
Guests like the room service and bar
Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 15 minutes by car from Moon Palace Golf Club
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Dreams Natura Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Dreams Natura Resort & Spa - All Inclusive offers its guests a full-service spa, a complimentary water park, 4 outdoor swimming pools, and 2 hot tubs. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the pool bar. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Event space at this property measures 12208 square feet (1134 square meters) and includes a conference center. A children's pool, a health club, and a sauna are also featured at the luxury Dreams Natura Resort & Spa - All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

This 4.5-star Puerto Morelos property is smoke free.

The property hosts a free manager's reception daily.

World Cafe Buffet - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Bluewater Grill - This poolside steakhouse specializes in barbecue and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Bordeaux (French cuisine) - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Oceana - Overlooking the garden, this restaurant specializes in seafood and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open select days.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities

Volleyball

Ziplining

Kids club

Lessons/classes/games

Aerobics

Bartending

Cooking

Dancing

Language

Water fitness

Yoga

Entertainment

Theme parties

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Onsite parking available only on request
Free secured, uncovered self parking on site
Free secured, uncovered valet parking on site

Food and drink

5 restaurants
A poolside bar
A swim-up bar
Coffee and tea in common areas
Couples/private dining
Free daily manager's reception
Snack bar/deli

Restaurants on site

Bluewater Grill
Bordeaux (French cuisine)
Himitsu
Oceana
World Cafe Buffet

Things to do

2 hot tubs
4 outdoor pools
Arcade/game room
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Free water park
Full-service spa
Health club
Kayaking
Lazy river
Outdoor pool (guest access)
Playground
Sauna
Shopping
Steam room
Waterslide
Wine tasting room
Yoga classes
Ziplining

Family friendly

4 outdoor pools
Arcade/game room
Baby toys
Children's games
Children's pool
Children's toys
Free children's club
Free cot
Free rollaway/extra bed
Free supervised activities for children
Free water park access
In-room babysitting
Laundry facilities
Lazy river
Lifeguards on site
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

3 meeting rooms
Computer station
Conference centre (12,208 square foot of space)

Outdoors

On the beach
On the waterfront
Outdoor entertainment area
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Free rollaway/extra bed
Hypo-allergenic bedding
Premium bedding

Bathroom

Free toiletries
Hair dryer
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

40-inch smart TV

Food and drink

24-hour room service
Champagne service
Espresso maker
Free stocked minibar
Meal delivery service

Air conditioning
Ceiling fan
Energy-saving switches in guestrooms
Free local calls
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: USD 65 per pet, per night
Only dogs are allowed
Maximum 1 (weight limit: 22 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 65 per pet, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking and access to the heated pool

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Front desk staff will greet guests on arrival at the property.

We should mention

Pool access available from 8:00 AM to 9:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Now Natura Riviera Cancun

Now Natura Riviera Cancun Puerto Morelos

Now Natura Riviera Cancun Hotel Puerto Morelos

Now Natura Riviera Cancun Hotel

Dreams Natura Resort & Spa - All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Rochelle

11 Jan 2025

Liked: Cleanliness

Stayed 3 nights in Oct 2024

8/10 Good

Cheyanne

10 Jan 2025

Liked: Staff & service

Stayed 5 nights in Jan 2025

8/10 Good

matthew

9 Jan 2025

Stayed 9 nights in Dec 2024

8/10 Good

Jennifer, Visalia

Travelled with family

9 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Definitely enjoyed our stay. Very family friendly. Would return again.

Stayed 3 nights in Jan 2025

8/10 Good

Rana

Travelled with family, Travelled with family and small children

7 Jan 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

The staff were really rude and the resort place in the middle of nowhere , the beach smell nasty Other than that we enjoyed it .

Stayed 2 nights in Jan 2025

8/10 Good

Valerie Jean Dragsten

Travelled with family

7 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Just returned from a 5 night stay over New Years eve. We are a family of 5 with 3 teenagers, 15,18,19 years old. Pros: They had a DJ and fireworks around the pool for New years. There was an option of purchasing a table and bottle service but we didn't opt for that. Plenty of things to do in the evenings. Show every night at 7:30 and then always music of some kind in the lobby and then DJ or something in the sports bar. Clean, newer hotel. Great size. Not too big that you have to hike everywhere but large enough to make it interesting. We never ate at the buffet, we either ordered room service, ordered food by the pool or ate at one of the restaurants. Everything we had was good. I appreciate to having to make reservations for the restaurants. Tip: 6:00 you will be seated right away, after that you get a pager and it's about an hour to 1.5 hour wait. If you want to eat at 7:30 grab a pager at 6:30. Staff was fantastic! Special shout out to Oscar in the preferred club pool area. He was amazing. He kept our drinks full and water cold! He made our trip so relaxing and enjoyable. Another special shout out to Damian in the preferred club pool. Our daughter turned 18 while we were there and he did a huge happy birthday sign in sand, they brought her a cake and champagne glasses for a toast. They really made her feel special. Cons: Need more beach chairs!!! There's hardly any. Also need more tubes for the lazy river.

Stayed 5 nights in Dec 2024

10/10 Excellent

Jatin

7 Jan 2025

Stayed 5 nights in Jan 2025

8/10 Good

Lisa

7 Jan 2025

Liked: Cleanliness, staff & service

Stayed 6 nights in Dec 2024

10/10 Excellent

Abigail Rose

Travelled with family

6 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was so friendly and went out of their way to make sure we had everything we needed. Damian at the preferred pool went above and beyond for our family and Santiago at Desires bar was very friendly and made sure everyone had a good time. Definitely recommend Dreams Natura for a family vacation!!

