Alexandre Hotel Troya

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Dates

December 2024

January 2025

3 outdoor pools, pool umbrellas, pool loungers

Panoramic Room, Hot Tub, Beach View (Alexandre)

Club Room, Balcony (Alexandre) | View from room

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

All-inclusive

Room service

Pool

Spa

Parking available

Explore the area

Rafael Puig Lluvina, 2, Playa de las Americas, Adeje, Tenerife, 38670

Troya Beach
1 min walk
Playa de las Américas
2 min walk
Veronicas Strip
3 min walk
Tenerife (TFS-Tenerife South)
18 min drive

Room options

Family Room, 1 Bedroom

40 sq m
Sleeps 4
2 Twin Beds and 2 Large Twin Sofa Beds

Desk, soundproofing, free WiFi, bed sheets

Standard Room (single use)

27 sq m
Partial sea view
Sleeps 1
2 Twin Beds

Panoramic Room, Hot Tub, Beach View (Alexandre)

57 sq m
Beach view
Sleeps 2
2 Twin Beds

Club Room, Balcony (Alexandre)

27 sq m
Sea view
Sleeps 3
2 Twin Beds

Standard Double or Twin Room

27 sq m
Partial sea view
Sleeps 3
2 Twin Beds OR 1 Double Bed

Junior Room, Balcony, Sea View

37 sq m
Sea view
Sleeps 4
1 Queen Bed

Family Room

40 sq m
Sleeps 4
4 Twin Beds

Similar properties

Pool

All-inclusive

Spa

Pet-friendly

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Elegant beach resort and 3 outdoor swimming pools

Catch some rays at the nearby beach or spend the day relaxing at Alexandre Hotel Troya's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.

Alexandre Hotel Troya offers 354 air-conditioned accommodations with hair dryers and complimentary toiletries. Rooms open to balconies. 32-inch LED televisions come with satellite channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

Guests under 16 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Natural Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Our customers tell us they can't get enough of the helpful staff at Alexandre Hotel Troya. During your stay, you're just a quick walk from Playa de las Américas. Enjoy features like free WiFi in public areas, plus 3 outdoor pools and 2 restaurants.

Free WiFi
Enjoy international cuisine with pool views at Restaurant La Palapa, one of the property's 2 restaurants
Self parking available for a fee
Take a swim in the 3 outdoor pools
Treat yourself to aromatherapy, body treatments, or massages at Natural Spa
Services include a free kid's club, dry cleaning/laundry, and a concierge
Onsite recreation includes a gym, a steam room, and a sauna
Steps from Playa de las Américas and a 3-minute drive from Siam Park

Some rates at Alexandre Hotel Troya are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Alexandre Hotel Troya offers its guests a full-service spa, 3 outdoor swimming pools, a sauna, and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Event space at this resort measures 1119 square feet (104 square meters) and includes a conference center. A children's pool, spa services, and a library are also featured at the family-friendly Alexandre Hotel Troya. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Adeje resort is smoke free.

Restaurant La Palapa - This poolside restaurant specializes in international cuisine and serves lunch only. Guests can enjoy drinks at the bar.

Restaurant Arena - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Bar Salón - Onsite piano bar. Open select days.

Bar La Palapa - Onsite rooftop bar. Open daily.

Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Alexandre Hotel Troya are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (EUR 10 per day)
Limited on-site parking

Food and drink

2 restaurants
1 poolside bar and 1 bar
Room service available

Restaurants on site

Restaurant La Palapa
Restaurant Arena
Bar Salón
Bar La Palapa

Things to do

3 outdoor pools
Fitness classes
Bike rentals
Bike parking
Children's pool
Fitness centre
Full-service spa
Playground
Sauna
Shopping centre
Shopping
Steam room

Family friendly

3 outdoor pools
Children's pool
Free children's club
Laundry facilities
Playground
Snack bar/deli
Soundproofed rooms

Conveniences

ATM/banking services
Lift
Front-desk safe
Gift shop/newsstand
Library
Reception hall
Vending machine
Water dispenser

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Business services

Conference centre (1119 square feet of space)
A meeting room

Outdoors

Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

3 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Detox wraps
Facials
Hot springs/mineral springs
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage - Swedish
Massage - Thai
Massage/treatment rooms
Reflexology
Sauna
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible path to lift
Wheelchair-accessible (may have limits)

At least 80% of lighting from LEDs
Comprehensive recycling policy
Double-glazed windows
Local artist showcase
Local culture and ecosystem education
Locally owned and organised tours and activities
Smoke-free property
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets

Bathroom

Eco-friendly toiletries
Hairdryer
Private bathroom
Shower
Towels

Entertainment

32-inch LED TV
Satellite channels

Bulk dispenser for toiletries
Desk
Energy-saving switches
LED light bulbs
Phone
Safe (surcharge)
Soundproofing
Water-efficient showers only
Water-efficient toilets only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Self parking fee: EUR 10 per day
In-room safe fee: EUR 2.50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses solar energy

Safety features at this property include a fire extinguisher, a security system, and outdoor lighting

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

Conference rooms (surcharge) may be available on request; advance booking is required.

We should mention

Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Troya

Hotel Troya Arona

Troya Arona

Hotel Troya

Alexandre Hotel Troya Reviews

7.8

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

8/10 Good

Vladimir

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We are delighted with our stay at this hotel. Everything was great (cleanliness, friendly staff, modern renovation of rooms, delicious food, proximity to the ocean, etc.), except for the nights. The music from the street died down only at 4 am and all this time we could not sleep normally.

