2/10 Terrible
Verified traveller
10 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never ever ever stay here .
This hotel is a pig in a wig . 2 star hotel that rents out business centers to other business es . I wanted to love this place . I was so excited and … I will never come back to Rome because of how horrible this place is .
Believe every bad review . 1. I was robbed . 2. Your “private balcony “ is not private . 3. The reception does not answer , if they do they say “ I cannot help you” and hang up . The spa prices online are not what they charge in person . The Venus salon is a hack of a dr. The reception cannot even give directions on a map . When my room was cleaned, I lost a watch and they didn’t remove the food from my room . The deadbolts do not work , I had another family walk into my room while I was I. It . The maintenance man will call you difficult; instead of fixing the problem . Noisy , bad elevators always u see under maintenance. I’ve seen better hostels in 3rd world countries . Only one lady Francesca is kind and smart . Do not waste your money . It’s a glorified hostel and the restaurant is not what they show in the pictures . Also zero service . You can hear everyone and everything . The spa the Venus /bernini aesthetic spa are not licensed and the hotel doesn’t care . As a travel critic …go elsewhere. They have 3 hotels owned by a group who only does surface refurnishing .If you have children , this is the opposite of family or friendly . If you’re traveling solo do not come here , the men will bully you and blame you .
This should be a hostel .
Verified traveller
Stayed 5 nights in Dec 2024