Universal’s Loews Portofino Bay Hotel

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Dates

December 2024

January 2025

Suite, Non Smoking (Despicable Me Kids Suite) (FREE Universal Express Unlimited^)

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar

Hot tub

Room service

Parking available

Housekeeping

24/7 front desk

Explore the area

5601 Universal Blvd, Orlando, FL, 32819

Universal Orlando Resort
5 min walk
Universal CityWalk
10 min walk
Universal Studios Florida
13 min walk
Orlando, FL (MCO-Orlando Intl.)
21 min drive

Room options

Free toiletries, hair dryer, dressing gowns, towels

Room, 2 Queen Beds, Non Smoking, Bay View (FREE Universal Express Unlimited^)

42 sq m
Bay view
Sleeps 5
2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Garden View (FREE Universal Express Unlimited^)

42 sq m
Sleeps 5
2 Queen Beds

Deluxe Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

46 sq m
Sleeps 5
2 Queen Beds

Room, 1 King Bed, Non Smoking, Bay View (FREE Universal Express Unlimited^)

42 sq m
Bay view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Accessible, Garden View (Hearing) (FREE Universal Express Unlimited^)

Sleeps 5
2 Queen Beds

Room, 1 King Bed, Non Smoking, Garden View (FREE Universal Express Unlimited^)

42 sq m
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Accessible, Garden View (Roll-In Shower) (FREE Universal Express Unlimited^)

Sleeps 5
2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

46 sq m
Sleeps 3
1 King Bed

Suite, Non Smoking (Despicable Me Kids Suite) (FREE Universal Express Unlimited^)

60 sq m
Sleeps 5
1 King Bed and 2 Twin Beds

Club Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

46 sq m
Sleeps 5
2 Queen Beds

Similar properties

Pool

Hot tub

Pet-friendly

Waterslide

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Family-friendly Orlando hotel in Florida Center with 5 restaurants

5 restaurants, 3 outdoor pools, and a fitness center are available at this hotel. Free WiFi in public areas and a free theme park shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.

Universal’s Loews Portofino Bay Hotel offers 750 accommodations with iPod docking stations and safes. 42-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools and 3 spa tubs are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Our customers tell us they can't get enough of the helpful staff at Universal’s Loews Portofino Bay Hotel. During your stay, you're just a quick walk from Universal Orlando Resort. You'll find features like free WiFi in public areas and a free theme park shuttle, plus 3 outdoor pools. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Enjoy a bite to eat at Bice Ristorante, a fine-dining restaurant that serves Italian cuisine
Cooked-to-order breakfast served daily for a fee
Valet parking and self parking available for a fee
Splash around at the waterslide or swim in the 3 outdoor pools
Services include a lifeguard on site, dry cleaning/laundry, and a concierge
Onsite recreation includes a gym and 3 spa tubs
Within a 15-minute walk of Universal CityWalk and Universal Studios Florida
Free theme park shuttle service
Pets welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Universal’s Loews Portofino Bay Hotel offers its guests 3 outdoor swimming pools and 3 spa tubs along with a waterslide and a fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

You'll find a business center on site. Event space at this hotel measures 42000 square feet (3902 square meters) and includes a conference center. A terrace, early theme park entry, and express theme park tickets are also featured at the family-friendly Universal’s Loews Portofino Bay Hotel. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Orlando hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Bice Ristorante - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Mama Dellas Ristorante℠ - This restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.

Trattoria del Porto™ - This restaurant specializes in Italian cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Sal's Market Deli - This bistro serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Splendido Bar & Grill - This restaurant is located by the pool. Open daily.

24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Covered self parking on site (USD 33 per night; includes in/out privileges)
Valet parking on site (USD 42 per night; includes in/out privileges)
Wheelchair-accessible parking available
Free theme park shuttle

Food and drink

Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: USD 5-40 for adults and USD 5-20 for children
5 restaurants and 1 coffee shop/cafe
1 poolside bar and 1 bar
24-hour room service

Restaurants on site

Bice Ristorante
Mama Dellas Ristorante℠
Trattoria del Porto™
Sal's Market Deli
Splendido Bar & Grill

Things to do

3 outdoor pools
3 hot tubs
Arcade/games room
Art gallery
Designer shops
Fitness centre
Lifeguards on-site
Shopping

