No customer service skills , was given a family room when we paid for 2 double rooms, tried to say there had been a leak but weren't willing to prove this as they hadn't got the keys to the rooms ( in our opinion they had already let out the rooms to other people ) said we couldn't complain to them as we booked n paid through hotels.com, which again was aload of crap as clearly they received the payment as they had our reservation and to offer us the family room, in the 1st place! Didn't have breakfast as the kitchen area looked filthy! Totally ignored in the morning, no good morning, no thank u, no we will see u again no nothing...disgusting! Been coming to Blackpool for years and this was our worst experience! The only good thing about the stay was the location of the hotel, would rather give our money to the people on the streets than to pay to stay here again !