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Best Western Plus Citrus Hotel Eastbourne

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Plus Citrus Hotel Eastbourne

View from property
Standard Room, 1 King Bed, Non Smoking, Sea View
Garden
On the beach
Desk, free WiFi, bed sheets

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Parking available
  • Laundry
  • Pet-friendly
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
King Edward's Parade, Eastbourne, England, BN21 4EB
  • Western Lawns
    ‪1 min walk‬
  • Congress Theatre
    ‪3 min walk‬
  • Towner Art Gallery
    ‪3 min walk‬
  • Shoreham-By-Sea (ESH-Shoreham)
    ‪61 min drive‬

Room options

View all photos for Standard Room, 1 Single Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Single Bed, Non Smoking

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Desk, free WiFi, bed sheets

Deluxe Suite, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed

View all photos for Standard Room, Accessible, Non Smoking (Walk-in Shower)

Desk, free WiFi, bed sheets

Standard Room, Accessible, Non Smoking (Walk-in Shower)

  • 23 sq m
  • Sleeps 4
  • 3 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking, Partial Sea View

Desk, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking, Partial Sea View

  • 23 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Sea View

Desk, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Sea View

  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Sea View

Desk, free WiFi, bed sheets

Suite, Multiple Beds, Non Smoking, Sea View

  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking, Partial Sea View

Desk, free WiFi, bed sheets

Standard Room, 3 Single Beds, Non Smoking, Partial Sea View

  • 23 sq m
  • Sea view
  • Sleeps 4
  • 3 Twin Beds

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Exterior

The Burlington Hotel

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Free WiFi
Restaurant
Breakfast available
3.9 out of 5, Good, (1053)
The price is €51
for 1 room
includes taxes & fees
1 Feb - 2 Feb
The Burlington Hotel

About this property

Best Western Plus Citrus Hotel Eastbourne

Beachside fun near Eastbourne Heritage Centre
Along with a restaurant, this smoke-free hotel has a coffee shop/cafe and self parking. WiFi in public areas is free. Other amenities include a business center, dry cleaning, and a 24-hour front desk.
Best Western Plus Citrus Hotel Eastbourne offers 50 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Best Western Plus Citrus Hotel Eastbourne. During your stay, you're just a quick walk from Western Lawns. Enjoy features like free WiFi in public areas, plus a restaurant and a coffee shop/cafe. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Steps from Eastbourne Heritage Centre and Congress Theatre
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe. WiFi and wired Internet are free in public spaces. Business amenities include a business center and meeting rooms. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Best Western Plus Citrus Hotel Eastbourne. For a fee, parking is available.

This 3-star Eastbourne hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.
Best Western Plus Citrus Hotel Eastbourne has a restaurant on site.
Room service is available.

Languages

Afrikaans, Danish, English, French, German, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (GBP 2 per day)
  • Off-site parking within 328 ft (GBP 2 per day)
  • Street parking available

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–10:00 AM: GBP 6.95 for adults and GBP 5 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Conveniences

  • Banquet hall
  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beachfront location

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 1-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 6.95 for adults and GBP 5 for children
  • Self parking fee: GBP 2 per day
  • Nearby parking fee: GBP 2 per day (328 ft away)
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
Front desk staff will greet guests on arrival.

Property is also known as

Big Sleep Eastbourne
Big Sleep Hotel Eastbourne
Eastbourne Big Sleep
Hotel Big Sleep Eastbourne
Big Sleep Hotel Eastbourne Compass Hospitality
Big Sleep Eastbourne Compass Hospitality
Best Plus Citrus Eastbourne
Citrus Hotel Eastbourne by Compass Hospitality
Best Western Plus Citrus Hotel Eastbourne Hotel
Best Western Plus Citrus Hotel Eastbourne Eastbourne
Best Western Plus Citrus Hotel Eastbourne Hotel Eastbourne

Best Western Plus Citrus Hotel Eastbourne Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 138 out of 512 reviews" "
Rating 8 - Good. 207 out of 512 reviews" "
Rating 6 - Okay. 103 out of 512 reviews" "
Rating 4 - Poor. 37 out of 512 reviews" "
Rating 2 - Terrible. 27 out of 512 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Lewis

Stayed 5 nights in Oct 2024

8/10 Good

Branden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm, comfy, polite staff, not bad for a couple if days. Offer breakfast. 15 min walk from station. Close to beaches and theatres.
Stayed 2 nights in Oct 2024

6/10 Okay

Michelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Not the cleanest
Property isnt the cleanest of properties. Room was large, bathroom requires a major scrub feaces around the toilet pan from previous people, shower was grubby, towels seen better days. Pillows were hard & bed not the comfiest. Sea view frm the room was the best thing. Glad it was only a quick stay over. There is alot of potential in this place & with a quick decent clean & a freshing up it would be good.
Stayed 1 night in Oct 2024

