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Haven Hotel

4.0 star property

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Photo gallery for Haven Hotel

Terrace/patio
Indoor pool, seasonal outdoor pool, pool loungers
On the beach
Double Room, Sea View | View from room
Double Room, Balcony, Harbour View | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • 24/7 front desk
  • Parking available
  • Housekeeping

Explore the area

Map
161 Banks Road, Poole, England, BH13 7QL
  • Sandbanks Ferry Terminal
    ‪2 min walk‬
  • Sandbanks Beach
    ‪4 min walk‬
  • Shell Bay Beach
    ‪11 min walk‬
  • Bournemouth (BOH-Bournemouth Intl.)
    ‪26 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

  • 19 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Sea View

Double Room, Sea View

Double Room, Sea View

  • 21 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double Room

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room, Courtyard View

Economy Double Room, Courtyard View

Economy Double Room, Courtyard View

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, Harbour View

Double Room, Balcony, Harbour View

Double Room, Balcony, Harbour View

  • 23 sq m
  • Harbor view
  • Sleeps 2
  • 1 Double Bed OR 1 Twin Bed

View all photos for Double Room, Balcony, Sea View

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double Room, Balcony, Sea View

  • 29 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Holiday Inn Express Poole by IHG

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very good, (1002)
The price is €84
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Holiday Inn Express Poole by IHG

About this property

Haven Hotel

Hotel on the beach, with indoor pool
An indoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, a sauna, self parking, and a seasonal outdoor pool are onsite.
Haven Hotel offers 84 accommodations with coffee/tea makers and hair dryers. LCD televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Poole hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Haven Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Sandbanks Ferry Terminal. You'll find features like free breakfast and free WiFi in public areas, plus an indoor pool.
  • Free full breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at The Point Restaurant, a fine-dining restaurant with ocean views
  • Self parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Amenities include a car charging station, an elevator, and a terrace
  • Onsite recreation includes a steam room and a sauna
  • Guests have great things to say about the helpful staff and the location
  • 11 minutes by car from Poole Harbour and 11 minutes from Bournemouth International Centre
Haven Hotel offers its guests a seasonal outdoor pool, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Haven Hotel also features a terrace and an elevator. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Poole hotel is smoke free.

Guests are served free full breakfast daily from 7:00 AM to 10:00 AM.
The Point Restaurant - Overlooking the ocean, this fine-dining restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Pavilion Bar - Overlooking the ocean, this bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Languages

English, French, Polish, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 10.00 per night)
  • Limited on-site parking
  • Electric car charging station on site

Food and drink

  • Free full breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 1 bar

Restaurants on site

  • The Point Restaurant
  • Pavilion Bar

Things to do

  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping

Outdoors

  • Beachfront location
  • Pool sunloungers
  • Terrace

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Digital channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: GBP 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:30 AM to 5:30 PM.

Property is also known as

Haven Hotel
Haven Hotel Poole
Haven Poole
Haven Hotel Hotel
Haven Hotel Poole
Haven Hotel Hotel Poole

Haven Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 336 out of 962 reviews
Rating 8 - Good. 378 out of 962 reviews
Rating 6 - Okay. 144 out of 962 reviews
Rating 4 - Poor. 68 out of 962 reviews
Rating 2 - Terrible. 36 out of 962 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

P A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great
Always love a stay at the haven - it’s an old building but immaculately clean. Service is always top notch and with a smile. Thanks again
Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

All perfect we had enjoyable stay.
Stayed 3 nights in Oct 2024

8/10 Good

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for exploring!
Stayed 2 nights in Oct 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Haven Hotel
The location is the reason we stayed here. Right next to the beach where we could just chill. Room was comfortable and as expected. The building is dated The evening bar staff were distracted by their mobile phones & their service was appalling. Training needs to be given to make the customer experience better. We did eat an evening meal there-won’t so it again, food wasn’t great, too slow to receive the food (olives and bread took over 20mins to arrive). Charged us a 10% service charge which we weren’t aware of until after we’d paid….as service was poor I asked for it to be refunded. Breakfast staff were friendly very helpful and seemed to be happy to be there.
Stayed 1 night in Oct 2024

6/10 Okay

Keith

Stayed 2 nights in Sep 2024

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly beautiful, best spot in Poole.
The best part of Poole, stunning surroundings, beautiful hotel, only slight problem was the bed was too hard, for me personally, but all the rest was great.
Stayed 3 nights in Oct 2024

8/10 Good

Angela

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

ANTONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

4/10 Poor

SYLVIE

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very old outdated property View of ferry, which was very close Staff not very friendly or helpful Had to go down to bat to get wine glasses for the room( gave us 2 different glasses)
Stayed 1 night in Sep 2024

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service
Shame it is not made clear that one part of the hotel does not have access by lift. Very inconvenient and difficult for elderly residents.
Stayed 2 nights in Sep 2024

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little mid-week break
Just a few days away, lovely hotel on a fantastic location. Room was really nice and spacious, the only thing that let it down was the water pressure (or lack of) so having showers was pretty useless. Made use of the pools etc which were heated so even when the weather was not great, managed to get some swim time in. Would definitely go back.
Stayed 4 nights in Sep 2024

8/10 Good

Carole

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable, hotel breakfasts good, hotel dinner choices poor, harbour heights Chinese meal excellent.
Stayed 4 nights in Sep 2024

4/10 Poor

Caroline

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Will not be returning to this hotel very tired. Bath not working poor pressure and luke warm after 30 mins running and just 10cm deep gave up. Staff could not fix but no other room offered. No flannels. Service at dinner soo slow and waitress chewing gum!!! Waited over an hour for starter and drinks! Customers next to us waited over 30 mins for ice cream! And still not served so gave up! Outdoor pool very clearly states no diving or jumping in but family including the adults dive bombing in hence no one else able to use pool. Reported to staff member but nothing done about it! Good point is it’s on a lovely Sandy beach
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Liked: Staff & service
3nights Stay
Loved the leisure centre, breakfast was okay nothing stands out. Hotel is outdated but well maintained. Rooms could do a bit more storage, we had to keep some of our clothes in the luggage. Close to bus stand going to Bournemouth and beach. Staff friendly and helpful.
Stayed 3 nights in Sep 2024

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location friendly staff V bad WIFI, v bad shower no pressure . Breakfast good Dinner v average
Stayed 2 nights in Sep 2024

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, food and staff were lovely a very chilled stay in a lovely location
Stayed 1 night in Aug 2024

8/10 Good

Darren

Travelled with family
Fantastic location and very relaxing
Stayed 2 nights in Aug 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed just one night but staff were very helpful and was lovely and clean
Stayed 1 night in Aug 2024

6/10 Okay

David

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Dated property and furniture. Drab. Good location however for chain ferry. Quiet safe location
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Mark

Business traveller
Mark Christy
The Haven hotel was a bit dated there was plenty of parking the staff were brilliant the swimming pool was very clean.The breakfast was excellent all together was a great experience.
Stayed 7 nights in Aug 2024

6/10 Okay

William

Disliked: Cleanliness
great location, but our feeling is its an old tired hotel, we had basic room but was musty smelling and found dirty i had a dirty pillow cases, so had to sleep with one pillow, It was a very hot night, but window only open slightly, so no air, we did find a fan in cupboard, which helped. The beds are not very comfortable. Breakfast is self service, nothing to write home about, but adequate and you can eat outside with great views. Not great value for the money! but hopefully the better sea view rooms are better & cleaner.
Stayed 1 night in Aug 2024