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 Gloucester •1 Room
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Gloucester Robinswood Hotel, BW Signature Collection

4-star property
Marlstone Close, Robinswood Hill, Gloucester, England (01) 562 1066
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3.5 out of 5
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See all 13 ebookers Reviews

"The hotel is comfortable and easy to get to. Charging for parking is a bit rich, when you have no EV charging points and there are not many nearby. It ... " More

By a verified traveller on Thu 13 Apr 2023

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Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Suite, 1 Double Bed, Non Smoking (with 2 double sofa beds)

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Gloucester Robinswood Hotel, BW Signature Collection. During your stay, you're just a quick walk from Gloucester Ski and Snowboard Centre. Free WiFi in public areas, a full-service spa and an indoor pool are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with hot stone massages, body scrubs or facials at the spa
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Gloucester Ski and Snowboard Centre and 5 minutes on foot from Robinswood Hill Country Park
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Gloucester Robinswood Hotel, BW Signature Collection ratings based on 13 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Gloucester Robinswood Hotel, BW Signature Collection

Everyone (8) Couples (4)
4 out of 5
The hotel is comfortable and easy to get to. Charging for parking is a bit rich, when you have no EV charging points and there are not many nearby. It is very quiet and clean, with a good leisure centre and bar/ restaurant

Posted by on 13 Apr 2023

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Comment from Hotel Management

15 Apr 2023 by Shane

Dear Christy, Thank you for leaving a review on Ebookers.com and your great score. A lot of hotels now charge for parking and we have decided to apply a small charge for guest vehicles. I am delighted that you were able to use our facilities and found the hotel comfortable and enjoyed your stay. I hope we are able to welcome you back in the future and show your a perfect 5/5 stay. Shane

5 out of 5

Posted by on 12 Apr 2019

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4 out of 5

Posted by on 10 Mar 2019

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4 out of 5
Friendly staff at reception. Spacious and very clean room. Great Spa facilities. Lots of choice at breakfast.

Posted by on 10 Mar 2019

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5 out of 5
Nice clean, modern bedrooms. Friendly staff. Great spa area

Posted by , from U.K. on 23 Sep 2018

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3 out of 5

Needs small touches updated

Lovely hotel but the mugs in my room were stained and chipped. The bath mat had mildew around the suction grips. The dinner was diappointing soup of the day was horrid the tomato soup was the worse I have tasted it looked and tasted like tomatoe puree with hot water. The chips were soggy the tomato and red onion salad was very poor quality badly presented and not fresh so other than the restaurant needing major improvements for the money you spend it was a decent stay

Posted by , from London on 19 Oct 2017

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1 out of 5

Extremely disappointing stay

Pros: The oldish waitress lady, she was lovely and always very polite and helpful.
Cons: All of the above!
Location: Location wise - middle of a council estate, nothing to do around the hotel, we had to drive for miles for things to do and restaurants etc.
On arrival we had to wait for our room to be cleaned, that was fine except when we got into the room there were beetles all around the room, that was clean. There were stains on the white bedding and the pillows were very heavily stained too. At breakfast my partner found a very large vein in her sausage and I found a piece of bone in the bacon. We only ate toast and cereal for breakfast for the rest of the stay. We had one evening meal in the hotel, and what a waste of money that was. I had the beef rib, which on arrival was a bone with fat on, the chips were sweet potato (not advertised as this) and stone cold. I sent this back and eventually they agreed to not charge me for my meal but offered no replacement so I went to bed very hungry that night. My partner had the Lamb Tagine, the flavours were good but it must have been mistaken for a vegetarian dish as there was no meat in it. The waiters that night were very rude. There was a waitress who worked every morning on breakfast and she was a super star and so lovely (the best thing about this place). A request for a glass of Pinot Grigio at the bar, they ran out, sent someone to the cellar to get a new bottle, came back with the wrong one, only to tell me that they had none left, I heard him say he wasn't going back down to the cellar. Too much effort. They did not refund the extra when they gave me a cheaper wine. The spa was full of kids messing about all day, if you wanted to use the spa you had to go after 6?

Posted by , from Leeds on 24 Aug 2017

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1 out of 5

Tired rooms, smelly hallways amd poor housekeeping

I was expecting a peaceful and relaxing stay over the three nights booked at the hotel, unfortunately I was disappointed. Booked from the 16th to 19th Jan 2017 and allocated a room with broken heating, broken light, TV not working, broken cupboard damaged desks, sunken mattress, broken shower, broken cupboard door, smoking guests in next room, rusting and old shower rail and curtain, damaged shower fitting, broken extraction and noisy rooms. All made for a depressing stay at the hotel, and i do feel ripped of especially when I raised the issues with staff and got no where. I really can't think of any positive about my stay at this hotel except that it was close to my workplace.

Posted by , from Gloucester on 20 Jan 2017

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3 out of 5

It was local to visit family.

Pros: Location, quiet area, no traffic.
The room was fine but lacked a shaving mirror, room safe and a fan was the air conditioning. Food for breakfast was average but adaquate. Good parking facilities.

Posted by , from sussex on 25 Jul 2016

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4 out of 5

Weekend Trip

The Gloucester central hotel definitely lives up to its name, situated right in the heart of Gloucester. The shops are on the doorstep and the restaurants, bars and cinema at the quays is only a short 15 minute walk away. The room I stayed in was a good size with TV, free WiFi and fridge and microwave which, while unusual at first was actually really useful and a good idea. It was well kept and I had no complaints at all. The hotel is clean and modern which ensured my girlfriend and I had an enjoyable stay. I would definitely recommend it and I'm staying again this weekend!

Posted by on 17 Dec 2015

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About the Gloucester Robinswood Hotel, BW Signature Collection

Location Marlstone Close, Robinswood Hill, Gloucester, England GL4 6EA

Property Features

Gloucester Robinswood Hotel, BW Signature Collection offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business centre and meeting rooms are available. A children's pool, a fitness centre, and spa services are also featured at the business-friendly Gloucester Robinswood Hotel, BW Signature Collection. For a fee, parking is available. This 4-star Gloucester hotel is smoke free.

  • 95 guestrooms or units
  • 2 levels
  • Conference rooms
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Beauty salon
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Gloucester Station (4.7 km / 2.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Gloucester Robinswood Hotel, BW Signature Collection offers 95 accommodations with a safe and a hairdryer. 32-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Films for purchase
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Heating
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 7:00 AM to 9:30 AM.

Brasserie Restaurant – This restaurant serves breakfast, lunch and dinner. A children's menu is available.

Wine Bar – This restaurant serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Downhill skiing nearby
  • Racquetball/squash on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna and a steam room. The spa is open daily.

  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Detoxification wrap
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: GBP 30.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Eurocard and Barclaycard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Credit card pre-authorization
  • Contactless check-in is available
  • Cashless transactions are available
  • No lifts
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 15.00 per person
  • Self-parking fee: GBP 5 per day
  • Pet fee: GBP 30.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gloucester Hallmark
  • Gloucester Hallmark Hotel
  • Hallmark Gloucester
  • Hallmark Gloucester Hotel
  • Hallmark Hotel Gloucester
  • Hotel Hallmark Gloucester
  • Hallmark Hotel Gloucester
  • Gloucester BW Signature Collection
  • Gloucester Robinswood Hotel, BW Signature Collection Hotel
  • Gloucester Robinswood Hotel, BW Signature Collection Gloucester

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.