Family friendly

3 outdoor pools
Arcade/games room
Fence around the pool
Free cots/infant beds
Free theme park shuttle
Laundry facilities
Microwave (on request)
Mini-fridge
Pool gate
Rollaway/extra beds (surcharge)
Snack bar/deli
Water slide

Conveniences

ATM/banking services
Banquet hall
Lift
Front-desk safe
Gift shop/newsstand
Newspapers in reception

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre (42000 square feet of space)

Outdoors

Lifeguards on site
Pool cabanas (surcharge)
Pool sunloungers
Pool umbrellas
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Braille signage
Lift
Visual fire alarm
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)

Designated smoking areas (fines apply)

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Free cots/infant beds
Hypo-allergenic bedding
Rollaway/extra beds (surcharge)

Bathroom

Dressing gowns
Free toiletries
Hairdryer
Private bathroom
Towels
Toothbrush and toothpaste (on request)

Entertainment

42-inch flat-screen TV
TV channels
iPod dock
Films for purchase

Food and drink

Coffee/tea maker
Microwave (on request)
Mini fridge

Connecting rooms available
Desk
Free newspapers
Iron/ironing board
Phone
Safe
Turndown service

Policies

Check-in

Check-in time starts at 4:00 PM

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23) *Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions apply

^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.

Renovations and closures

The property will be renovating from July 28 2023 to March 15 2025 (completion date subject to change). The following areas are affected:

Exterior

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets: USD 100 per accommodation, per stay
Maximum 2 pets
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 35.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults, and USD 5 to 20 for children
Covered self parking fee: USD 33 per night (in/out privileges)
Valet parking fee: USD 42 per night (in/out privileges)
Pet fee: USD 100 per accommodation, per stay
Service animals are exempt from fees
In-room microwave fee: USD 15 per night
Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Loews Portofino

Loews Hotel Universal

Loews Portofino Bay Hotel Universal Orlando

Loews Portofino Bay Hotel Universal Orlando Orlando

Loews Portofino Bay Universal Orlando

Loews Portofino Bay Universal Orlando Orlando

Loews Portofino Hotel

Portofino Hotel Universal

Portofino Loews Hotel

Universal Portofino Hotel

Universal's Loews Portofino Bay Hotel Orlando

Universal's Loews Portofino Bay Orlando

Universal’s Loews Portofino Bay Hotel Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Sandra, Doral

21 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Portofino has some construction going on, but the area was very clean and the beach pool is wonderful.

Stayed 1 night in Aug 2024

10/10 Excellent

Jonaire

Travelled with family

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great food, they should include breakfast

Stayed 5 nights in Aug 2024

10/10 Excellent

ALLEN

Travelled with partner

18 Aug 2024

Liked: Cleanliness, staff & service, amenities

Besides the construction that was going on we had a wonderful stay. The food at the onsite restaurants was high, recommend walking off property to other restaurants.

Stayed 7 nights in May 2024

10/10 Excellent

Robert

18 Aug 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Melissa

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

Craig

Travelled with family

15 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed in the Minions suite. Ground floor room. Very large rooms. With the kids beds big enough for an adult. Hotel is getting work done. So half of the betel is covered in scaffolding. But it didn’t affect our room in the East wing. Only down side was the food & drink price. We just fancied a light meal after being in the parks. The quick serve deli $35 for a standard size pizza. And wanting to charge $7.50 for water in your room.

Stayed 1 night in Aug 2024

2/10 Terrible

Mathew

Travelled with family

5 Aug 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Constuction Site and Terrible Service - AVOID

The hotel is a building site with construction noise from early morning until 5pm. Please do not waste your money here, service equally appalling and despite my complaints they really do not care offering to refund my parking as compensation for a $5K booking! Absolutely appalling customer service. This was our 5th visit and will never stay at a Loews property again.

Stayed 2 nights in Jul 2024

10/10 Excellent

Myungseok

3 Aug 2024

Stayed 1 night in Aug 2024

8/10 Good

Jacqueline

Travelled with family

29 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The outside work only affected us minimally until the last day when I was trying to watch tv and they were on a scaffold right outside my window making all kinds of noise.

