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Heeton Concept Hotel City Centre Liverpool

3.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heeton Concept Hotel City Centre Liverpool

Reception
Desk, free WiFi, bed sheets
Desk, free WiFi, bed sheets
Superior Quadruple Room
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Laundry
  • Free WiFi
  • Restaurant

Explore the area

Map
James Street, Liverpool, England, L2 7PQ
  • Museum of Liverpool
    4 min walk
  • Liverpool Town Hall
    4 min walk
  • Cavern Club
    5 min walk
  • Liverpool (LPL-John Lennon)
    32 min drive
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Twin Room

Twin Room

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Room (King - Disability Access)

Desk, free WiFi, bed sheets

Room (King - Disability Access)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room

Superior Quadruple Room

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Room (King)

Desk, free WiFi, bed sheets

Room (King)

  • Sleeps 2
  • 1 Queen Bed

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About this property

Heeton Concept Hotel City Centre Liverpool

Hotel with a 24-hour front desk, a quick walk to Cavern Club
Along with a restaurant, this hotel has a bar/lounge and dry cleaning. WiFi in public areas is free. Additionally, a 24-hour front desk, express check-in, and express check-out are onsite. Housekeeping is available once per stay.
Heeton Concept Hotel City Centre Liverpool offers 154 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided once per stay.

Our customers tell us they can't get enough of Heeton Concept Hotel City Centre Liverpool's great location. During your stay, you're just a quick walk from Liverpool Pier Head Ferry Terminal. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Just a 4-minute walk from Port of Liverpool Building and 4 minutes by foot from Museum of Liverpool
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Heeton Concept Hotel City Centre Liverpool.

Smoking is allowed in designated areas at this 3-star Liverpool hotel.

Heeton Concept Hotel City Centre Liverpool has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Estonian, French, Greek, Hindi, Hungarian, Italian, Polish, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking within 5249 ft (GBP 18 per day); discounts available

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Conveniences

  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Housekeeping (once per stay)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Lift
  • Lift door width (centimetres): 89
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 66
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 3
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Group Booking Policy: For bookings of 3 rooms or more, this property charges a deposit of GBP 100, collected at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 18 per day (5249 ft away)
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Days Inn Hotel Liverpool City Centre
Days Inn Liverpool City Centre
Days Inn City Centre Liverpool Hotel Liverpool
Days Inn Liverpool City Centre Hotel
Days Inn Liverpool City Hotel

Heeton Concept Hotel City Centre Liverpool Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 413 out of 1003 reviews" "
Rating 8 - Good. 381 out of 1003 reviews" "
Rating 6 - Okay. 137 out of 1003 reviews" "
Rating 4 - Poor. 34 out of 1003 reviews" "
Rating 2 - Terrible. 38 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Sierra

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
There was water damage on the ceiling, the tv was somewhat broken, and the strip on the bottom of the bathroom door was hanging half off. Staff was friendly and helpful. Elevator felt very unsafe and was questionable. Property often smelled like cigarette or marijuana smoke.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here instead
Reliably good and much improved of late..
Stayed 1 night in Sep 2024

10/10 Excellent

Patrick

Stayed 3 nights in Aug 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and good location
Stayed 2 nights in Aug 2024

4/10 Poor

Andrea

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Too hot
On arrival at the hotel we were told the air con wasn’t working but fans had been put in room and free bottled water available. It wasn’t overly warm outside so not a big deal we thought. How wrong we could be! The room was hot and, presumably for “safety”, the windows weren’t a type that could be opened even a little. The fan made little impact on the heat and was noisy so it was toss up which was the the lesser of two evils when trying to sleep. Hotel was nice enough and location great but we couldn’t have managed a second night.
Stayed 1 night in Jul 2024

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location
A cheap and cheerful hotel in the perfect location to explore Liverpool. The room was spacious and clean, with an excellent view of the Docks. For the price, I will definitely be back!
Stayed 1 night in May 2024

