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Macdonald Craxton Wood Hotel & Spa, Chester

4.0 star property

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Photo gallery for Macdonald Craxton Wood Hotel & Spa, Chester

Couples treatment room(s), sauna, body treatments, aromatherapy
Exterior
Indoor pool
Couples treatment room(s), sauna, body treatments, aromatherapy
Couples treatment room(s), sauna, body treatments, aromatherapy

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
Parkgate Road, Ledsham, Nr Chester, Ellesmere Port, England, CH66 9PB
  • Burton Mere Wetlands
    ‪20 min walk‬
  • Blue Planet Aquarium
    ‪7 min drive‬
  • Countess of Chester Hospital
    ‪10 min drive‬
  • Manchester (MAN)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed (Standard Double Family 3)

Premium bedding, down duvets, desk, blackout curtains

Standard Room, 1 Double Bed (Standard Double Family 3)

  • 18 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Suite, 1 Double Bed (Super Deluxe Suite)

Premium bedding, down duvets, desk, blackout curtains

Superior Suite, 1 Double Bed (Super Deluxe Suite)

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed (Super Deluxe Double)

Premium bedding, down duvets, desk, blackout curtains

Deluxe Room, 1 Double Bed (Super Deluxe Double)

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Standard Double)

Premium bedding, down duvets, desk, blackout curtains

Standard Room, 1 Double Bed (Standard Double)

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds, Accessible (Accessible Twin)

Premium bedding, down duvets, desk, blackout curtains

Room, 2 Single Beds, Accessible (Accessible Twin)

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Single Bed (Standard Single)

Premium bedding, down duvets, desk, blackout curtains

Standard Room, 1 Single Bed (Standard Single)

  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Room, 1 King Bed (Super Deluxe King)

Premium bedding, down duvets, desk, blackout curtains

Deluxe Room, 1 King Bed (Super Deluxe King)

  • 18 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Standard King)

Premium bedding, down duvets, desk, blackout curtains

Standard Room, 1 King Bed (Standard King)

  • 18 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed (Deluxe King)

Premium bedding, down duvets, desk, blackout curtains

Deluxe Room, 1 Double Bed (Deluxe King)

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

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Property grounds

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  • Pool
  • Hot tub
  • Spa
  • Parking included
4.1 out of 5, Very good, (870)
The price is €92
for 1 room
includes taxes & fees
18 Mar - 19 Mar
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About this property

Macdonald Craxton Wood Hotel & Spa, Chester

Eco-certified hotel with a full-service spa and a health club
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite.
Macdonald Craxton Wood Hotel & Spa, Chester offers 72 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Ellesmere Port hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Macdonald Craxton Wood Hotel & Spa, Chester. During your stay, you'll be within walking distance of Burton Mere Wetlands. Free WiFi in public areas, free self parking, and a full-service spa are available.
  • Free WiFi
  • Free self parking
  • Enjoy British cuisine while dining at Craxton Wood Grill
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with facials, body wraps, or aromatherapy at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym, a steam room, and a sauna
  • 8 minutes by car from Chester Zoo and 9 minutes from Cheshire Oaks Designer Outlet
  • Cats and dogs welcome for a fee (restrictions apply)
Macdonald Craxton Wood Hotel & Spa, Chester offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A sauna, a terrace, and tour/ticket assistance are also featured at the eco-certified Macdonald Craxton Wood Hotel & Spa, Chester. Self parking is free.

