4/10 Poor
Francessca
15 Sept 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived at the hotel after a long travel to be greeted by a very friendly lady at the reception who took us through check in, she gave us our room key and up went went however there was an awful hissing sound in the room and the room smelt unclean like damp and foist so we immediately went downstairs to speak to the lady. She went in the room and agreed this room shouldn’t have been sold, this was room 303. She swiftly then changed us rooms to 306 which was massive however was opposite the bars which was fine we understood the location however the window was open so we thought let’s shut it to avoid some sound. However, the window was broken and there was no way to shut it, down again to reception where we asked the lady to help us with the window. She came up and realised it was broken and said it needed to be reported and we had to move rooms again. We were then moved into room 302 but by this time we were both fed up at the lack of communication of which rooms were actually suitable to be sold and we just wanted to get in the room and relax. We ran the jetted bath. Got in and lots of black mould filled the bath tub from the jet so by this point we were so annoyed so we decided to leave the hotel and go out as we were fed up. The nights sleep wasn’t the best as the night club downstairs was a lot noisier than we thought and we didn’t realise it was open until 5am!! The next morning I took a shower, washed my hair for the hair dryer to then be broke!! Couldn’t write it.
Francessca
Stayed 1 night in Sep 2024