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"All is excellent but work of reception desk. Check-in and check-out take ages, long queues. " More
30 Apr 2019 by Guest Experience Manager
Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. This department is improving constantly, we can see it from the result of the surveys that we send to our guests. The wide choice and the quality are very appreciated. We are sorry if in this case our buffet could not fit your needed. The Resort is not recent built despite that our maintenance team strive to maintain the bungalows and the facilities as good as possible. Step by step we are making some improvement in the bungalows to avoid the imperfections that can come up with the unusual climatology of heat and humidity of the Island. Thank you again for your visit and constructive comments, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regards, Marta Gonzato Guest Experience Manager
19 Aug 2018 by Laura Sacchi Royal Level Service Manager
Dear Hennyloo, thank you for taking he time to leave such a great feedback, it is really nice knowing you enjoyed your time spent with us! We are happy that our restaurant could meet all tastes of all family members and that you enjoyed the room we accommodate you in along with all our facilities and entertainment team! Please accept our apologies if the photographer resulted a bit insistent, we all try to involve as much as possible all our guests but we are sorry if this has caused any inconvenience. On the other hand we are extremely happy to know you are thinking of coming back with us and we shall look forward to meet and exceed your expectations soon! With kind regards, Laura Sacchi Guest Experience Manager
All-inclusive room rates at Barceló Fuerteventura Castillo are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Food and beverages
Entertainment
Not included
Some rates at Barceló Fuerteventura Castillo are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of Barceló Fuerteventura Castillo, you'll find a full-service spa, a marina, and 3 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. A children's pool, a fitness centre, and a sauna are also featured at the family-friendly Barceló Fuerteventura Castillo. Self parking is free. This 4-star Antigua hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free parking nearby
Barceló Fuerteventura Castillo offers 380 air-conditioned accommodations with a hairdryer and free toiletries. Rooms open to balconies or patios. Beds feature down duvets. Accommodation at this 4-star hotel has kitchenettes with fridges, microwaves and kitchenware and utensils. Rooms have partially open bathrooms. This Antigua hotel provides complimentary wireless Internet access. 32-inch plasma televisions come with satellite channels. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Restaurante Mafasca – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Restaurante El Ancla – This buffet restaurant overlooks the ocean and specialises in international cuisine. Open daily.
La Dolce Vita – This restaurant specialises in Italian cuisine. Open selected days.
La Perlita – This rooftop bar specialises in Spanish cuisine and is located on the beach. Open daily.
Hanami – This restaurant specialises in Asian cuisine. Open selected days.
An outdoor tennis court and a marina are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.
Guests aged under 16 years old are not allowed in the hot tub.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector and a first aid kit in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