Stayed 4 nights in Jan 2025

8/10 Good

Patricia Miranda

Travelled with family and small children

3 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really enjoyed our stay at Dreams Natura. The resort is perfect if you’re looking for a nice small cozy place. Beach was good if you have kids who love to play in the sand…not the greatest in terms of swimming as the water is quite murky. If you want blue clear water then stay at a different resort. Food was great…minus Dinner Buffet…not many edible options. But you can get at at any other restaurant for dinner without needing reservations. Be prepared to wait though as most are pretty full. Breakfast and Lunch were a HIT! Waterslides were fun! We loved the lazy river…especially since the water was always so warm!

Stayed 4 nights in Dec 2024

6/10 Okay

Amy

1 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Dec 2024

10/10 Excellent

Carrie

1 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Small but amazing

Stayed 5 nights in Oct 2024

6/10 Okay

Ben

Travelled with family

30 Dec 2024

Everything was ok, not great, not terrible.

Stayed 7 nights in Dec 2024

8/10 Good

Rebecca

Travelled with family

30 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Food could be better.

Stayed 3 nights in Dec 2024

10/10 Excellent

Philippe J

Travelled with family

29 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our family really enjoyed our experience. The property needs more chairs around the pool.

Stayed 8 nights in Dec 2024

10/10 Excellent

Kathryn

29 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Dec 2024

10/10 Excellent

Charlane

Travelled with family

27 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had low expectations after reading recent reviews but boy were they wrong. Our experience was incredible! Yes- the hallways smell like mildew, but that is common in places with high humidity. The rooms do not smell, nor did any other common areas. Yes- the ocean is brown, Mexico is not known for their crystal blue waters. Yes- you must make dinner reservations for certain restaurants. This is no different than any restaurant is USA that’s in high demand. Yes- it can take a while to get poolside drinks. Order 2 at a time or go to the bar. Do not expect to get right into the Asian restaurant or El Patio during dinner rush, plan ahead and put name on waiting list. All the food was delicious. If I didn’t like something, I sat it aside and ordered something different. Yes- they ask you to do a timeshare presentation and yes it ran over their 90 min… but they accepted our no. The ONLY thing I would say is wish I had a different experience with, is the spa. They alluded that my 50 min massage came with waterways, but my daughter couldn’t use them because she wasn’t 16. Only to find out the waterway (which is only a hydro massage chair) was not included unless we did an 80 min massage. I also felt like the prices were extremely steep considering it's just a basic massage. Overall, I was very pleased with the daily activities and many other things the resort had to offer. I would def recommend this resort to others.

Stayed 4 nights in Dec 2024

8/10 Good

Alfred

27 Dec 2024

Liked: Cleanliness

Overall, the experience was good, but compared to other Hyatt resorts in the Hotel Zone, the food quality could be better.

4/10 Poor

Kevin

27 Dec 2024

Stayed 3 nights in Dec 2024

8/10 Good

Page, hartford

Travelled with family, Travelled with family and small children

27 Dec 2024

Liked: Staff & service, amenities, property conditions & facilities

Compact resort with lots of things to do for kids. My kids had a blast and it allowed for them to have increments of freedom being so close in proximity. Hyatt needs to invest into some cosmetic repairs from the natural wear and tear.

Stayed 7 nights in Dec 2024

10/10 Excellent

Tochukwu

Travelled with family

26 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Simply outstanding facilities and the service was top notch.

Stayed 4 nights in Dec 2024

10/10 Excellent

Greg, San Diego

Travelled with family

26 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Incredible property and staff. Best Dreams resort we've stayed at yet! Thanks you!

Stayed 8 nights in Dec 2024

8/10 Good

Soundarya

Travelled with family, Travelled with family and small children

25 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good for family

Stayed 3 nights in Dec 2024

10/10 Excellent

Lydia

25 Dec 2024

Stayed 5 nights in Dec 2024

10/10 Excellent

Emma, Manvel

25 Dec 2024

Stayed 3 nights in Oct 2024

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Dreams Natura Resort & Spa - All Inclusive

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Photo gallery for Dreams Natura Resort & Spa - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double

View all photos for Junior Suite Ocean View King

Junior Suite Ocean View King

View all photos for Junior Suite Swim-Out King

Junior Suite Swim-Out King

View all photos for Junior Suite Tropical View Double

Junior Suite Tropical View Double

View all photos for Junior Suite Partial Ocean View Double

Junior Suite Partial Ocean View Double

View all photos for Junior Suite Partial Ocean View King

Junior Suite Partial Ocean View King

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Preferred Club Junior Suite Swim-Out King

View all photos for Preferred Club Junior Suite Swim-Out Double

Preferred Club Junior Suite Swim-Out Double

View all photos for Preferred Club Junior Suite Partial Ocean View King

Preferred Club Junior Suite Partial Ocean View King

View all photos for Junior Suite Swim-Out Double

Junior Suite Swim-Out Double

View all photos for Preferred Club Junior Suite Ocean View Double

Preferred Club Junior Suite Ocean View Double

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Junior Suite King

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King

View all photos for Junior Suite Tropical View King

Junior Suite Tropical View King

View all photos for Preferred Club Family Suite Ocean View

Preferred Club Family Suite Ocean View

View all photos for Preferred Club Master Suite Ocean View

Preferred Club Master Suite Ocean View

View all photos for Preferred Club Master Suite Ocean Front

Preferred Club Master Suite Ocean Front

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Family Junior Suite Ocean View

View all photos for Preferred Club Ocean Front Double

Preferred Club Ocean Front Double

View all photos for Junior Suite Double

Junior Suite Double

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About this property

Dreams Natura Resort & Spa - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Water activities

Land activities

Lessons/classes/games

Entertainment

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More