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Wookey Hole Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Wookey Hole Hotel

Suite, Tower
Property grounds
Mini-golf
Point of interest
Balcony view

Reviews

8.4 out of 10

Very good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi

Explore the area

Map
Wookey Hole, Wells, England, BA5 1BA
  • Wookey Hole Caves
    5 min walk
  • Mendip Hills
    5 min drive
  • Milton Lodge Gardens
    5 min drive
  • Bristol (BRS-Bristol Intl.)
    43 min drive

Room options

View all photos for Superior Room, Multiple Beds, Non Smoking

Superior Room, Multiple Beds, Non Smoking

Superior Room, Multiple Beds, Non Smoking

  • 30 sq m
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

View all photos for Double Room, Accessible

Double Room, Accessible

Double Room, Accessible

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds, Ensuite

Standard Room, 2 Single Beds, Ensuite

Standard Room, 2 Single Beds, Ensuite

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Ensuite

Family Room, Ensuite

Family Room, Ensuite

  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Room, Resort View

Family Room, Resort View

Family Room, Resort View

  • Resort view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Double or Twin Room (Bath Only)

Double or Twin Room (Bath Only)

Double or Twin Room (Bath Only)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Ensuite

Double Room, Ensuite

Double Room, Ensuite

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Tower

Suite, Tower

Suite, Tower

  • 34 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Room

Luxury Room

Luxury Room

  • 31 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

Similar properties

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White Hart Inn
Pet-friendly
Free WiFi
Business services
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4.0 out of 5, Very good, (287)
The price is €79
for 1 night
includes taxes & fees
5 Dec - 6 Dec
White Hart Inn

About this property

Wookey Hole Hotel

Hotel with free parking, a quick walk to Wookey Hole Caves
A restaurant, a bar/lounge, and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a coffee shop/cafe, a 24-hour front desk, and tour/ticket assistance are onsite.
Wookey Hole Hotel offers 58 accommodations with DVD players and coffee/tea makers. 26-inch LED televisions come with digital channels.

This Wells hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Wookey Hole Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Wookey Hole Caves. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include meeting rooms, an elevator, and an ATM
  • Guests have great things to say about the breakfast and the clean accommodations
  • Just a 5-minute walk from Wookey Hole Caves and 5 minutes by car from Wells Cathedral
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Wookey Hole Hotel also features tour/ticket assistance, a garden, and a picnic area. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Wells hotel.

For a fee, guests can enjoy full breakfast daily from 7:30 AM to 10 AM.
Bistro at Wookey Hole - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Onsite venue #2 - This bar specializes in British cuisine and serves light fare only. Open daily.

Languages

English, Romanian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee daily 7:30 AM–10 AM: GBP 9.50 for adults and GBP 7.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • Bistro at Wookey Hole

Family friendly

  • DVD player
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 26-inch smart TV
  • Digital channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 5
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 9.50 for adults and GBP 7.50 for children
  • Early check-in fee: GBP 5 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Front desk staff will greet guests on arrival.

Property is also known as

Hotel Wookey Hole
Wookey Hole Hotel
Wookey Hole Hotel Wells
Wookey Hotel
Wookey Hole Wells
Wookey Hole Hotel Hotel
Wookey Hole Hotel Wells
Wookey Hole Hotel Hotel Wells

Wookey Hole Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 436 out of 1003 reviews" "
Rating 8 - Good. 371 out of 1003 reviews" "
Rating 6 - Okay. 131 out of 1003 reviews" "
Rating 4 - Poor. 37 out of 1003 reviews" "
Rating 2 - Terrible. 28 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Nicola

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was awful
Stayed 1 night in Aug 2024

8/10 Good

rebecca

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Travelled with husband and 4yr old to visit Wookey Hole caves. Great location and good staff. Room was clean. Bedroom resfresh (daily maid) topped up tea & coffee, changed towels and cleaned mugs, but didn’t make beds. Which was unexpected. Usually the crisply made bed is the best bit. Room was smelly, but staff gave us an air freshener and tried to rectify. The linen and room itself though, was immaculately clean. A bit noisy facing the car park, so had to shut windows while going to bed, which made the room hot and stuffy. Would really benefit from air conditioning. Breakfast was ok for the price of room. Not a lot of grown up cereal choices. Very good toaster which was fast. Cooked breakfast ok. Good for budget hotel. Mini pastries were good. Awkward having to book breakfast before arrival, would be good to see more flexibity here. Very much a family hotel. Expect kids running about from early until late (which made it noisy). Overall a pleasent stay & good value for budget hotel, with excellent staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed in the luxury family room, loads of space for the four of us. The restaurant was nice and fairly priced. Close to the main attractions which you get a discount for staying there. Overall a great place to stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel. Food in restaurant was nice and good portion. Reasonably priced. Rooms were great, spacious and adequate
Stayed 1 night in Aug 2024

10/10 Excellent

Earl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ben and Corey made our stay a great pleasure.
Stayed 4 nights in Aug 2024

