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DoubleTree by Hilton Stoke on Trent

4.0 star property

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Photo gallery for DoubleTree by Hilton Stoke on Trent

Bar (on property)
Indoor pool, open 6:30 AM to 8:00 PM, pool loungers
Lobby
Lobby
Outdoor wedding area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Pool
  • 24/7 front desk
  • Room service
  • Breakfast available

Explore the area

Map
Etruria Hall Festival Way, Stoke-on-Trent, England, ST1 5BQ
  • Waterworld
    ‪2 min walk‬
  • The Potteries Museum and Art Gallery
    ‪17 min walk‬
  • Regent Theatre
    ‪18 min walk‬
  • Manchester (MAN)
    ‪44 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 9 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

  • 9 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed

  • 9 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • 9 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed

  • 9 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 9 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hilton Garden Inn Stoke on Trent

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (474)
The price is €102
for 1 room
includes taxes & fees
6 Mar - 7 Mar
Hilton Garden Inn Stoke on Trent

About this property

DoubleTree by Hilton Stoke on Trent

Hotel in Stoke-on-Trent with a sauna and a 24-hour front desk
This smoke-free hotel features an indoor pool, a restaurant, and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a coffee shop/cafe, and self parking. Housekeeping is available on request.
DoubleTree by Hilton Stoke on Trent offers 147 accommodations with safes and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Stoke-on-Trent hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a sauna.
Our customers tell us they can't get enough of the breakfast at DoubleTree by Hilton Stoke on Trent. During your stay, you're just a quick walk from Waterworld. You'll find features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast served daily for a fee
  • Self parking and RV/bus/truck parking available for a fee
  • Take a swim in the indoor pool
  • Services include a concierge, luggage storage, and wedding services
  • Onsite recreation includes a steam room and a sauna
  • Guests have great things to say about the helpful staff and the pool
  • Steps from Waterworld and a 2-minute drive from The Potteries Museum and Art Gallery
DoubleTree by Hilton Stoke on Trent offers its guests an indoor pool and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. The business-friendly DoubleTree by Hilton Stoke on Trent also features a vending machine, a garden, and concierge services. Parking is available for a fee.

This 4-star Stoke-on-Trent hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
DoubleTree by Hilton Stoke on Trent has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 5.00 per day)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends: GBP 15.00-16.95 for adults and GBP 8.00-9 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV/satellite channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for GBP 15.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 to 16.95 for adults, and GBP 8.00 to 9 for children
  • Self parking fee: GBP 5.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:30 AM to 8:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Stoke-on-Trent Moat House Hotel
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Moat House
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Western Plus Stoke on Trent Moat House
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Hotel Best Western Plus Stoke-on-Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Plus Hanley Moat House
DoubleTree by Hilton Stoke on Trent Hotel
DoubleTree by Hilton Stoke on Trent Stoke-on-Trent
DoubleTree by Hilton Stoke on Trent Hotel Stoke-on-Trent
Best Western Plus Stoke on Trent Hanley Moat House Hotel

DoubleTree by Hilton Stoke on Trent Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 510 out of 1000 reviews
Rating 8 - Good. 300 out of 1000 reviews
Rating 6 - Okay. 110 out of 1000 reviews
Rating 4 - Poor. 47 out of 1000 reviews
Rating 2 - Terrible. 33 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Busy but quiet
Busy hotel but extremely quiet room. Usually you hear the corridor door slam every time someone passes through, or their footsteps on the floor. The room we had was silent! We couldn’t hear people or cars at all. We had the Superior King room and it was so lovely and spacious. The breakfast was great too!
Stayed 1 night in Aug 2024

10/10 Excellent

Chris

Stayed 1 night in Oct 2024

10/10 Excellent

Craig

Stayed 1 night in Nov 2024

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but AC not working
Nice hotel but air conditioning control did not work
Stayed 1 night in Nov 2024

8/10 Good

Gillian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern rooms and easy check in. Pool and changing rooms are small and could do with updating.
Stayed 1 night in Nov 2024

8/10 Good

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

DONNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only go B&B
The hotel facilities, rooms and staff were excellent. The only thing that let it down was that we went half board and despite having a good food allowance the evening meal was diabolical. Firstly our meals were overcooked then the second time they arrived, the order was incorrect. We also asked if we could pre-order the children's meals to take to the room when we finished in the restaurant, but it was prepared to early and was given to us cold do the children didn't eat that evening.
Stayed 1 night in Nov 2024

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free Cookies!
Back here after our first trip three years ago. All still good and nice to find that we still get free cookies!
Stayed 1 night in Nov 2024

10/10 Excellent

Myles

Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Andrew

Stayed 1 night in Nov 2024

10/10 Excellent

Emma

Stayed 2 nights in Oct 2024

8/10 Good

Natasha Molissa

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great location and room size. I was disappointed that our room didn’t have a mini fridge
Stayed 2 nights in Oct 2024

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Nicol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Large comfortable room. Quick efficient check in. Friendly staff. Plenty of parking.
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I was in room 232 and it sounded liked I was above a laundry and the sound of a drier was going all night and all morning. I had to put my headphones in to be able to get to sleep as it was too loud
Stayed 1 night in Nov 2024

10/10 Excellent

Kev

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great other than than the heating situation.
It was a lovely family stay, in a suite room. we were cold though, I had to ring housekeeping in the morning regarding the heating as the radiators hadn't come on. So they brought an electrical radiator which didn't do anything to be honest. We were told the heating was on a timer. You would think this time of year the heating would most definitely have come on in the morning.
Stayed 1 night in Oct 2024

2/10 Terrible

Roger

Business traveller
Stayed 2 nights in Oct 2024

10/10 Excellent

Miss

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Beautiful hotel, our room was immaculate. The shower was amazing. Breakfast was busy as we stayed during school holidays but the staff were excellent at replenshing everything. I would highly recommend this hotel. Very convenient for Alton Towers.
Stayed 2 nights in Oct 2024

10/10 Excellent

Baljit

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in good quality hotel
Stayed 1 night in Oct 2024