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DoubleTree by Hilton Hotel and Spa Chester

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Hotel and Spa Chester

Indoor pool
Front of property
Couples treatment room(s), Turkish bath/hammam, body treatments
Couples treatment room(s), Turkish bath/hammam, body treatments
Room, 1 King Bed, Accessible

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast available
  • Gym
  • Spa
  • Restaurant
  • Parking included
  • Bar
    Bar

Explore the area

Map
Warrington Road, Hoole Village, Chester, England, CH2 3PD
  • University of Chester
    5 min drive
  • Grosvenor Park
    5 min drive
  • Eastgate Clock
    5 min drive
  • Chester (CEG-Hawarden)
    23 min drive

Room options

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed

Presidential Room, 1 King Bed

  • 3 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed (Deluxe)

Minibar, in-room safe, desk, blackout curtains

Family Room, 1 King Bed (Deluxe)

  • 2 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 2 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, blackout curtains

Twin Room

  • 1.1 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Family)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed (Family)

  • 2 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed

  • 1.1 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, blackout curtains

Twin Room

  • 1.1 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed

  • 2 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
The Mill Hotel & Spa
Pool
Breakfast included
Spa
Free WiFi
4.4 out of 5, Excellent, (1686)
The price is €182
for 1 night
includes taxes & fees
5 Dec - 6 Dec
The Mill Hotel & Spa

About this property

DoubleTree by Hilton Hotel and Spa Chester

Eco-certified hotel with a full-service spa and a health club
Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, massage/treatment rooms, and 24-hour room service.
DoubleTree by Hilton Hotel and Spa Chester offers 219 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Chester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at DoubleTree by Hilton Hotel and Spa Chester. During your stay, you'll be within walking distance of Skate Academy. Free WiFi in public areas, free self parking, and a full-service spa are available.
  • Free WiFi and wired Internet
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Treat yourself to body treatments, body wraps, or deep-tissue massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Chester Zoo and 5 minutes from Chester Cathedral
DoubleTree by Hilton Hotel and Spa Chester offers its guests a full-service spa and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 2777 square feet (258 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the eco-certified DoubleTree by Hilton Hotel and Spa Chester. Self parking is free.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy English breakfast daily from 6:30 AM to 10 AM.
DoubleTree by Hilton Hotel and Spa Chester has a restaurant on site.
Garden Room and Terrace - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • English breakfast available for a fee daily 6:30 AM–10 AM: GBP 17.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Garden Room and Terrace

Things to do

  • Fitness centre
  • Full-service spa

Family friendly

  • Laundry facilities
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (2777 square feet)
  • Meeting rooms - 7

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Lift door width (centimetres): 87
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 13 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 114
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 17.95 per person
  • Spa fee: GBP 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve sofa beds
This property accepts credit cards, debit cards, and cash
This property uses wind and solar energy
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests must book an appointment (fee charged per single visit) in advance to use the fitness facility and/or spa.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester Doubletree
Chester Doubletree Hilton
Chester Hilton
Chester Hilton Doubletree
Doubletree Chester
Doubletree Chester Hilton
Doubletree Hilton Chester
Doubletree Hilton Hotel Chester
Hilton Chester
Hilton Chester Doubletree
Chester Hilton International
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Doubletree By Hilton Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel
DoubleTree by Hilton Hotel and Spa Chester Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel Chester

DoubleTree by Hilton Hotel and Spa Chester Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 530 out of 1001 reviews" "
Rating 8 - Good. 269 out of 1001 reviews" "
Rating 6 - Okay. 103 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Noel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
We had a lovely stay, hotel is very clean, smells amazing, great, decor and room, well staffed, friendly staff. The food was great and the garden terrace a lovely place to sit and have a few drinks. Nice welcome touch with the warm chocolate cookie and Prosecco. Only negative was after I booked I got an email saying the spa is £20 per person to use which is unfair if you are a hotel resident, we didn’t use it.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Needed to Pay for Upgraded Room
I booked a two day stay at this hotel as a Suprise for my wifes birthday. I am a little disabled so i always book a room with a walk in shower. The pictures of the room on hotel.com showed my room to have a walk in shower with various complementary toiletries. When we checked in & arrived in our room we were both very disappointed the room was nothing like the room that i had seen when i booked it there was no walk in shower or complementary toiletries as shown in the pictures when i booked the room. The room had 1 small window in the corner of the room. We expressed at reception that i had booked a room with walk in shower but we were advised that we would need to pay for an upgrade room for walk in shower. I am disabled so i had to pay for a room upgrade. The lady on reception did allow us to have a one morning complementary breakfast & apologised for incorrect pictures being shown on hotel.com. The room that we ended up in was very nice but i had to pay for it. The hotel in general is also very nice and we may stay here again in the future.
Stayed 2 nights in Aug 2024

6/10 Okay

Robert

Stayed 1 night in Aug 2024

4/10 Poor

David

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Felt like paying a premium price and didn't experience much to enjoy. My friends had stayed before but I don't think will come back again. We booked a spa package for before we could get check in which was straightforward. After we got changed and went to the pools, there were no seats for us. Despite signs saying towels couldn't be left on beds and that they would be cleared regularly, we never saw this happening. My spa treatment was also disappointing. I had a neck and back massage booked. It was down as a 25 minute appointment but it was less than 20 minutes in total, I checked. The facilities in the spa were alright, nothing special, just felt overcrowded. Check in to the hotel was good and the staff at reception were nice. Pretty much all of the staff we interacted with were good. The room we stayed in was a classic twin room. The room itself was everything we needed for our stay except the bed itself was so uncomfortable. Everyone in our group commented on how bad it was. We joked that we should have brought our own pillows because of how thin they were. We used the restaurant on one of the nights and found it to be good. Everyone in our group enjoyed their meals. Again, the staff here were attentive and service was good. Breakfast was decent if not a bit chaotic. We were shown to our table and went up to the breakfast buffet. Within a couple of minutes of returning, we found our table had been given to another family by the staff. Buffet has a good variety.
Stayed 2 nights in Aug 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel good parking.
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

craig

Stayed 4 nights in Aug 2024

2/10 Terrible

Raymond

You told them I hadnt paid so had to pay at the hotel and you have taken the money
Stayed 1 night in Aug 2024

2/10 Terrible

John

Disliked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Perry

Stayed 1 night in Aug 2024

10/10 Excellent

Nicola

Stayed 1 night in Jul 2024

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Made to feel very welcome
Stayed 4 nights in Jul 2024

4/10 Poor

GORDON

Business traveller, Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Extra charges for everything
Stayed 3 nights in Jul 2024

10/10 Excellent

Kristine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel
Great hotel in ideal location, good parking. Spotlessly clean all through with big comfortable rooms. Good quality reasonably priced food and drinks
Stayed 1 night in Aug 2024

8/10 Good

M

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Lisa

Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Stayed 1 night in Jul 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay.
Stayed 1 night in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check was excellent friendly and professional guy was really smart not had this in a long time . Bed was heaven room a little small air con hardly worked that’s the only gripe stay was perfect otherwise . Impressive reception area . Didn’t use the pool as a little expensive I’m sure it’s wonderful .
Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Business traveller
Clean.efficient.comfortable and quiet
Stayed 2 nights in Jul 2024