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The Waverley Castle Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Waverley Castle Hotel

Garden
Staircase
Reception
Individually decorated, iron/ironing board, bed sheets
Bar (on property)

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

Map
Bat Waverley Castle Hotel, Skirmish Hill, Melrose, Scotland, TD6 9AA
  • Southern Upland Way - Section A Trailhead
    17 min walk
  • Saint Cuthbert's Way
    2 min drive
  • Tempest Brewing Co
    14 min walk
  • Tweedbank Station
    12 min walk

Room options

View all photos for Standard Double Room

Individually decorated, iron/ironing board, bed sheets

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Individually decorated, iron/ironing board, bed sheets

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Individually decorated, iron/ironing board, bed sheets

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Individually decorated, iron/ironing board, bed sheets

Superior Double Room

  • Sleeps 2
  • 1 Double Bed

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Exterior

Burts Hotel

Pet-friendly
Parking included
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (265)
The price is €193
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Burts Hotel

About this property

The Waverley Castle Hotel

Hotel in Melrose with a 24-hour front desk and a restaurant
This hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, an arcade/game room, and a garden.
The Waverley Castle Hotel offers 77 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually decorated. Cable television is provided. Bathrooms include bathtubs or showers. Housekeeping is offered daily and irons/ironing boards can be requested.
Our customers tell us they can't get enough of the helpful staff at The Waverley Castle Hotel. During your stay, you'll be within walking distance of Southern Upland Way - Section A Trailhead. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi in some public areas
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include an elevator
  • Guests have great things to say about the helpful staff and the location
  • Just a 2-minute drive from Saint Cuthbert's Way and a few minutes from Melrose Abbey
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Waverley Castle Hotel also features an arcade/game room, a garden, and an elevator. Self parking is free.
The Waverley Castle Hotel has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 1 restaurant
  • 1 bar

Things to do

  • Arcade/games room
  • Billiards/pool table

Family friendly

  • Arcade/games room
  • Snack bar/deli

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping

Outdoors

  • Garden

Accessibility

  • Lift

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Bath or shower
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Individually decorated
  • Iron/ironing board (on request)
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 2 to February 5:
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
The host will greet guests on arrival.

Property is also known as

Waverley Castle Hotel Melrose
Waverley Castle Hotel
Waverley Castle Melrose
Waverley Castle
The Waverley Hotel Melrose
The Waverley Castle Hotel Hotel
The Waverley Castle Hotel Melrose
The Waverley Castle Hotel Hotel Melrose

The Waverley Castle Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 111 out of 386 reviews" "
Rating 8 - Good. 137 out of 386 reviews" "
Rating 6 - Okay. 78 out of 386 reviews" "
Rating 4 - Poor. 34 out of 386 reviews" "
Rating 2 - Terrible. 26 out of 386 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Lawrence

Liked: Cleanliness, staff & service
A bit run down.
Stayed 2 nights in Apr 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge improvement
The room I was in looked recently decorated certainly not in need of a makeover like last year. However what makes this such a great place to stay is definitely the staff. They are friendly and efficient, the restaurant staff especially appeared to enjoy their work and happily engaged in banter with the diners alongside doing their job well
Stayed 2 nights in Jun 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castle
Just a one night stop, but all was good, would certainly stay here again. Great location for our trip to Galashiels.
Stayed 1 night in Jun 2024

6/10 Okay

laura

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Mediocre at best!
The room was large but looked quite basic on furnishings, but the bed was very comfortable. The corridor leading to our room smelt of damp which wasn't pleasant. We ate in the restaurant for breakfast & dinner. Breakfast was quite good in my opinion. At dinner the rules weren't explained to us (how to get a drink either from the bar or self service water dispenser). We felt the staff weren't particularly friendly & the company tshirts they were wearing weren't appropriate for the dining room. The 3 course meal wasn't of a very high standard & the pork roast reminded me of a ready meal & the food served wasn't a good quality & the staff didn't seem to care if we were happy or not. The communal areas were nice in presentation but I would not stay again nor recommend this hotel or chain to others. We found the stay to be a disappointment.
Stayed 1 night in Jun 2024

