Hotel Riu Papayas - All Inclusive - Reviews, Photos & Rates

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Dates

March 2025

April 2025

Outdoor pool, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
All-inclusive
Breakfast included
Pool
Gym
Laundry

Explore the area

Avenida de Gran Canaria, 22, Playa del Ingles, San Bartolomé de Tirajana, Gran Canaria, 35100

Kasbah Shopping Center
‪7 min walk‬
Yumbo Shopping Center
‪11 min walk‬
English Beach
‪12 min walk‬
Las Palmas (LPA-Gran Canaria)
‪29 min drive‬

Room options

Standard Double Room, Balcony

27 sq m
Sleeps 3
2 Twin Beds

Double Room, Balcony, Garden View

27 sq m
Sleeps 3
2 Twin Beds

In-room safe, free cots/infant beds, free WiFi, bed sheets

Family Room, Balcony, Garden View

37 sq m
Sleeps 4
1 King Bed and 1 Queen Bed

Family Room, Balcony

37 sq m
Sleeps 4
1 King Bed and 1 Queen Bed

Similar properties

4 outdoor pools, pool umbrellas, pool loungers

Pool
All-inclusive
Kids pool
Free WiFi

for 1 room

includes taxes & fees

18 Mar - 19 Mar

About this property

Hotel Riu Papayas - All Inclusive

All-inclusive hotel with 3 restaurants and free breakfast

This smoke-free hotel features 3 restaurants, an outdoor pool, and a fitness center. Free buffet breakfast, free WiFi in public areas, and a free beach shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.

Hotel Riu Papayas - All Inclusive offers 468 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Televisions come with satellite channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they enjoy the overall property condition at Hotel Riu Papayas - All Inclusive. During your stay, you're just a quick walk from Kasbah Shopping Center. Features include free breakfast, free WiFi in public areas, and a free beach shuttle.

Free buffet breakfast served daily
Free WiFi
The 3 restaurants, poolside bar, and bar/lounge offer choices for drinking and dining
Splash around at the waterslide or swim in the outdoor pool
Services include babysitting, a free kid's club, and dry cleaning/laundry
Onsite recreation includes a gym, volleyball, and bike rentals
Within a 15-minute walk of Yumbo Shopping Center and English Beach
Free beach shuttle service

Hotel Riu Papayas - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Papayas - All Inclusive offers its guests a children's pool, an outdoor pool, a waterslide, and a fitness center. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A terrace, a complimentary children's club, and multilingual staff are also featured at the family-friendly Hotel Riu Papayas - All Inclusive.

This 4-star San Bartolomé de Tirajana hotel is smoke free.

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.

Main restaurant - This buffet restaurant serves breakfast, lunch, dinner, and light fare.

Asian restaurant - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Spanish restaurant - This theme restaurant specializes in Spanish cuisine and serves dinner only. Reservations are required. Open daily.

Lobby bar - This lobby lounge serves breakfast only. Open daily.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Land activities

Fitness facilities

Volleyball

Kids club

Entertainment

Onsite entertainment and activities

Onsite live performances

Awards and affiliations

Eco-Certified Property

This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Electric car charging station on site
Wheelchair-accessible parking available
Free off-site parking
Street parking available
Free beach shuttle

Food and drink

Free buffet breakfast available daily 7:30 AM–10:30 AM
3 restaurants
1 poolside bar and 1 bar

Restaurants on site

Main restaurant
Asian restaurant
Spanish restaurant
Lobby bar

Things to do

Fitness classes
Beach volleyball
Bike rentals
Bike storage
Children's pool
Concerts/live shows
Evening entertainment
Fitness centre
Outdoor pool
Playground

Family friendly

Babysitting (surcharge)
Children's pool
Free children's club
Free cots/infant beds
Mini-fridge
Outdoor pool
Playground
Snack bar/deli
Water slide

Conveniences

Lift
Front-desk safe
Water dispenser

Guest services

24-hour front desk
Change of towels (on request)
Daily housekeeping
Dry-cleaning service
Multilingual staff