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service
We recently stayed at the Citrus Hotel in Eastbourne and were pleasantly surprised by the experience. Our room was spacious, featuring a lovely sea view that added a touch of tranquility to the stay. The large bay window, complete with comfortable armchairs, was perfect for relaxing while enjoying the view. The room itself was well-appointed with a big mirror, a cozy coffee table, and nice bedside tables. There was a desk to work at, which came in handy, along with a good-sized TV for downtime. We appreciated the power outlets with USB connections, making it easy to charge our devices. The hotel provided thoughtful amenities like extra pillows and hot beverages in the room. A fan was also available, which helped maintain a comfortable temperature. The clean towels added to the overall sense of care taken by the staff. The hotel’s 24-hour front desk made check-in and any inquiries convenient. We also loved the communal lounge, which had both a foosball and pool table, perfect for some light entertainment. Snacks and drinks were readily available at the front desk, which was a nice touch. Breakfast far exceeded expectations, going beyond the advertised continental offering. It was a quiet, peaceful stay, with plenty of comfort and thoughtful details that made the experience memorable.
Stayed 1 night in Oct 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Oct 2024

10/10 Excellent

Claire

Travelled with partner
Liked: Amenities
I liked the place. A full English breakfast would of been lovely. I liked the way you can stay in the room until 11 o'clock happy to part with the money.
Stayed 1 night in Oct 2024

4/10 Poor

Julia, FRESNO

Stayed 1 night in Sep 2024

6/10 Okay

Claire

Travelled with partner
Liked: Cleanliness, staff & service
Definitely.Liked the price for the area and it was reasonably clean. Apart from the hair dryer wire being cut , not in use. The Free Wi-Fi. was very much in an out. Not great if you rely on it.
Stayed 2 nights in Oct 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean staff were excellent right on the beach front only had one night perfect for us
Stayed 1 night in Oct 2024

10/10 Excellent

Emma

Liked: Cleanliness
Large room, nice and clean. Beds a bit firm but that’s personal taste. Great location, happy to visit again 😊
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay - would not recommend
Hotel is very tired and in desperate need of a make over. Room was cold and noisy. reception tried to make it work and then left without addressing it. Pillows are horrible- unless if you like firm or extra firm pillows. The room, bathroom and overall decor just looks dated. Don’t trust the photos,
Stayed 2 nights in Oct 2024

6/10 Okay

Jill

Stayed 1 night in Sep 2024

4/10 Poor

Dougie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Heating turned off when it was needed between 7pm 4.30am... Making showering a freezing nightmare when you get up......
Stayed 1 night in Oct 2024

8/10 Good

Georgina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location great price
Stayed 1 night in Sep 2024

10/10 Excellent

Raimonds

Liked: Staff & service, property conditions & facilities, room comfort
When we come in , the room was not ready
Stayed 1 night in Sep 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent friendly service by Andrew who managed to find me a really nice room with beautiful sea view! I look forward to staying here again!
Stayed 1 night in Sep 2024

6/10 Okay

Julie

Disliked: Property conditions & facilities
A budget hotel really. You get what you pay for. Lift wasnt working. I had booked a sea view and was at the back of the hotel. The decor was a bit drab but for £105 for 2 nights, cant really complain. Although a vending machine in the reception area for food and drink was unusual.
Stayed 2 nights in Sep 2024

2/10 Terrible

Katie

It was awful got no sleep there was a massive grinding noise all night asked to be moved at 10 at night and couldn’t and in the morning told the manager and he said the noise was unexceptable and to complain to you to get our money back
Stayed 1 night in Sep 2024

8/10 Good

Mike

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very clear in booking check in and outs
Stayed 1 night in Sep 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a Lovely Hotels with Great staff and very Friendly, Nice Bed. Nice shower 🚿 and Great TV 📺, THE Breakfast was Fairly Reasonable, and it was Continental, It was Very close to 🌊 Front...was Great to walk 🚶‍♀️ I'd definitely go back again !!!!
Stayed 2 nights in Sep 2024

8/10 Good

Anthony

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

Margaret

Travelled with partner
Disliked: Staff & service, amenities
Very poor decoration lift not working no service in room no change of towels
Stayed 2 nights in Sep 2024

6/10 Okay

Emily

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lovely staff and bed was comfy. Excellent position by the sea and near lovely Little Italy area. Downsides: sheets needed a higher temp wash or to be replaced (stains) and bathroom bin was full from the last guests. Lift broke too, but stairs were fine for us. For the price, we had a comfortable stay.
Stayed 1 night in Sep 2024

8/10 Good

Bogdan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Good

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024