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The Croft Hotel, BW Signature Collection

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Croft Hotel, BW Signature Collection

Suite, 1 King Bed, Non Smoking, Jetted Tub
Lunch and dinner served, British cuisine
Exterior
Serves lunch and dinner
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Restaurant
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Parking included
    Parking included

Explore the area

Map
Croft on Tees, Darlington, England, DL2 2ST
  • Rockliffe Hotel Spa
    16 min walk
  • Blackwell Grange Golf Club
    4 min drive
  • Croft Circuit
    7 min drive
  • Durham (MME-Teesside Intl.)
    19 min drive

Room options

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking (with Sofabed)

Family Room, 1 Double Bed, Non Smoking (with Sofabed)

Family Room, 1 Double Bed, Non Smoking (with Sofabed)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

  • 12 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking (Larger Room)

Junior Suite, 1 King Bed, Non Smoking (Larger Room)

Junior Suite, 1 King Bed, Non Smoking (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

Luxury Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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Exterior
Mercure Darlington Kings Hotel
Free WiFi
Restaurant
Breakfast available
Parking available
4.0 out of 5, Very good, (739)
The price is €63
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Mercure Darlington Kings Hotel

About this property

The Croft Hotel, BW Signature Collection

Hotel in Darlington with a 24-hour business center and a 24-hour front desk
A restaurant, a bar/lounge, and a 24-hour business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a business center, and conference space. Housekeeping is not available.
The Croft Hotel, BW Signature Collection offers 24 accommodations with safes and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Darlington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones.

Our customers tell us they can't get enough of the helpful staff at The Croft Hotel, BW Signature Collection. During your stay, you'll be within walking distance of Rockliffe Hotel Spa. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • English breakfast served weekdays for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and a meeting room
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 3-minute drive from Rockliffe Hotel Spa and a few minutes from Blackwell Grange Golf Club
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and a meeting room are available.

WiFi is free in public spaces. The business-friendly The Croft Hotel, BW Signature Collection also features a terrace, express check-in, and room service (during limited hours). Free self parking is available.

This 3-star Darlington hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7 AM and 10 AM.
Onsite venue - This gastropub specializes in British cuisine and serves lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • English breakfast available for a fee weekdays 7 AM–10 AM: GBP 14.95 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Family friendly

  • Cots/infant beds (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Luggage storage
  • No housekeeping
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • A meeting room

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Cots/infant beds (surcharge)
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 11:30 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for GBP 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 14.95 per person
  • Crib (infant bed) fee: GBP 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Croft Darlington
Croft Hotel
Croft Hotel Darlington
Hotel Croft
Best Western Plus Croft Hotel Darlington
Best Western Plus Croft Darlington
Best Western Plus The Croft Hotel
The Croft Hotel BW Signature Collection
The Croft Hotel, BW Signature Collection Hotel
The Croft Hotel, BW Signature Collection Darlington
The Croft Hotel, BW Signature Collection Hotel Darlington

The Croft Hotel, BW Signature Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 184 out of 350 reviews" "
Rating 8 - Good. 110 out of 350 reviews" "
Rating 6 - Okay. 40 out of 350 reviews" "
Rating 4 - Poor. 10 out of 350 reviews" "
Rating 2 - Terrible. 6 out of 350 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with parking out at the front. Easy check-in. Room was very clean and looked nice. In some areas it could do with a re-paint and the TV’s could be updated to smart TV so guests could stream their own media but otherwise a well equipped room with everything i needed.
Stayed 1 night in Aug 2024