This 4-star Ellesmere Port hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:00 AM and on weekends from 8:00 AM to 10:00 AM.
Craxton Wood Grill - This restaurant specializes in British cuisine and serves breakfast and dinner.
The Cocktail Bar & Lounge - Overlooking the garden, this bar serves lunch, dinner, and light fare.
Onsite venue #3 - This coffee shop serves light fare only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Hungarian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM–9:00 AM on weekdays and 8:00 AM–10:00 AM on weekends: GBP 24 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Craxton Wood Grill
  • The Cocktail Bar & Lounge

Things to do

  • Fitness classes
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • Banquet hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage/treatment rooms
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 24 per person
  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Children are allowed in the pool 9-11 AM and 3-6 PM.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Craxton
Craxton Wood
Macdonald Craxton
Macdonald Craxton Wood
Macdonald Craxton Wood Ellesmere Port
Macdonald Craxton Wood Hotel
Macdonald Craxton Wood Hotel Ellesmere Port
Macdonald Craxton Wood Hotel Spa
Macdonald Craxton Wood Hotel & Spa, Chester Hotel
Macdonald Craxton Wood Hotel & Spa, Chester Ellesmere Port

Macdonald Craxton Wood Hotel & Spa, Chester Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 255 out of 807 reviews
Rating 8 - Good. 293 out of 807 reviews
Rating 6 - Okay. 144 out of 807 reviews
Rating 4 - Poor. 83 out of 807 reviews
Rating 2 - Terrible. 32 out of 807 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Karen

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Brien

Liked: Staff & service
We opted to stay in double delux room which in theory was just a doucle room with a table and chairs put in
Stayed 1 night in Nov 2024

2/10 Terrible

Alex

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Leaking and wet bathroom
Room had a leaky bathroom and they still put me as a guest in there. Never staying with thos hotel ever again!
Stayed 1 night in Nov 2024

8/10 Good

Victoria

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Sudhakar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay, great price and great offerings
Great Place to stay, use of spa facilities included in the price.
Stayed 1 night in Nov 2024

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect just radiator in one of our 2 rooms too close to bed so surface burn when going past radiator perhaps bed needs to be moved slightly in room 215
Stayed 2 nights in Nov 2024

8/10 Good

Robert

Stayed 1 night in Nov 2024

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcoming staff, tasty food, large rooms and comfy beds but conference facilities were not as good as expected (cold rooms and projector to dim for a bright room), bedroom was initially cold as all heating switched off, long walk to bedrooms from reception and very inflexible Manager regrading changes to booking dates (charges would be made).
Stayed 3 nights in Nov 2024

8/10 Good

Fenton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Room allocated was next to the plant room. Very noisy at night and early hours -4am onwards. Staff did readily change our room for the 2nd/3rd night
Stayed 3 nights in Nov 2024

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location
Lovely comfy beds and great food
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Carol

Stayed 1 night in Jun 2024

6/10 Okay

Steven Michael

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Ok
Slow service Clean comfortable room a bit dated.
Stayed 2 nights in Oct 2024

6/10 Okay

Alison

Liked: Cleanliness, staff & service
I was very disappointed with the single room, hotel was lovely and family who stayed had lovely rooms but the single room was tiny, shower was really small, no phone, stains on the ceiling and down the wall, also the first floor seemed quite shabby compared to the ground floor
Stayed 1 night in Oct 2024

6/10 Okay

Gary

Positives: Good sized room with comfy bed Breakfast was plentiful, tasty and served hot Negatives: Our bedroom was tired, dated and not thoroughly cleaned Receptionist was unwelcoming and lacked customer care
Stayed 1 night in Oct 2024

6/10 Okay

Natalie

Stayed 1 night in Oct 2024

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Joseph

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was full of Spiders and my little girl was not happy then the heating wouldn't turn off in my room and was so hot i had to be moved to another room
Stayed 1 night in Oct 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
no
Stayed 3 nights in Oct 2024

6/10 Okay

Heather

Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Justin, Solihull

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Phil

Business traveller
Liked: Cleanliness, room comfort
Chilly
Unfortunately the heating was not working, the room was cold and there were no heaters available, reception did give me an extra quilt! However this was a 2 night stay and the second night it was sorted out. Food was a little on the pricey side but the pork belly was lovely
Stayed 2 nights in Oct 2024

8/10 Good

Jonathan

Stayed 1 night in Sep 2024