Mercure Bristol Brigstow Hotel

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Where to?

Dates

February 2025

March 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Room service
24/7 front desk
Breakfast available
Housekeeping
Laundry

Explore the area

5-7 Welsh Back, Queen Quay, Bristol, England, BS1 4SP

St Nicholas Market
‪2 min walk‬
Old Vic Theatre
‪3 min walk‬
Bristol Hippodrome Theatre
‪6 min walk‬
Bristol Filton Airport (FZO)
‪31 min drive‬

Room options

Classic Room, 2 Single Beds

Sleeps 2
2 Twin Beds

Superior Room, 1 Queen Bed

20 sq m
Sleeps 2
1 Queen Bed

Down duvets, in-room safe, desk, blackout curtains

Classic Room, 1 Queen Bed

20 sq m
Sleeps 2
1 Queen Bed

Privilege, Room, 1 Queen Bed

20 sq m
Sleeps 2
1 Queen Bed

Similar properties

Free WiFi
Restaurant
Breakfast available
Housekeeping

for 1 room

includes taxes & fees

9 Mar - 10 Mar

About this property

Riverwalk Bristol hotel in Bristol City Centre with a conference center

This hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference center, coffee/tea in a common area, and 24-hour room service. Change of towels is available on request.

Mercure Bristol Brigstow Hotel offers 116 accommodations with MP3 docking stations and safes. Beds feature down comforters. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 33-inch flat-screen televisions come with satellite channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at Mercure Bristol Brigstow Hotel, you're just a quick walk from Bristol Hippodrome Theatre. Free WiFi in public areas, a restaurant, and a bar are available.

Free WiFi
Enjoy Regional cuisine while dining at Ellipse
Full breakfast served daily for a fee
Services include dry cleaning/laundry, a concierge, and luggage storage
Within a 10-minute walk of Bristol Hippodrome Theatre and Cabot Circus Shopping Centre

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 1324 square feet (123 square meters) and includes a conference center. The business-friendly Mercure Bristol Brigstow Hotel also features multilingual staff, coffee/tea in a common area, and concierge services.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 9:30 AM.

Ellipse - This restaurant specializes in Regional cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Late night fare is available from 24-hour room service.

Languages

Dutch, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

No on-site parking available
Off-site parking for GBP 15 per night; discounts available

Food and drink

Full breakfast available for a fee daily 6:30 AM–9:30 AM: GBP 12 per person
1 restaurant
1 bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

Ellipse

Family friendly

Free cots/infant beds
Laundry facilities
Fridge
Snack bar/deli

Conveniences

Banquet hall
Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Wedding services

Business services

Business centre
Conference centre (1324 square feet of space)
Meeting rooms

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Braille signage
Lift
Wheelchair-accessible lounge
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)

At least 80% of lighting from LEDs
At least 80% of food locally sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive recycling policy
Humane treatment of captive wild animals
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
TV in lobby

Room amenities

Bedroom

Bed sheets
Blackout drapes/curtains
Down duvet
Free cots/infant beds

Bathroom

Deep-soaking bath
Eco-friendly toiletries
Hairdryer
Private bathroom
Separate bath and shower
Towels

Entertainment

33-inch flat-screen TV
MP3 dock
Satellite channels

Food and drink

Coffee/tea maker
Fridge

Connecting rooms available
Desk
Eco-friendly cleaning products provided
Iron/ironing board
LED light bulbs
Safe
Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 12 per person
Nearby parking fee: GBP 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

This hotel caters to LGBTQ+ guests.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Brigstow

Brigstow Bristol

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Mercure Bristol Brigstow Hotel Reviews

8.4

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

8/10 Good

Alexis

9 Aug 2021

Stayed 1 night in Jul 2021

6/10 Okay

John

3 Aug 2021

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Stayed 1 night in Jul 2021

8/10 Good

John

3 Aug 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2021

4/10 Poor

Lindsay

2 Aug 2021

Stayed 1 night in Jul 2021

8/10 Good

Tracey

1 Aug 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner

31 Jul 2021

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Never stay at this hotel, bed was broken, air conditioning broken, didn’t stay in the upgraded room we paid for. No tea or coffe facilities in the room, only one lift work, wasn’t offered anything help discount nothing at all. No cups in your room no kettle nothing. Paid for queen room , had a view of car park. Was a birthday night away. Stayed in room 309. Never ever again.

Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Business traveller

30 Jul 2021

Liked: Staff & service

Great location, but noisy with window open even at 4am. Breakfast very disappointing just about warm. The toast was the hottest item!

Stayed 1 night in Jul 2021

4/10 Poor

Simon

27 Jul 2021

Disliked: Cleanliness, staff & service, property conditions & facilities

average at best

not good value for money, and not great for families

Stayed 1 night in Jul 2021

4/10 Poor

Mark

Travelled with family

25 Jul 2021

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Overall the stay was ok. The location was good (very central for the city centre) and the staff were excellent - very friendly and helpful. The main issue was that during the recent heatwave the air conditioning was non existent so that the room was incredibly warm. This meant that it was virtually impossible to sleep at night (although we had a fan in our room which helped slightly).

Stayed 2 nights in Jul 2021

4/10 Poor

Julia

25 Jul 2021

Stayed 1 night in Jul 2021

6/10 Okay

Neil

25 Jul 2021

Liked: Cleanliness, staff & service

Good but needs some upgrades

Hotel is fine perfect location. The rooms would benefit from air conditioning as this made out sleep uncomfortable. Otherwise easy check in. Room clean and adequate. Parking cost £20 for NCP located behind the hotel as it has no on-site parking. Even with parking ‘validation’ by the hotel it was another £20 for this. I’m sure the hotel could agree for rates better than this.

Stayed 1 night in Jul 2021

4/10 Poor

SUET YAN

25 Jul 2021

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2021

4/10 Poor

Marius

24 Jul 2021

Stayed 1 night in Jul 2021

10/10 Excellent

Chris

21 Jul 2021

Stayed 2 nights in Jul 2021

8/10 Good

DANIEL

20 Jul 2021

Stayed 1 night in Jul 2021

10/10 Excellent

K

19 Jul 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner

19 Jul 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice staff and very nice view from the room

Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner

16 Jul 2021

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Tired and dated property which was badly maintained and cleaned. It fell below the mark for a 4 star hotel and we had a disappointing stay. Reception staff were all very friendly though and it is well located.

Stayed 2 nights in Jul 2021

2/10 Terrible

Joe

13 Jul 2021

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

Huge disappointment and waste of money!

We stayed at Mercure Bristol Brigstow for 1 night and unfortunately it was just awful. On arrival we were greeted by a member of staff who didn't seem very interested in being there. Once we received our key card we headed to the lifts...... When doing my research before booking this hotel I saw comments that the lifts were out of order, these reviews were from over 18 months ago and to my disappointment one of the lifts were still out of order!! The room itself was immaculate! It was clean, spacious and seemed very nice. However, we soon learnt that the air conditioning did not work and the room was boiling! In addition to this, there was a fan in the wardrobe so I assume they know of the issue. When the heat of the room became uncomfortable we decided to head to the hotel bar. On arrival we were greeted by yet another unenthusiastic member of staff who was not wearing a mask or social distancing who showed us to a table and when I asked for a bar menu he simply said 'we don't do bar menu's'. After a hot and sweaty nights sleep it was time for breakfast, which was yet again was disappointing. After checking out I headed to my car, which I parked in the NPC car park behind the hotel (the hotel's recommendation) only to find my car had been broken into and personal belongings stolen. I know this is not the fault of the hotel but when I went back to inform reception they simply said that it is a common occurrence. In conclusion, I would strongly suggest avoiding this hotel!

Stayed 1 night in Jul 2021