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 Stoke-on-Trent •1 Room
 Stoke-on-Trent • 1 Room
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DoubleTree by Hilton Stoke on Trent

4-star property
Etruria Hall Festival Way, Stoke-on-Trent, England (01) 562 1066
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4.5 out of 5
Wonderful!
See all 13 ebookers Reviews

"Aircon did not work. Had to use the supplied fan against the window to cool the room. Not ideal. " More

By a verified traveller on Wed 15 Sep 2021

Points Of Interest

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Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 6 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the breakfast at DoubleTree by Hilton Stoke on Trent. During your stay, you're just a quick walk from Waterworld. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.

  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Services include a concierge, luggage storage and wedding services
  • On-site recreation includes a steam room and a sauna
  • Guests have great things to say about the breakfast and the pool
  • Steps from Waterworld and a 2-minute drive from The Potteries Museum and Art Gallery

DoubleTree by Hilton Stoke on Trent ratings based on 13 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Stoke on Trent

Everyone (5) Couples (1) Family (4)
4 out of 5
Aircon did not work. Had to use the supplied fan against the window to cool the room. Not ideal.

Posted by on 15 Sep 2021

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4 out of 5
Sofa bed was one of the worst ever. Basically a sheet over bare springs. Ended up sleeping on the sofa cushions.

Posted by on 29 Aug 2021

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5 out of 5
Pool wasn’t in use, apart from that it was a good hotel.

Posted by on 2 Jul 2021

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Comment from Hotel Management

15 Jul 2021 by Beth - Reservations

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Very nice hotel. We had a family room, the room was very clean. We loved the breakfast. We easy access to waterworld - only 2 mins walk. We had couple of issue - AC settings buttons had come off, so could adjust.The sink was blocked, water was flowing very slowly. There is work going on - so banging noises during the day time. The heating was turned off during the day time until 4pm!

Posted by , from Amersham on 24 Feb 2020

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5 out of 5
Beautiful hotel , stayed for 2nights for a friends wedding and it was fantastic

Posted by on 5 Feb 2020

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Comment from Hotel Management

6 Feb 2020 by Beth

Hello, Many thanks for your lovely feedback! Kind Regards Reservations

3 out of 5
Convenient, basic overnight accommodation but thats all. I wouldnt book again. Understaffed and staff not interested in caring for customers (with the exception of the breakfast manager). Bar tables left uncleared and food on the floor. Bathroom tired. Heating on all night.

Posted by on 24 Nov 2019

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5 out of 5
The hotel has been updated and the facilities were quite modern. Family room was spacious with safe, tea making facilities and iron available. Breakfast had variety of options and the of good quality. Kids loved the pancake making machine. Would highly recommend.

Posted by on 10 Sep 2019

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4 out of 5

Posted by on 27 Aug 2019

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5 out of 5

Posted by on 31 Jul 2019

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5 out of 5
Brilliant experience, we had a wonderful stay there.

Posted by , from Bristol on 4 Jul 2019

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About the DoubleTree by Hilton Stoke on Trent

Location Etruria Hall Festival Way, Stoke-on-Trent, England ST1 5BQ

Property Features

DoubleTree by Hilton Stoke on Trent offers its guests an indoor pool and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business centre and meeting rooms are available. The business-friendly DoubleTree by Hilton Stoke on Trent also features a vending machine, a garden, and concierge services. Parking is available for a fee. This 4-star Stoke-on-Trent hotel is smoke free.

  • 147 guestrooms or units
  • 4 levels
  • Conference rooms
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Train station: Stoke-On-Trent Station (2.6 km / 1.6 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

DoubleTree by Hilton Stoke on Trent offers 147 accommodations with a safe and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Stoke-on-Trent hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Heating
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

DoubleTree by Hilton Stoke on Trent has a restaurant on site.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a sauna.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 15.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. This property uses a grey water recycling system.

  • Grey water recycling system
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Comprehensive food waste policy
  • LGBTQ friendly
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 to 16.95 for adults and GBP 8.00 to 9 for children
  • Self-parking fee: GBP 5.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Stoke-on-Trent Moat House Hotel
  • Best Western Plus Hanley Moat House Hotel
  • Best Western Plus Stoke-on-Trent Moat House
  • Best Western Plus Stoke-on-Trent Hanley Moat House
  • Best Western Plus Hanley Moat House
  • Best Western Plus Stoke on Trent City Centre Moat House
  • Best Western Plus Stoke on Trent Moat House
  • Best Western Plus Hanley Moat House Hotel
  • Best Western Plus Stoke-on-Trent Hanley Moat House
  • Best Western Plus Hanley Moat House
  • Hotel Best Western Plus Stoke-on-Trent Hanley Moat House Hotel
  • Best Western Plus Stoke on Trent Hanley Moat House Hotel
  • Best Western Plus Stoke on Trent Moat House
  • Best Western Plus Stoke on Trent City Centre Moat House
  • Best Plus Hanley Moat House
  • DoubleTree by Hilton Stoke on Trent Hotel
  • DoubleTree by Hilton Stoke on Trent Stoke-on-Trent
  • DoubleTree by Hilton Stoke on Trent Hotel Stoke-on-Trent
  • Best Western Plus Stoke on Trent Hanley Moat House Hotel

You should know

  • Pool access available from 6:30 AM to 8:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.