"Had an amazing stay here. The whole hotel is beautiful and as you walk into reception to be greeted by a roaring fire with wellies all around it, you ... " More
11 Nov 2019 by James Webb
Thank you for your glowing review of Lainston House. It's a real pleasure to hear how much you enjoyed your time with us. Please rest assured I will share your kind comments with all of the team here at Lainston House. We look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager.
2 Dec 2017 by James Webb
Thank you for taking the time to share your review. I am sorry that there were shortfalls during your stay and the team should have paid more attention. There should have been two bottles of water in your room and I apologise if this was not the case. Please let me take this opportunity to assure that the water from the taps is perfectly safe to drink. I do hope that we will get the opportunity to welcome you back again in the future and provide you with the perfect stay. Best intentions, James Webb Operations Manager.
2 Aug 2017 by James
Thank you for taking the time to write a review. I am pleased to read that you enjoyed your stay with us and thank you for your constructive feedback which has since been acted upon. We look forward to welcoming you back again soon. Kind regards, James Webb Operations Manager.