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 Eastbourne •1 Room
 Eastbourne • 1 Room
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Citrus Hotel Eastbourne by Compass Hospitality

3-star property
King Edward's Parade, Eastbourne, England (01) 562 1066
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3.6 out of 5
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See all 8 ebookers Reviews

"The room was too cold and the heater wasn't working " More

By a verified traveller on Fri 31 Jan 2020

Points Of Interest

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Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room, Multiple Beds, Non Smoking, Partial Sea View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Sea View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Best Western Plus Citrus Hotel Eastbourne. During your stay, you're just a quick walk from Western Lawns. Enjoy features like free WiFi in public areas, plus a restaurant and a coffee shop/cafe. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Steps from Eastbourne Heritage Centre and Congress Theatre
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Best Western Plus Citrus Hotel Eastbourne ratings based on 8 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Plus Citrus Hotel Eastbourne

Everyone (6) Couples (1) Family (1)
4 out of 5

Posted by on 30 Aug 2024

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Comment from Hotel Management

16 Oct 2024 by Citrus eastbourne

Thank you for your review

4 out of 5

Posted by on 28 Oct 2021

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3 out of 5
The room was too cold and the heater wasn't working

Posted by on 31 Jan 2020

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Comment from Hotel Management

18 Feb 2020 by Rika

I am so sorry your room was cold. I don't know whether you brought this up with the reception team at the time? If you could contact me directly, I would appreciate that very much. Regards Rika

4 out of 5
Nice layout in the communal areas and included a pool table and table tennis

Posted by on 3 Aug 2019

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Comment from Hotel Management

24 Aug 2019 by Rika

Thank you for your feedback

3 out of 5
Staff were friendly and helpful. The location and parking is great. Hotel needs updating, the lift is particularly bad. Breakfast was average. We stayed in a family room which had a double bed and bunk beds. Double bed was comfy, bunk beds need new mattresses. The bathroom was grubby and reminiscent of a hospital bathroom/scary film. If you get this at a cheap price and only stay one night then it will do the job.

Posted by , from Bedfordshire on 16 Apr 2018

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4 out of 5

Good Value for money at this economy hotel.

There are classier hotels in Eastbourne but none is better value for money. The basic essentials are all provided and the management and staff very attentive. Close to main theatres and about ten minutes walk to town centre shopping.

Posted by , from Clacton on 23 Nov 2017

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3 out of 5

Not bad. Good for sleeping

Hotel was fine for what I needed but nothing special. Single Room very basic but good for sleep because it was tucked away in the hotel. Room very warm and no climate control except for opening the window. Luckily it wasn't too hot outside and it cooled soon after opening it. No specific hotel parking is really annoying in a place that really needs it. Last thing you need after a 4 hour drive is to scramble around looking for street spaces and trying not to get a ticket.

Posted by , from midlands on 6 Jun 2017

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4 out of 5

nice hotel with big rooms, close to the beach

The rooms offer plenty of space and we had a great view on the Pier from our window. Staff is very friendly and helpful. Never experienced such a quick and efficient check in before! Nice hotel offering good value for money.

Posted by on 23 Aug 2017

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About the Citrus Hotel Eastbourne by Compass Hospitality

Location King Edward's Parade, Eastbourne, England BN21 4EB

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and meeting rooms. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Best Western Plus Citrus Hotel Eastbourne. For a fee, parking is available. This 3-star Eastbourne hotel is smoke free.

  • 1 building
  • 50 guestrooms or units
  • 5 levels
  • Conference rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Eastbourne Station (1.1 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Citrus Hotel Eastbourne offers 50 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining
  • Flat-screen television
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Desk
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.

Best Western Plus Citrus Hotel Eastbourne has a restaurant on site.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 20 per pet, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation.

  • Contactless check-out is not available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Smoke detector
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 7 for adults and from GBP 7 for children
  • Self-parking fee: GBP 2 per day
  • Nearby parking fee: GBP 2 per day (328 ft away)
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Big Sleep Eastbourne
  • Big Sleep Hotel Eastbourne
  • Eastbourne Big Sleep
  • Hotel Big Sleep Eastbourne
  • Big Sleep Hotel Eastbourne Compass Hospitality
  • Big Sleep Eastbourne Compass Hospitality
  • Best Plus Citrus Eastbourne
  • Citrus Hotel Eastbourne by Compass Hospitality
  • Best Western Plus Citrus Hotel Eastbourne Hotel
  • Best Western Plus Citrus Hotel Eastbourne Eastbourne
  • Best Western Plus Citrus Hotel Eastbourne Hotel Eastbourne
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.