Stayed 5 nights in Jul 2024

10/10 Excellent

Summer

Travelled with family

17 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The boat ride to universal was convenient and nice. The staff was very helpful and nice

Stayed 3 nights in Jul 2024

6/10 Okay

Adriana

1 Jul 2024

Liked: Cleanliness, staff & service

Dois dias sem arrumação no quarto mesmo estando com um quarto CLUB

Stayed 4 nights in Jun 2024

6/10 Okay

Tanya

Travelled with family

22 Jun 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

This Resort was more like a regular hotel. I would recommend not staying until construction is done. The Hard Rock Resort is a better fit if you have teens. The building seemed old and carpets were worn and old as well. However, it was a nice place to come back to after a day at other resorts and Park Days.

Stayed 5 nights in Jun 2024

10/10 Excellent

YANET

7 Jun 2024

Stayed 2 nights in May 2024

6/10 Okay

David

31 May 2024

Stayed 2 nights in May 2024

10/10 Excellent

OMAR

Travelled with family

31 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

one of the best

Stayed 1 night in May 2024

10/10 Excellent

gayla

Travelled with family

31 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Portafino

Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Travelled with family and small children

28 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great location

Stayed 3 nights in May 2024

10/10 Excellent

Steven

Travelled with family

27 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great rooms with friendly staff. Easy transport to universal parks.

Stayed 5 nights in May 2024

6/10 Okay

Jasmine

Travelled with family, Travelled with family and small children

20 May 2024

Disliked: Staff & service, property conditions & facilities

Not a good stay at all. We had been looking forward to this stay as it’s been one of the universal hotels e have never stayed at. Firstly we requested if possible to have a room close to the harbour on a high floor. Originally we were given bottom//ground floor, we were told they could accommodate a room 10 rooms closer to the harbour on the second floor. This was not the case, we were place in the room furthest away from the harbour on the second floor, not given good directions to get to the room, we got lost. Room was dated, bathroom shower had black mold, tile grout in entry way was out g black with dirt. It just didn’t feel it look like a hotel that’s $600 per night.

Stayed 1 night in May 2024

6/10 Okay

Connor

Travelled with partner

15 May 2024

Liked: Cleanliness, staff & service, amenities

The property was under construction and I was not informed until it was too late to cancel my booking. The staff gave me incorrect information about my early access to Universal, which ended up costing us some valuable time in the parks. I still love this hotel and will stay here again, but I guess I will have to do more of my own research because the staff isn’t very informative or aware of what’s going on.

Stayed 1 night in May 2024

4/10 Poor

Carlos

12 May 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 8 nights in May 2024

6/10 Okay

Ross

5 May 2024

Liked: Staff & service

Disliked: Property conditions & facilities

We were told there was minor exterior work taking place. What we did not realise until we arrived is that most of the front of the property was covered with scaffolding and there was working going on every weekday. Some windows were covered up and also the whole Bay Area movement was restricted due to building work.

Stayed 5 nights in Apr 2024

4/10 Poor

Brad

Travelled with family

22 Apr 2024

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

Paid extra for bay view they were renovating while we were there, so there was a cover on the side of the building so could not see out the windows. 2 separate mornings we were woken by construction, sounded like it was 1 room away. If you self park and want to visit friends who live in the area you are gonna get charged$31.00 each time you leave that's right from Tuesday- Friday we left the property in our own vehicle 3 times $93.00. On the bright side of you are going to universal studios and Islands of adventure like we did the boats and busses are very convenient.

Stayed 3 nights in Apr 2024

2/10 Terrible

ALAN

21 Apr 2024

Disliked: Cleanliness, property conditions & facilities

Stayed 4 nights in Apr 2024

2/10 Terrible

Elizabeth

Travelled with family

15 Apr 2024

Liked: Room comfort

Disliked: Cleanliness, staff & service, property conditions & facilities

Don't go until the refurbishments are complete

Our key for theme park didn't work on first day and at one ride we were told to go to guest services, queued there for 30 mins to then be told that there was no need to come here and they knew the cards weren't working that day and that they were notifying those operating the rides. You should just close the hotel as the amount of works being undertaken was so extreme it completely ruined our stay there. To walk outside and all you can hear is drilling and clunking of metal from the scaffolding is more than a little bit of work going on. The time spent waiting for our take away pizza was a little extreme from the deli. When we arrived the signage to find our room was non existent, it took us 20 minutes to find it and it was out of pure luck that we got to it. The number of water taxi's to take us to and from the parks was way too low, we had to queue for 30 minutes on two occasions to return from the park to the hotel, that is just not acceptable.

Stayed 1 night in Apr 2024