Dreams Natura Resort & Spa - All Inclusive - Reviews, Photos & Rates

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VIP Access

Choose dates to view prices

Dates

January 2025

February 2025

4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)

7 bars/lounges, swim-up bar, poolside bar

Couples treatment room(s), sauna, hot tub, steam room, body treatments

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pet-friendly

Bar

Pool

Hot tub

Room service

All-inclusive

Explore the area

Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500

Arrecife de Puerto Morelos National Park
1 min walk
Xoximilco
13 min drive
Moon Palace Golf Club
15 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
19 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Ocean View Double

52 sq m
Sea view
Sleeps 4
2 Double Beds

Junior Suite Ocean View King

52 sq m
Sea view
Sleeps 4
1 King Bed

Junior Suite Swim-Out King

52 sq m
Sleeps 3
1 King Bed

Junior Suite Tropical View Double

52 sq m
Sleeps 4
2 Double Beds

Junior Suite Partial Ocean View Double

52 sq m
Partial sea view
Sleeps 4
2 Double Beds

Junior Suite Partial Ocean View King

52 sq m
Partial sea view
Sleeps 4
1 King Bed

Preferred Club Junior Suite Swim-Out King

52 sq m
Sleeps 3
1 King Bed

Preferred Club Junior Suite Swim-Out Double

52 sq m
Sleeps 3
2 Double Beds

Preferred Club Junior Suite Partial Ocean View King

52 sq m
Partial sea view
Sleeps 4
1 King Bed

Junior Suite Swim-Out Double

52 sq m
Sleeps 3
2 Double Beds

Preferred Club Junior Suite Ocean View Double

52 sq m
Ocean view
Sleeps 4
2 Double Beds

Junior Suite King

52 sq m
Sleeps 4
1 King Bed

Preferred Club Junior Suite Ocean View King

52 sq m
Sea view
Sleeps 4
1 King Bed

Junior Suite - Deal of the Day

52 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite Tropical View King

52 sq m
Sleeps 4
1 King Bed

Preferred Club Family Suite Ocean View

99 sq m
Ocean view
Sleeps 6
2 Double Beds and 1 King Bed

Preferred Club Master Suite Ocean View

87 sq m
Ocean view
Sleeps 4
1 King Bed

Preferred Club Master Suite Ocean Front

87 sq m
Sea view
Sleeps 4
1 King Bed

Family Junior Suite Ocean View

99 sq m
Ocean view
Sleeps 6
2 Double Beds and 1 King Bed

Preferred Club Ocean Front Double

52 sq m
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Double

52 sq m
Sleeps 4
2 Double Beds

Similar properties

Pool

Hot tub

Breakfast included

All-inclusive

for 1 room

includes taxes & fees

14 Jan - 15 Jan

About this property

Dreams Natura Resort & Spa - All Inclusive

Luxury property on the beach, with 4 outdoor pools

Catch some rays at the beach or spend the day relaxing at Dreams Natura Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.

Dreams Natura Resort & Spa - All Inclusive offers 553 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down comforters and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and a complimentary water park with a lazy river and waterslides are featured at the property. 4 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams SPA by Pevonia has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Our customers tell us they can't get enough of the pool at Dreams Natura Resort & Spa - All Inclusive. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free WiFi in public areas, free valet parking, and a free manager's reception. Some of the pet-friendly amenities this property offers include food and water bowls and an off-leash area.

Free WiFi
Free valet parking and self parking
Enjoy international cuisine with garden views at World Cafe Buffet, one of the property's 9 restaurants and 7 bars/lounges
Splash around at the free water park with a lazy river or swim in the 4 outdoor pools
Treat yourself to massages, hydrotherapy, or facials at Dreams SPA by Pevonia
Services include a free kid's club, a lifeguard on site, and dry cleaning/laundry
Onsite recreation includes a gym, a steam room, and a sauna
Guests like the room service and bar
Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls and an off-leash area

Dreams Natura Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Dreams Natura Resort & Spa - All Inclusive offers its guests a full-service spa, a complimentary water park, 4 outdoor swimming pools, and 2 spa tubs. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Event space at this property measures 12208 square feet (1134 square meters) and includes a conference center. A children's pool, a health club, and a sauna are also featured at the luxury Dreams Natura Resort & Spa - All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

This 4.5-star Puerto Morelos property is smoke free.

The property hosts a free manager's reception daily.