8/10 Good

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Need to be clearer about chiefs specials.You have to order in the morning but this is difficult in the first day.dint mind the set menu but it should have the chefs special on the printed nenus.also the fireign visitor's dud nit gave the menu in their language which caused problems. Quiet entertaining for us but not the visitors. The staff looked after us and it was in a great location. The bathroom needed overhall. It was all very clean
Stayed 2 nights in Jun 2024

8/10 Good

evelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really helpful and responded positively to our request for a quiet place to meet in the evening and provided fresh milk in our rooms.
Stayed 1 night in Jun 2024

4/10 Poor

Nick

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed a short time due to our tight schedule, but we loved every second we did spend here! The property is gorgeous and the hotel is located in such a quiet area with no traffic. It's great for when you want to be close to Edinburgh without being right in downtown. Perfect escape from the city!
Stayed 1 night in Jun 2024

6/10 Okay

Neve

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service
A bit run down, needs updating but clean, good service, friendly staff
Stayed 2 nights in Jun 2024

8/10 Good

Bernadette

Travelled with family
Liked: Cleanliness, staff & service
All The hotel staff are very helpful and obliging. They were efficient at meal times in a very full restaurant The room was tired but very clean. We had an enjoyable stay.
Stayed 1 night in Jun 2024

4/10 Poor

David

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a refurb
Desperately needs a refurb and a good clean I stay regular throughout the country and although the service was good the hotel is in desperate need a journey into the 21st century.
Stayed 1 night in Jun 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Jordi

Stayed 1 night in May 2024

6/10 Okay

Gordon

Stayed 3 nights in May 2024

8/10 Good

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our double room was huge, but very dirty. The restaurant food was not worth eating.
Stayed 1 night in Apr 2024

2/10 Terrible

Diane

Travelled with pets, Travelled with partner
Unfortunately we could not check in as we could not stay…When we arrived at the Waverley Castle hotel were told no dogs were allowed. It was pointed out to us that it was in the T&As. As we had stayed there before and enjoyed our stay with the dog we did not feel the need to read the T&As. We did not know that the hotel had changed ownership.. And as suggested to us about leaving dog in car was not an option for us as dog thefts are common and could not risk that. So we decided to look for other accommodation which we found couple of miles away who were very welcoming of us and our dog..
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

6/10 Okay

Thomas

Travelled with partner
Disliked: Cleanliness
Run tap for 5 mins before hot water came through if at all. Noisy motor for frudge cooler running all day.
Stayed 5 nights in Mar 2024

10/10 Excellent

Delyth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Shambles
The evening meal and breakfast were both delicious. The hotel experience itself was shabby and shambolic. Got an mail when I was on the way telling me that they had been unable to charge my card and therefore to contact them as my booking was in jeopardy. Arrived and asked WHY they had been trying to charge my card? It was a pay-at-property booking with hotel.com. Their muddled up answer was nonsense. They then took payment by asking for card details as they had no card machine and said they didn’t give receipts. I insisted and got one e mailed the next day. They then showed us to a room with a badly stained carpet - and paper thin walls which resulted in a very poor night sleep. We were told breakfast was 730 to 930 and when we went to Reception at 9 am we were told it was finished. When I queried it they checked and apologised for their mistake…. We had breakfast and then checked with Reception that we had to vacate the room by 11 am as it said on our booking. “No … you have to be out by 10” we were told. We left and a couple of hours later I received a phone call from them. Phoned back, and they had no idea who or why I had been called…. My overall impression is of a complete shambles. Great hotel if you don’t mind them randomly charging your card, randomly phoning you up for no reason, and randomly change their published times for things.
Stayed 1 night in Feb 2024

6/10 Okay

Catherine

Travelled with group
Liked: Cleanliness, staff & service
Enjoyed our stay. The staff were particularly friendly and helpful. The room was spotless. The hotel overall however is much in need of an upgrade. The carpets, paintwork etc, very tired. Well situated for walking from the hotel along the river Tweed and further afield.
Stayed 3 nights in Jan 2024

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Lovely people and great location. The building is spectacular but a little worn and tired. Can't wait to go back once the renovations are done!
Stayed 3 nights in Dec 2023

4/10 Poor

Jeffrey

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Christopher

Stayed 1 night in Dec 2023