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Mercure Tunbridge Wells Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Tunbridge Wells Hotel

Exterior
Desk, iron/ironing board, free WiFi, bed sheets
Exterior
Superior Room, 1 Double Bed
Superior Room, 1 Double Bed

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Laundry
    Laundry
  • Parking available
    Parking available
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
8 Tunbridge Road, Pembury, Royal Tunbridge Wells, England, TN2 4QL
  • Tunbridge Wells Chalybeate
    3 min drive
  • Dunorlan Park
    3 min drive
  • Assembly Hall Theater
    4 min drive
  • London (LGW-Gatwick)
    48 min drive

Room options

View all photos for Family Room, Multiple Beds (Classic)

Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds (Classic)

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds

Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Single Beds

  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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About this property

Mercure Tunbridge Wells Hotel

Hotel with a 24-hour business center, near Dunorlan Park
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business center. WiFi in public areas is free. Other amenities include self parking, 24-hour room service, and conference space. Housekeeping is available on request.
Mercure Tunbridge Wells Hotel offers 84 accommodations with hair dryers and complimentary toiletries. LED televisions come with digital channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Mercure Tunbridge Wells Hotel. During your stay, you'll be within walking distance of Dunorlan Park. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at The Mallows
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 3-minute drive from Dunorlan Park and 5 minutes from Pantiles
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 8 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 4306 square feet (400 square meters) and includes conference space. The business-friendly Mercure Tunbridge Wells Hotel also features multilingual staff, a garden, and a picnic area. Parking is available for a fee.

This 4-star Royal Tunbridge Wells hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
The Mallows - This restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 10 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends: GBP 17.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • The Mallows

Family friendly

  • Laundry facilities

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre
  • Conference space (4306 square feet)
  • Meeting rooms - 8

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Digital channels
  • LED TV

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 10 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure Tunbridge Wells
Mercure Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel
Tunbridge Wells Mercure
Tunbridge Wells Mercure Hotel
Mercure Tunbridge Wells Hotel Pembury
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Ramada Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel
Mercure Tunbridge Wells Hotel Royal Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel Royal Tunbridge Wells

Mercure Tunbridge Wells Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 274 out of 1001 reviews" "
Rating 8 - Good. 395 out of 1001 reviews" "
Rating 6 - Okay. 209 out of 1001 reviews" "
Rating 4 - Poor. 82 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Robbie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Liked !
Stayed 1 night in Aug 2024

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service
The staff are friendly and helpful.the food in the restaurant was very good and the service was great
Stayed 1 night in Aug 2024

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, room was lovely. The only downside was there wasn't any air con. We asked for a fan but it didn't cool us down.
Stayed 5 nights in Aug 2024

6/10 Okay

john

Business traveller
Liked: Cleanliness, room comfort
Regular Dinner ok but rushed, Romanian dessert wine appalling Breakfast good for this type of hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Olga

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Good for a short stay
Stayed 1 night in Aug 2024

8/10 Good

SANDRA

Travelled with group
Liked: Cleanliness, staff & service
Stayed overnight and all was fine. Staff were so friendly and helpful.
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel , room a little tired in places but overall a good stay , comfy bed, exceptionally clean and lovely staff
Stayed 1 night in Jul 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently situated for our needs. Our Room was spacious and the bed comfortable. The meal choices were good and the staff attentive and very friendly. We would be very happy to stay again when in the area
Stayed 2 nights in Jul 2024

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel Lovely staff Highly recommend!
Stayed 1 night in Jul 2024

10/10 Excellent

Justin

Stayed 1 night in Jul 2024

6/10 Okay

Emily

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Andrew

Stayed 4 nights in Jul 2024

10/10 Excellent

Anthony

Stayed 1 night in Jul 2024

8/10 Good

Stephen

Stayed 2 nights in Jul 2024

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very prompt service
Very prompt and professional service at check in. Then again at in hotel restaurant with good food choice
Stayed 1 night in Jul 2024

6/10 Okay

John

Liked: Cleanliness, room comfort
Mixed experience
Overall, an ok stay. However our room was not ready on arrival at 3pm and we were asked to wait in a lounge area which was operating as an overspill area for a wedding which was difficult to negotiate with our luggage. Receptionist was very apologetic and chased housekeeping to get room ready as quickly as possible - just not the start to our visit that we wanted after a 5 hour drive! Bedroom was fine - spacious with a comfortable bed , but shower a bit shabby. Breakfast on both days was good value at £12 but make sure you book the night before otherwise it costs a lot more! Our experience on sunday evening was not good. The bar had run out of several beers as a result of previous day's wedding and they had decided not to serve bar food that day due to a shortage of staff, which resulted in a 10 minute wait to order a drink at the bar, as staff were working elsewhere. Common sense did prevail with the help of one staff member, we were able to order pizza which was on the restaurant menu and eat in the bar. Overall a pleasant stay but merits an average rating rather than a good.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Phillip

Stayed 1 night in Jul 2024

10/10 Excellent

Bryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was easy and free, as was wi-fi. The receptionist was very welcoming and helpful. Rooms were clean, although rooms were dated in some aspects. W r appreciated that the room was quiet and dark overnight.
Stayed 1 night in Jul 2024

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was busy with wedding parties and other groups but an evening meal in the bar was served promptly and the breakfast buffet was kept well-stocked. Staff quickly attended to any small issues.
Stayed 1 night in Jul 2024