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"We couldn't open the window. The tv control was useless. Couldn't turn the Tele on or off or change channels. " More
3 Jan 2024 by GM
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager
As a guest of Mercure Haydock Hotel, you'll find an indoor pool, a health club, Access to hot tub, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business centre and meeting rooms are available. The business-friendly Mercure Haydock Hotel also features a vending machine, a garden, and concierge services. Parking is available for a fee. This St Helens hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Mercure Haydock Hotel offers 137 air-conditioned accommodations with coffee/tea makers and a hairdryer. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy continental breakfast on weekdays from 6:00 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Beechers Restaurant – This restaurant serves breakfast, lunch and dinner.
24-hour room service is available.
An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.
Children aged under 16 years old are not allowed in the swimming pool without adult supervision.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
The listed Facilities Fee is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses eco-friendly cleaning products.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