2/10 Terrible

Juli

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was a hot day/night, and when we checked into this hotel we were told the A/C was broken and 2 big floor fans were placed in the room, which made it very awkward for 3 people to move around the room. Our room was on the 5th floor which is one of their higher floors, and heat rises... The windows do not open and our room was a sweatbox all night... blowing hot air around. By the look of the HVAC construction work that was going on, they knew days in advance that their system was being replaced /repaired and failed to tell us beforehand (so we could cancel and make other arrangements... or at least make our own decision to stay or not). (That said... IF the A/C had been working, it was a relatively modern, good, clean place conveniently located.)
Stayed 1 night in Jun 2024

2/10 Terrible

Neville

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
The rooms were so hot no one could sleep and this was the same for all staying as the air conditioning is broken and they do not intend to fix it. They offer a fan but it is the least effective fan in the world. It clams to have bar but that closed and does not offer breakfast. Their was dirt everywhere.
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel in an city location.
Ideal hotel, which was great value for money and located in a great place for everything. Just across the road from the Liver building close to the Albert Dock. Highly recommended.
Stayed 1 night in Jun 2024

4/10 Poor

Ashley

Business traveller
Disliked: Cleanliness, property conditions & facilities
Worn out but functional
No air con, tv would not turn off, toilet seat broken, mould in shower, stained carpets, full time residents, dilapidated lift, funky smell. Comfy bed and friendly staff.
Stayed 2 nights in Jun 2024

6/10 Okay

Graham

Liked: Cleanliness, staff & service
Stayed here for two nights and was given an assessable room with a wet room. I hadn’t ordered one or need one and did tell the staff but they said it was available so I had it allocated. Room was fine and large. Wet room was ok but of course a lower wash hand basin with no plug was the downside. My room 501 was adjacent to the lift and I could hear that going up and down all night. Air conditioning did not work and windows could not be opened. Room cleaning was every three days or at end of occupation do my room didn’t get cleaned. Kettle was too large to go under the bathroom tap so had to fill my mug up and fill It that way. However the room charges were very reasonable and staff were very nice. Shame restaurant seems to be open in the evening only and only order to be taken away. Shame there was no breakfast option though loads of local places to eat, Great location s few minutes walk to the Albert docks and 15 from Lime Street. James Street Station is literally next door to the hotel
Stayed 2 nights in Jun 2024

2/10 Terrible

Elliot

Disliked: Cleanliness, staff & service, property conditions & facilities
Low quality in every way. Bugs in bed. Toilet didn’t flush well. Shower open and uncomfortable. 1/10.
Stayed 2 nights in Jun 2024

6/10 Okay

Stephen

Stayed 1 night in Jun 2024

4/10 Poor

Oliver

Travelled with partner
Disliked: Cleanliness, amenities
Booked the last room available which was a mobility room. The room itself was nice, but the bathroom had mould & fixtures were falling off the walls. The soap dispenser did also not work which wasn’t ideal. The hotel also had no A/C when staying which meant we had to use a fan, but even that didn’t help with the heat. I do feel like the hotel should have warned us prior to booking!
Stayed 1 night in Jun 2024

10/10 Excellent

O

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Trenton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some repairs are being done .other then great
Air-conditioning was out other than that it was actually a nice comfortable stay
Stayed 3 nights in May 2024

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
good staff and nice room
Stayed 1 night in May 2024

8/10 Good

CAROLINA

Liked: Cleanliness
Yes and no
Overall good. Unfortunately it wasn't possible to order food the QR code provided and on the second night someone screamed from 10.30 p.m. to 3 a.m...apart from that the room was good even if a bit claustrophobic. The window was sealed and the room was very hot. Thank goodness there were 2 fans. A/C wasn't available.
Stayed 4 nights in May 2024

8/10 Good

Kevin

Stayed 1 night in May 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view, room and staff
Great hotel, customer service was friendly
Stayed 1 night in May 2024

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and we really enjoyed our stay.
Stayed 1 night in Apr 2024

6/10 Okay

Pip

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed one night , Given room by reception , Went our room and was given the disabled room , , To be honest the hotel should ask first , are you happy with this room or do you want another room , Inside room the toilet and basins was to disability, The shower toiletries was all watered down which not good sign , The beds was lovely and great location, Would i stay there again no
Stayed 1 night in Mar 2024