We were sent there due to a flight cancellation and initially the Manager was helpful, given the chaotic circumstance. The food on offer was awful, just about edible. We had to stay a second night because the flight was booked two days later. Nothing was said until we were told to check out or pay for an extra night. The Manager told us to book via an agent because it was cheaper (not so) and then produced an invoice at checkout for £35 less than I paid. When I started to query this he quickly became angry, accused me of being rude, asked me to move so he could deal with other customers, refused to give me his name, and when another person complained about the delay, he scribbled his name on the "invoice" illegibly and tossed out the spelling. Worse was to come: after paying for the transport, a rogue operator picked us up at the bus stand and we had to pay another £18 to get back to the airport on top of what we already paid. Breakfast was another fiasco - asked for eggs "sunny side up", "yes. Soft" and the yolks could have been used as hockey pucks! We were woken up twice at 2.20 and 2.35am by a fire alarm, and insultingly, "comped" a breakfast for the inconvenience, that was already included in the "non-refundable" room price, and nothing else was taken off the bill. I would absolutely NOT recommend this place: You will be left seeing RED. Simply awful. Sadly, some of the staff were helpful, even though they were overwhelmed.