World Cafe Buffet - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Himitsu (Pan-Asian) - This restaurant specializes in Pan-Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Bluewater Grill - This poolside restaurant specializes in barbecue and serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Bordeaux (French cuisine) - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Oceana - Overlooking the garden, this restaurant specializes in seafood and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open select days.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities

Kids club

Lessons/classes/games

Aerobics

Dancing

Entertainment

Theme parties

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

On-site parking available only on request
Free secured, uncovered self-parking on site
Free secured, uncovered valet parking on site

Food and drink

9 restaurants and 1 coffee shop/cafe
7 bars/lounges, 1 swim-up bar and 1 poolside bar
Free daily reception
Room service available
Coffee/tea in a common area

Restaurants on site

World Cafe Buffet
Himitsu (Pan-Asian)
Bluewater Grill
Bordeaux (French cuisine)
Oceana

Things to do

4 outdoor pools
2 hot tubs
Access to nearby outdoor pool
Fitness classes
Arcade/games room
Billiards/pool table
Children's pool
Fitness centre
Free water park access
Full-service spa
Kayaking
Lifeguards on-site
Playground
Sauna
Shopping
Steam room
Wine-tasting room
Yoga classes
Ziplining

Family friendly

4 outdoor pools
Access to nearby outdoor pool
Arcade/games room
Children's games
Children's pool
Children's toys
Free children's club
Free cots/infant beds
Free rollaway/extra beds
Free supervised childcare
Free water park access
In-room childcare (surcharge)
Laundry facilities
Lazy river
Playground
Snack bar/deli
Water slide

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Front-desk safe
Gift shop/newsstand
Reception hall

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Computer station
Conference centre (12208 square feet of space)
Meeting rooms - 3

Outdoors

Beachfront location
Garden
Lifeguards on site
Pool cabanas (surcharge)
Pool sunloungers
Pool umbrellas
Terrace

Spa

8 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - sports
Massage - Swedish
Massage - Thai
Massage/treatment rooms
Outdoor treatment areas
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)

At least 80% of lighting from LEDs
Comprehensive recycling policy
Couples dining
No plastic drinking straws
No plastic water bottles
Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan
Down duvet
Free cots/infant beds
Free rollaway beds
Hypo-allergenic bedding
Premium bedding

Bathroom

Free toiletries
Hairdryer
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

40-inch smart TV

Food and drink

Champagne service
Coffee/tea filters (reusable)
Espresso maker
Free bottled water
Free minibar

Energy-saving switches
Free local calls
Guidebooks/recommendations
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
LED light bulbs
Phone
Recycling
Slippers
Turndown service
Water-efficient showers only
Water-efficient toilets only
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 65 per pet, per night, plus a deposit of USD 65 per night
Only dogs are allowed
Maximum 1 (weight limit: 22 lbs per pet)
Pets cannot be left unattended
Food and water bowls and an off-leash area are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet deposit: USD 65 per night
Pet fee: USD 65 per pet, per night
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking and access to the heated pool

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 8:00 AM to 8:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Now Natura Riviera Cancun

Now Natura Riviera Cancun Puerto Morelos

Now Natura Riviera Cancun Hotel Puerto Morelos

Now Natura Riviera Cancun Hotel

Dreams Natura Resort & Spa - All Inclusive Reviews

8.2

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Sierra rose

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group

30 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love everything great vacation for the family and friends

Stayed 5 nights in Sep 2024

10/10 Excellent

Luis

Travelled with family, Travelled with family and small children

27 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort itself is very beautiful. Everything from the lobby to the infinity pool the view was amazing. Especially loved the entertainment crew that got the guest to interact and engage the kids as well especially Eduardo & Eridani . The food was great as well our favorite was the Italian and Hibatchi! We went for my birthday and they always made me feel special. We even left something behind in our room and the hotel went above and beyond to help get our item returned to us. I love that went that extra step for their guest. My kids definitely had a blast in the kids area and on the water slides. It was a great experience.

Stayed 5 nights in Sep 2024

10/10 Excellent

Nahla

Travelled with family

25 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were there for a destination wedding everything went well and had so much fun

Stayed 5 nights in Sep 2024

8/10 Good

Deborah

25 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Aug 2024

10/10 Excellent

Mark S

22 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hip

Stayed 7 nights in Sep 2024

10/10 Excellent

Tamara, Hixson

Travelled with partner

18 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is amazing! Can’t wait to come back

Stayed 4 nights in Sep 2024

8/10 Good

Tushar

Travelled with partner

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was great. The property was really nice. It would have been appreciated if our room was inspected before hand of any issues like room phone did not work due to any issues. Once room was found faulty in the middle of our stay, it would have been great that the manager had little empathy and concern about me and my pregnant wife to offer immediate assistance rather than I have to go to reception multiple times to request assistance for room change. Plus no upgrade or anything was offered to apologize to us and make our stay more pleasant. Spa and other services were great but it would be great to have proper communication to inform that the spa services are with extra charges not included with all inclusive package. Manager at reception during night time need to have more empathy and understanding for guests concern and situation.