8/10 Good

Lymne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and excellent value for money
Stayed 2 nights in Aug 2024

10/10 Excellent

Reiss

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Frances

Stayed 3 nights in Jul 2024

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in room ok bathroom looked like needed a coat of paint Would have been nice if there was a discount to go into wookey hole
Stayed 2 nights in Aug 2024

10/10 Excellent

Kerrieanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing i would say is it need some where to put cold drink in and evening entertainment
Stayed 2 nights in Aug 2024

6/10 Okay

John

Travelled with partner
Liked: Cleanliness
Easy parking and check-in, clean nice sized room but fairly basic ( Family) . Double bed comfy. Wi-Fi good. Really fed up no hot water in the morning, apparently the boiler stopped working which was very annoying as no way to have shower. Engineers turned up quickly we saw them from the breakfast room, but time we checked out at 10am still no hot water. No offer of a discount or reduction on a return visit, etc, we thought something could have been offered. Check out at 10am too early! Breakfast very busy and slow service, thought they could be better organised. "Games room" a let down as just a mini amusment arcade, thought could have a table tennis table, etc. Pub over the road was expensive but good food. Food in hotel very basic menu designed for kids and "restaurant/ breakfast room" plain and basic - no atmosphere. Overall a good quiet sleep and if passing-may return again, lots of nice countryside nearby and of course if you are visting Wookey Hole its on the site.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location, easily accessible and with plenty of parking. Staff were friendly and welcoming and able to accommodate our needs swiftly.
Stayed 2 nights in Jul 2024

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room & en suite. The staff were very welcoming & friendly. The choice for breakfast was great & very good service. The breakfast was delicious. Only negative would be no air con. The grounds & area is beautiful & very quiet.
Stayed 1 night in Aug 2024

8/10 Good

Chander

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was gud. Quite and nice area.
Stayed 1 night in Jul 2024

4/10 Poor

Carol

Stayed 1 night in Jul 2024

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did find our room hot with the extreme weather temp outside, even with the use of fans. Would of been nice to of had a mini fridge in room. Great location for the Wookey caves and Wednesday's circus which was amazing and the other local attractions. Many thanks
Stayed 3 nights in Jul 2024

8/10 Good

Phillipa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Lydia

Liked: Amenities
Good budget family hotel. Comfortable beds, clean sheets and good size bathrooms. Breakfast choice very good but inconsistent in how it was served, i ordered the same breakfast 3 days running, on first day it was cold. Second day Breakfast was hot but the eggs were left out. Third day breakfast was lukewarm. Coffee was good and nice to have cheese and ham, fruit and yoghurts as well for breakfast.
Stayed 3 nights in Jul 2024

10/10 Excellent

Anja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

Vince

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip, all the staff were very friendly and professional. I would recommend
Stayed 1 night in Jul 2024

4/10 Poor

Raymond

Disliked: Staff & service, property conditions & facilities
On arrival we were told “we are very busy so cannot do evening meal and limited on timings for breakfast. We then went to our double room to find it was a disabled persons room
Stayed 1 night in Jul 2024

6/10 Okay

B

Travelled with family
Disliked: Room comfort
Interesting stay
Lovely location. Kids loved the games room. Friendly staff. Housekeeping was a bit of a let down as we didnt get the room serviced even after speaking to reception. When they did show up they just walked into the room without knocking. Breakfast portions are large but not very good quality. Hotel could use aircon. You get what you pay for and with that in mind this was a pleasant place to stay.
Stayed 2 nights in Jul 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was situated in a lovely part of Wells and great for visiting the Wookey Hole Caves. Upon arrival the staff were friendly, polite and helpful. We had a family room which was very spacious and clean. No fans or air conditioning so the rooms got very hot at night. Housekeeping is where the hotel is let down, it is practically nonexistent. They did come in and give you extra tea, coffee etc but never made the beds, just pulled the covers over like a teenager had made the bed, never wiped round the sink, toilet or bath, we kept it as clean as possible but without cleaning products it was hard to do. Not once put the hoover round and when you’re there for 7 nights it does need a quick going over. The continental breakfast was sparse, cooked breakfast was ok but when you don’t eat cooked breakfast it would have been nice to have a lot more continental choices, but it wasn’t a very big breakfast area to lay things out. I understand it’s a family hotel, we had a child with us, but some of the families did nothing to control their children at breakfast or dinner, running around screaming, shouting, throwing paper airplane’s while people are eating and staff are carrying hot plates. Staff were lovely but unfortunately won’t stay again.
Stayed 7 nights in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay sadly
Dispointing stay we have stayed few times and this was definitely the worst to the point we may not return, couldnt be seated as family in restaurant, bathroom smelt of damp cob webs all over room also the single bed was small junior camp bed with wafer thin matteress and then to top it all off my son was served raw chicken lucky my husband spotted it!!!!! Lovely receptionist Diane was always helpful and a pleaure to talk to unlike some of the staff who where dam right rude and patronising
Stayed 4 nights in Jul 2024