Stayed 6 nights in Aug 2024

6/10 Okay

Thomas

Travelled with family

12 Aug 2024

Liked: Cleanliness, property conditions & facilities

The hotel is very close to the night club strip which is very loud every night. Also, it is next to a drain canal to the ocean that smells. I also was displeased with having to pay extra for the safe key, to leave deposits for pool towels, and the buffet was average food. The cantina food was better but closed at 6:00 so if you miss it then you have to go out or eat at the buffet. We went out most dinners.

Stayed 9 nights in Jul 2024

10/10 Excellent

Tracy

3 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Jul 2024

10/10 Excellent

Luka

29 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Apr 2024

10/10 Excellent

Andrew

25 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jul 2024

6/10 Okay

Rachida

9 Jul 2024

Liked: Property conditions & facilities

Stayed 7 nights in Jul 2024

8/10 Good

Julie

9 Jun 2024

Stayed 7 nights in Apr 2024

8/10 Good

Jasmine

Travelled with group

28 Mar 2024

Liked: Cleanliness, amenities, property conditions & facilities

This is a noisy area, including aqua aerobics around the pool every day and music in the front and back of the hotel. So if you want to be in that sort of area, it's great. Room was soundproof but there was no air conditioning. We were led to believe access to the spa was included but it was an extra 17 euros per entry. Hotel was clean, breakfast was good and beds were very comfortable. Bathroom was great and generally we had a good time.

Stayed 7 nights in Mar 2024

6/10 Okay

Francesca

Travelled with partner

11 Mar 2024

Liked: Staff & service

Disliked: Amenities

The hotel is located in a busy location, surrounded by plenty of bars (if you like music and going out to bars, this is a perfect location for you). There are also quite a few dining options around, however we often went to Los Christianos for dinner (only 15 minutes away by car, great location with plenty of restaurants options). Also, ideal for being just in front of the beach, so if you just want to chill, you don't have to travel at all, just cross the road and enjoy the sunshine and the beach. Nice hotel, with great a view (unless your room overlooks the bins collection side and the hotel next door, then you'll end up having difficulty sleeping because of the caos during the evening/night and the rubbish collection noise, especially the glass collection, not ideal having to wake up early every morning because of this). The staff is very nice and friendly. Great outdoor swimming pool, with plenty of space and sunbeds. The bar area is quite nice as well. In terms of cleanliness, could definitely improve; don't expect any special amenities in the room/toilet. Also, I found the pillows very uncomfortable, however, this might just be a personal preference. Overall I'm pleased with the stay, it's a good option, however it's just an average hotel.

Stayed 7 nights in Mar 2024

8/10 Good

Barbara Ann

Travelled with partner

21 Feb 2024

Extremely comfortable. Ideally positioned for daytime activities. Only negative is that from 2100 - 0040 the noise volume from properties in the near neighbourhood is massively excessive. Ear plugs were a necessity.

Stayed 14 nights in Feb 2024

6/10 Okay

Laura

14 Jan 2024

Liked: Property conditions & facilities, room comfort

Very central hotel for las America's. The bar and restaurant have no ambience as so many bright lights make it canteen like. My whole group got food poisoning and we only ate at hotel. Staff are nice but so clearly over worked. Cocktails are awful on all inclusive.

Stayed 8 nights in Jan 2024

8/10 Good

Donna

Travelled with group

31 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel, great facilities and great location. My only criticism would be that the lunch and dinner options are quite limited (as a non meat eater) and very repetitive. Breakfast was lovely! I would suggest a wristband gor all inclusive guests rather than the card sustem they currently use. Overall great though and a i would return.

Stayed 5 nights in Oct 2023

10/10 Excellent

Muhammed

Travelled with group

15 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In love!

I love the hotel the staff are absolutely amazing perfect location everyone is friendly it has everything you need! I can’t wait to stay again!

Stayed 5 nights in Sep 2023

10/10 Excellent

Viktoriya

5 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing

Stayed 8 nights in Jun 2023

8/10 Good

Harish Rugnath

Travelled with partner

10 May 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Near sea side, Plenty of Shopping and Restaurants.

Stayed 7 nights in Apr 2023

8/10 Good

George

30 Apr 2023

Stayed 5 nights in Apr 2023

8/10 Good

Linda

Travelled with partner

29 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had read quite a few bad reports on this hotel but I can say I am glad I didn't listen to all of them. Yes, it is very noisy in the area at night but we stayed in one of their Club Rooms on the 5th floor and we hardly noticed any late night noise. The quiet sun terrace is a lovely place to chill out and the food was very good - apart from the chips being cold sometimes! We found the staff to be very friendly and helpful.

Stayed 7 nights in Apr 2023

8/10 Good

Eunice

Travelled with family

25 Apr 2023

Liked: Cleanliness, property conditions & facilities

Disliked: Room comfort

Would stay again

Was a beautiful hotel, would stay again. Great location, and plenty of loungers. Only downfall would be some bar staff (Melissa) was very rude and obnoxious. Really spoils it for the others.

Stayed 5 nights in Apr 2023

6/10 Okay

Damian

20 Apr 2023

Liked: Cleanliness

Disliked: Staff & service, amenities

Stayed 5 nights in Apr 2023

10/10 Excellent

Dovile

Travelled with group

28 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Mar 2023

4/10 Poor

Rune

22 Mar 2023

Stayed 7 nights in Mar 2023

10/10 Excellent

Jackie

Travelled with partner

20 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely hotel, lovely staff, very clean. Food catered more for Europeans but always found something to eat. Would definitely visit again. Great location

Stayed 7 nights in Mar 2023