Stayed 4 nights in Aug 2024

6/10 Okay

Bianca

Travelled with partner

16 Sept 2024

Liked: Cleanliness, amenities, property conditions & facilities

We just came back after spending 5 nights for our honeymoon. We payed for the preferred club but the reality is we felt it wasn’t worth it. As soon as we got there the concierge took us to the preferred lounge to basically ask us to join a 90 mins breakfast to convince us join their club membership but we declined and every time after that when he sees us he continues trying to convince us join that meeting. The Italian food restaurant was half full and it took them almost an hour to bring our food and totally tasteless by the way, the hibachi was very good show and good food and great waiters, the buffet it was a hit or miss and the breakfast was basically the same every day. It has a small water park and lazy river that we enjoyed a lot. We stayed at some other Dreams Resort in Punta Cana and it was always a great experience so I hope this hotel gets better.

Stayed 5 nights in Sep 2024

2/10 Terrible

Desmond

16 Sept 2024

Stayed 3 nights in Aug 2024

8/10 Good

Priti

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Aug 2024

10/10 Excellent

Steven Ting, Woodhaven

13 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Aug 2024

8/10 Good

Mohammad

Travelled with family and small children

12 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything at this resort was wonderful! The spa and amenities like the kids activities and arcade. Lazy River was closed for 2 of our days but was decent. I couldn’t go on zip line bc apparently I’m too heavy bc of muscle outweighing my fat. The ac seemed to be a shortcoming in most dining halls plus the coco lounge. We did lose power in our floor and they had to move us to a different room, luckily it was our 2nd day and we weren’t fully unpacked but was annoying. The Humidity was high but that’s an area they should work on. Asian restaurant was by far the best. Everything else was mediocre. Drinks were decent for most part. Our cleaning lady was yamlet was so good. Isaiah at the spa was excellent in accommodating us. Pool waters were super perfect every time we went! Those dudes are constantly checking the water quality which I appreciated. Unfortunately my daughter lost her eye glasses at the pool and never came up in the lost and found. What would anyone do with an 8 year olds prescription eyewear!? Like C’mon turn it in!

Stayed 4 nights in Sep 2024

2/10 Terrible

Blake

Travelled with group

12 Sept 2024

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

I would not recommend this resort at all! They only care about the families with children….children run around wild at this resort and they will not even let u get tipsy!!! Drinks are watered down and they don’t even have signature drinks smh…. If u ask for a shot the put ice in them bc they said it’s a family oriented resort!!! What does having a shot have to do with that … I paid for a full ocean view and they put me in a partial view ocean room … when I complained about it the guy simply asked me if I could still see the ocean …wow the nerve …I’m pissed bc I paid an extra cost for the full view and didn’t get it … and while chatting with some friends that were there they had the same complaints and the water was hit or miss bc it was freezing cold

Stayed 5 nights in Sep 2024

8/10 Good

Mir

Travelled with family and small children

11 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was very very clean.

Stayed 3 nights in Sep 2024

2/10 Terrible

Mariyah

10 Sept 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Elsa, Boston

Travelled with family and small children

9 Sept 2024

Liked: Cleanliness, amenities, property conditions & facilities

VERY GOOD SIZE RESORT FOR FAMILIES WITH CHILDRENS

Stayed 4 nights in Sep 2024

8/10 Good

Antonette

Travelled with family

9 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful Property and wonderful staff.

Stayed 4 nights in Sep 2024

10/10 Excellent

Daniel

7 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2024

10/10 Excellent

Lesya

6 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Aug 2024

10/10 Excellent

Sonia

Travelled with family

6 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great service

Stayed 7 nights in Aug 2024

10/10 Excellent

Nancy

Travelled with family, Travelled with partner

6 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Since the minute we walked in the resort every one was so helpful and friendly. Our experience at Dreams Natura Resort was a wonderful experience. The buffets and Restaurants the food & service was amazing, my favorite place to Eat was the Hibachi restaurant. Great place if you are with kids, My kids enjoyed the water slides.

Stayed 4 nights in Aug 2024

8/10 Good

Danny

5 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

Mechell, Pembroke Pines

5 Sept 2024

Stayed 7 nights in Jul 2024

10/10 Excellent

Jennelle

5 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The service was great loved their entertainment not far from airport .

Stayed 4 nights in Aug 2024

10/10 Excellent

Yao

Travelled with family

5 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

You have variety food options here, Asian/seafood/Italian/grill, fresh and warm. The staffs are warm and friendly. I love the view and pools of it, truly family friendly.

Stayed 2 nights in Sep 2024