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Hotel Serrano

4.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Serrano

Reception
Exterior
Exterior
Superior Room
LCD TV

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Air conditioning
    Air conditioning
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping

Explore the area

Map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006
  • Paseo de la Castellana
    1 min walk
  • U.S. Embassy
    6 min walk
  • Plaza de Colon
    10 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    21 min drive

Room options

View all photos for Double Room Single Use

Hair dryer, bidet, towels

Double Room Single Use

  • 18 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room

Double Room

Double Room

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Single Room

Single Room

Single Room

  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

Superior Room

Superior Room

  • Sleeps 2
  • 2 Large Twin Beds

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About this property

Hotel Serrano

Hotel with a 24-hour front desk, near Gran Via
A bar/lounge, a coffee shop/cafe, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Hotel Serrano offers 34 accommodations with safes and complimentary newspapers. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, bidets, and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hotel Serrano. During your stay, you're just a quick walk from Paseo de la Castellana. You'll find features like free WiFi in public areas, plus a bar and a coffee shop/cafe.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • 6 minutes by foot from U.S. Embassy and a 3-minute drive from Gran Via
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel Serrano.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

English, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking within 656 ft (EUR 30 per day)

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 16.5 for adults and EUR 7.50 for children
  • 1 coffee shop/cafe
  • 1 bar
  • Room service available

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bath or shower
  • Bidet
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • LCD TV

More

  • Free newspapers
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 16.5 for adults and EUR 7.50 for children
  • Nearby parking fee: EUR 30 per day (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Serrano Madrid
Serrano Madrid
Hotel Serrano Silken Madrid
Hotel Serrano Silken
Serrano Silken Madrid
Serrano Silken
Hotel Serrano Managed by Silken

Hotel Serrano Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 170 out of 341 reviews" "
Rating 8 - Good. 118 out of 341 reviews" "
Rating 6 - Okay. 38 out of 341 reviews" "
Rating 4 - Poor. 11 out of 341 reviews" "
Rating 2 - Terrible. 4 out of 341 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Alessandro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great location but definitely not a 4 star hotel as per advertised. It clearly looked like it was once a 2 or 3 star hotel and after some poor quality makeover they pushed it to categorize it as 4 star. Not a good sign. Very noisy air condition system and not in perfect working order. Breakfast was very average.
Stayed 4 nights in Jul 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

8/10 Good

Ioritz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Edna

Stayed 1 night in Aug 2024

2/10 Terrible

Pablo

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Silvia

Stayed 1 night in Jul 2024

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in the heart of Salamanca. Had a great stay here. Would recommend. Staff was professional and warm. Breakfasts were diverse and delicious.
Stayed 7 nights in Jun 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Not worth the value. Would not stay again.
No ramp at entrance. Just stairs. Small elevator and rooms, no coffee machine or anything in room. You expect that for that price. This hotel is not updated, just old style. I would not stay here again.
Stayed 1 night in Jun 2024

6/10 Okay

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Slightly hot.
Anniversary trip with my wife. First time in Spain, in general the hotel was fine, location was excellent, breakfast was very good. The biggest complaint was the air conditioner. Spain was very hot at this time of the year, although the hotel and the room had an a/c, it wasn’t doing a great job. I do want to mention that of the 3 hotels that I stayed on during this trip. Only one had a good a/c, in Spain it seems like a/c units are not common, or maybe regulated as malls, museums, and pretty much every building we visited had no a/c or the temperature was set probably around 76-78 degrees.
Stayed 2 nights in Jun 2024

8/10 Good

Gareth

Stayed 1 night in May 2024

8/10 Good

Orr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

8/10 Good

Ethel

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Guido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

pilar

Stayed 1 night in Apr 2024

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great Location, clean, a few minuts from Puerta de Arcalá
Stayed 3 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and a nice walk to el centro (30 mins). Very close to the US Embassy where I had a meeting. Great stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant return to Madrid!
It's been a long time between visits to Madrid and my recollection was foggy re: best areas to stay. We chose Salamanca on recommendation and then found Hotel Serrano via a search. It was an excellent choice and will most likely return. Comfortable room, quiet environment and a very friendly (and helpful) staff made the stay most enjoyable. Highly recommend.
Stayed 2 nights in Jan 2024

4/10 Poor

Julio

Disliked: Property conditions & facilities

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable quality hotel
Very pleasant stay at this hotel. Situated next to an important boulevard in the city. So many good restaurants in the chic Salamanca neighborhood! Short walk to Gran Fénix hotel for Súper cocktails at night. Price/quality cannot be beat.
Stayed 2 nights in Dec 2023

10/10 Excellent

Luis, San Juan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for tourists. You can walk to key areas such as El Retiro, Gran Vía, etc.
Stayed 1 night in Nov 2023

10/10 Excellent

Luis, San Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for such location
Stayed 1 night in Nov 2023

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay!!
Stayed 6 nights in Oct 2023

10/10 Excellent

Altoon, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location service rooms all great!
Stayed 1 night in Jul 2023

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good, well located, simple
Stayed 1 night in Jul 2023