My friend and I arrived on time to check-in to Sol Romae, but no one was at the front desk. The B&B seemed to be part of an apartment complex and didn't have any signage to lead us to the actual entrance. We wandered around the building and eventually found a locked door on the 2nd floor that said "Sol Romae." We received no instructions beforehand on where to go or what to do if there wasn't anyone there. We rang the bell several times and emailed to say we had arrived.
Eventually a couple staying there happened to come and let us in the door, to a cramped hallway with a desk, some business cards, and a map of the city. And no receptionist. Frustrated after a long day of travel, my friend and I booked a new hotel, after waiting for over 45 minutes.
As we left the building, a man lingering outside the building tried to stop us, but we ignored him. Turns out he was the one that was supposed to let us in! He followed us down the street, about 3-4 blocks, and stood in front of us so we could not pass him. He insisted that we come back and stay there. After we politely declined, he became very persistent and would not let us pass him. We explained that we had booked a new (non-refundable) hotel in the center of the city, but he still continued to pester us.
Not only was the lack of information or personnel upon our arrival entirely inadequate, the harassment that followed was egregiously unprofessional.