Outdoors

Beach loungers
Beach umbrellas
Garden
Pool sunloungers
Pool umbrellas
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

100% renewable energy
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
Smoke-free property
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Ceiling fan
Free cots/infant beds

Bathroom

Eco-friendly toiletries
Hairdryer
Private bathroom
Shower
Towels

Entertainment

Satellite channels
TV

Food and drink

Mini fridge

Bulk dispenser for toiletries
Energy-saving switches
LED light bulbs
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property uses solar energy

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Papayas

Hotel Papayas Riu

Clubhotel Riu Papayas All Inclusive Hotel

Hotel Riu Papayas San Bartolome de Tirajana

Papayas Hotel

Riu Papayas Bartolome Tirajan

Riu Papayas Hotel

Riu Papayas San Bartolome de Tirajana

Clubhotel Riu Papayas All Inclusive San Bartolome de Tirajana

Hotel Riu Papayas Hotel

Hotel Riu Papayas All Inclusive

Hotel Riu Papayas San Bartolomé de Tirajana

Hotel Riu Papayas Hotel San Bartolomé de Tirajana

Hotel Riu Papayas - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Lars

Business traveller

24 Nov 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Werry nice

Stayed 2 nights in Nov 2024

6/10 Okay

Waldemar

13 Nov 2024

Liked: Staff & service, property conditions & facilities, room comfort

Disliked: Cleanliness

False impression

We encountered ants in our room, and although we reported it to reception, the issue was merely acknowledged with no apology or follow-up. A simple "sorry" could have helped resolve the matter. Additionally, the towels are of poor quality, and the food at the restaurant lacks variety, with many breakfast items reappearing at lunch. The night bar serves snacks like sandwiches, hotdogs, and burgers, but the quality is disappointing—sandwiches are often dry and stale.

Stayed 7 nights in Nov 2024

8/10 Good

Daniel

10 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay could have better drinks selection

The drink selection was limited, no choice of wines at all just their red or wine from a tap…but they do have local bubbles cava alternative was ok, all spirits were local non branded not overall that value for money, food choices were complete opposite, there was loads and loved the Asian sushi themed restaurant!

Stayed 5 nights in Oct 2024

10/10 Excellent

Chinmay

Travelled with family

24 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was great

Stayed 4 nights in Oct 2024

4/10 Poor

Angela

16 Sept 2024

Liked: Cleanliness

Shame on Riu no lotion, shampoo or drinks provided in the room. The towels were very old & worn out. Drinks watered down, too much sugar and poor brand drinks for the money you charge

Stayed 1 night in Sep 2024

10/10 Excellent

Eyeris, Union City

9 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

todo

Stayed 2 nights in Aug 2024

10/10 Excellent

Sarah

Travelled with family

2 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I could not fault this hotel. We had a fab stay!

Couldn’t fault the hotel. It had everything right. Hotel not too big so it was easy to get to everything. Self serve drinks including wine, beer and soft drinks meant there was never a queue at the pool bar. Plenty of sunbeds and umbrellas and shade. Poolside food was good but we preferred the buffet, but the kids preferred the chicken legs and chicken nuggets by the pool. Hotel was very clean and always being cleaned. Even the toilets by the pool were spotless. We really enjoyed the food and it was constantly replenished and catered for all tastes. Mojitos were delicious! Pool was fresh but not freezing. A 15 min walk to the beach but this should not put you off, there is a free shuttle bus to the beach.

Stayed 7 nights in May 2024

10/10 Excellent

Cristina

Travelled with family

29 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo muy recomendable, personal amabilísimo!

Stayed 3 nights in May 2024

8/10 Good

Andrew

13 May 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Very high standard with few issues

The hotel is very high standard. Two things were disappointing 1. Hot water issues. Kept running very very hot then very cold. I told reception but didn't heard anything back after reporting it twice. 2. The food quality could have been better. The food next door at the Princess Hotel is better and cheaper

Stayed 9 nights in May 2024

2/10 Terrible

Sebastian

8 May 2024

Stayed 1 night in May 2024

10/10 Excellent

Christy

7 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Apr 2024

10/10 Excellent

Susan

22 Mar 2024

Stayed 7 nights in Mar 2024

10/10 Excellent

Michaël

Travelled with group

12 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice hotel, only the food could use some more variation.

