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The Black Swan - The Inn Collection Group

4-star property
Market Place, York, England (01) 562 1066
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3.7 out of 5
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"Very welcoming, dog friendly, great menu and cooking, artists for sale on the walls, comfortable, good parking: old favourite! Excellent value - Rat ... " More

By a verified traveller on Mon 29 Apr 2019

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Classic Double or Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Feature Double or Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Cosy Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room with Bunks

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Double or Twin with Sofa Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double or Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Black Swan - The Inn Collection Group. During your stay, you're just a quick walk from North York Moors National Park. Features include free breakfast, free WiFi in public areas and free self-parking.

  • Free full breakfast offered
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include multilingual staff and coffee/tea in a common area
  • Steps from North York Moors National Park and Helmsley Arts Centre
  • Pets welcome for a fee (restrictions apply)

The Black Swan - The Inn Collection Group ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Black Swan - The Inn Collection Group

Everyone (2) Family (1)
4 out of 5
Very welcoming, dog friendly, great menu and cooking, artists for sale on the walls, comfortable, good parking: old favourite! Excellent value - Rather tired, dowdy decor, school passages, yucky bowl of dirty glass beans on dinner table (!)

Posted by on 29 Apr 2019

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3 out of 5

Over priced, needs investment.

Good ... check-in, breakfast, location. Bad ... room standard, cost of bar drinks, cost.

Posted by , from Lancs on 3 Oct 2017

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4 out of 5

Nice hotel in pleasant market town

Pros: The location, the pleasant staff who were always happy to assist with information. The fire in the lounge on wet days . Pleasant dining room .
Cons: Parking is up a lane. Infront of hotel not always available even with a blue badge. No lift , steep stairs.
Location: Helmsley good centre for attractions including Whitby and the Moors. Craft centres, glass and pottery studios . Captain Cook Museum is superb
Pleasant stay, the hotel has a good feel and the staff very friendly and helpful. Really Yorkshire ! The lounge and Bar are comfortable rooms to relax in .

Posted by , from Midlands on 4 Jul 2017

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About the The Black Swan - The Inn Collection Group

Location Market Place, York, England YO62 5BJ

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. Public spaces have free WiFi. The business-friendly The Black Swan - The Inn Collection Group also features multilingual staff, a garden, and coffee/tea in common area. Free self parking is available. This 4-star York hotel is smoke free.

  • 45 guestrooms or units
  • Full breakfast (free)
  • Coffee in lobby
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Black Swan - The Inn Collection Group offers 45 accommodations with coffee/tea makers and a hairdryer. Digital televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries. This York hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Television
  • Digital channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Heating
  • Ensuite bathroom

Food & Drink

Guests are served a free full breakfast.

The Black Swan - The Inn Collection Group has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:30 AM - 11:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours.

The front desk at this property is open daily from 7:30 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 15 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards and cash

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Eurocard and cash. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7:30 AM
  • Front desk closes daily at 11:00 PM
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Mobile key entry is not available
  • Debit cards not accepted
  • Staffed front desk
  • Contactless check-in is not available
  • No cots (infant beds) available
  • No lifts
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: GBP 25 (subject to availability)
  • Late check-out fee: GBP 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Black Swan Hotel York
  • Black Swan Hotel
  • The Black Swan Hotel
  • The Black Swan at Helmsley
  • The Black Swan - The Inn Collection Group York
  • The Black Swan - The Inn Collection Group Hotel
  • The Black Swan - The Inn Collection Group Hotel York

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.