Stayed 10 nights in Nov 2023

8/10 Good

Martin

Travelled with group

12 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay - poor gym.

Really lovely hotel. Good sized rooms and great shower. Great poolside area with plenty of loungers and shade. Good quality and selection of food, snacks and drinks all day. Negatives were a really poorly equipped gym, no working station in room and no teas/coffees available in restaurant after lunch /dinner.

Stayed 6 nights in Nov 2023

10/10 Excellent

Priyan

Travelled with family, Travelled with family and small children

23 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean. Excellent service and staff very helpful and friendly.

Stayed 6 nights in Aug 2023

8/10 Good

Anthony

14 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant hotel, but the food could be better.

This is a huge hotel with 1000 guests, but it's ran well. The food however isn't all that great. The 2 restaurants are ok, the asian one being the better of the both. Both lunch and evening buffets were boring and not great, they had the same food pretty much every evening to the point we ate out a few of the last nights we stayed. The drinks menu is good, we liked the cocktails menu. Evening entertainment was ok, but because it gets so busy you're likely not to get a seat after around 8.30pm which was disappointing as we typically ate a late dinner. Additionally we were disappointed that our friends were refused entry to the hotel to say hello as they were also in Gran Canaria at the same time, I've never experienced this before. Overall, it was a pleasant stay, though for the price we paid I expected a bit more from the restaurants and buffet.

Stayed 7 nights in May 2023

10/10 Excellent

Carmelo Perez

Travelled with family and small children

2 May 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good overall. Playground for kids not well positioned.

Stayed 3 nights in Apr 2023

10/10 Excellent

Keith

28 Feb 2023

Liked: Cleanliness, staff & service

Great Hotel - beware individual bookings

Great hotel - lovely people - very clean and great service - I just didn't realize this was an all inclusive hotel (like a cruise ship) with drinks too. When I booked, I thought it was just bed with breakfast. Nothing wrong with that as I did take occasional advantage of the food and drinks but if you are booking for yourself, the room allocations for individual travelers are obviously at the rear of the property and close to the very busy highway behind it (you won't be able to use your balcony). It makes sense that major travel operators have block bookings of the best rooms. As long as you're fine with that, it was a good choice.

Stayed 4 nights in Feb 2023

8/10 Good

Kerry

Travelled with family

22 Feb 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Had a lovely week away, got back last night. Second visit and still love the hotel, but..........seems to be very busy, mealtimes is hard to get a table. Needs to be two sittings so not so busy and not so many tables. It seems hard to squeeze through the tables to get to the food where they are quite close together. That is the only bad thing. Food great, staff very friendly and the hotel is spotless and very clean. I would definately return. All staff and entertainment team are lovely and work so hard.

Stayed 7 nights in Feb 2023

10/10 Excellent

Verified traveller

9 Jun 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel & staff

Amazing stay, staff could not be friendlier, will definitely be back.

Stayed 1 night in Jun 2022

10/10 Excellent

Jamie

23 May 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic midweek break, food was outstanding and hotel was fabulous.

Stayed 4 nights in May 2022

10/10 Excellent

Tomasz

Travelled with partner

19 May 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Top hotel! Great staff, modern furnished rooms, very comfortable beds, nice shower, lovely food and drinks, main restaurant with big terrace (table outside), additional two delicious restaurants (Asia and Spain food). I can really recommend this hotel for everyone!

Stayed 10 nights in May 2022

10/10 Excellent

Ian

3 Apr 2022

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 7 nights in Mar 2022

10/10 Excellent

Anthony

1 Feb 2022

Stayed 7 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with group

2 Jan 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Too busy

Rather overcrowded, stayed over Christmas the gala dinner was nice but the queuing for each dish took enjoyment away. Also frustrating that the hotel allows guests to reserve sunbeds that then sit empty for most of the day.

Stayed 5 nights in Dec 2021