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel in a lovely village setting
Check in was great, we (me and my hubby), were there for a wedding and they allowed us to check in two hours early as the room was ready, which was a great help to us, to get unpacked and finish getting ready before the ceremony. The staff were friendly, professional and polite. Our room(number1), was delightful, lovely muted green colour scheme, with a very comfortable king size bed resulting in a good nights sleep. There was a nice bathroom with a big shower, just the job! Also provided was an iron and ironing board. For some reason we didn't have a kettle in our room, although the cups and tea and coffee were there, so perhaps an oversite of the domestic staff?We reported it at check out and they made a note of it. We were disappointed not to be able to have our morning tea in our room, as we always do prior to breakfast, but it wasn't a major issue. We had a full 'Classic' cooked breakfast which was lovely, although my yolks on my fried eggs were hard, but then I am particularly fussy over that, ha. I didn't say anything about it though, but I'm sure they would have changed them if I"d asked. We also had two pots of Yorkshire tea, which we thoroughly enjoyed. All in all a fantastic stay and would highly recommend.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good Location for Croft Circuit
I was visiting Croft race circuit for a weekend race meeting. Local hotel to the track. Just one night. Checked in around 7:30pm. Hotel first impression was it was tired. But no probs - it was ok, I went on to reception. Waited few mins for someone to appear. Staff member appeared, eating. Then she went to get help. Was quite odd - like secret squirrel with the two girls whispering what room to give, I presume, as they moved the mouse around the screen. But all ok. Just auite odd. Up to the room. Adequate and looked fairly recently refurbished. I had a shower, made a call, and then went downstairs for a drink and food. It was 8:35pm. No-one was at bar to serve. It was a small bar. I went and found someone. Ordered a drink and asked for a menu, only to be told that food is stopped serving from 8:30. It was now 8:38. I had missed the opportunity for some food. I went back upstairs after my single drink. No dinner. There was a wedding reception at the hotel. I could hear the music until I fell asleep at around 11pm. A nice sleep. That’s the full summary. Checked out at 8am. I just left the key card in the quick check-out box and left for the circuit. But, all that said, which is more feedback to the hotel than anything else, I will ask myself the usual question - would I stay there again? Answer - all in all, I’d definitely stay there again.
Stayed 1 night in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and will definitely go back. Great gluten free options too.
Stayed 1 night in Jun 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2024

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, reasonably priced
A really lovely hotel, very beautifully decorated and the rooms are spacious and clean. Love the bar and dining area, lots of places to chill and read a book.
Stayed 1 night in Jun 2024

6/10 Okay

Jenny

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attended wedding, the 'Chapel', reception room and reception all beautifully decorated. 3 course Meal for wedding reception was delicious, well presented & hot. Breakfast, cooked fresh was of a high standard. Staff very friendly & helpful, although not a lot of them, they seemed to be muti-tasking. Only complaint was the heating, far too warm in rooms, windows didn't open & no way to cool off.
Stayed 1 night in May 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night with my wife, and had dinner and breakfast in the hotel. Have stayed here before, but it’s been fully refurbished since the last time. Room was clean, quiet and comfortable. Steak for dinner was good, as was the cooked breakfast. Couldn’t fault it really. Very convenient for Darlington.
Stayed 1 night in May 2024

2/10 Terrible

Laura

Stayed 1 night in May 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Debi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay definitely recommend this Hotel staff and service were fantastic we will definitely stay here again
Stayed 1 night in May 2024

2/10 Terrible

Ian

Stayed 1 night in May 2024

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Business Pit Stop
Stayed here a gew times now, always a good stay. Good food, friendly staff, comfy rooms, well priced.
Stayed 1 night in Apr 2024

10/10 Excellent

Connor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Callum the barman/waiter was top class, service impeccable, room was spotless and quiet, comfortable, spacious. Food was top quality, hats off to the chefs who probably dont get the appreciation they deserve being behind the scenes. WILL BE BACK
Stayed 1 night in Apr 2024

6/10 Okay

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice Staff very good but the bar prices at event we attended were increased in the event Not happy
Stayed 1 night in Apr 2024

10/10 Excellent

David

Stayed 1 night in Apr 2024

2/10 Terrible

Stephen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really disappointing stay
A dreadful stay unfortunately. On the night of my stay there was a wedding going on downstairs. Whilst the noise from the wedding didn’t bother me when going to bed, I was woken by wedding guests shouting, singing and playing music in the corridor. The carry on continued until 4am not before wedding guests passed from room to room shouting and banging doors. I tried calling reception to complain but no one answered the phone. No compensation or apology provided when checking out the next day, just confirmation that another guest had also complained to reception. At breakfast the porridge was dry and I heard another guest request tomato sauce for their bacon only to be told they were out of stock. My room was tired and dated, with the odd leftover stray hair from previous guests found in the bathroom. No water provided in the room either. I won’t be staying again as I simply cannot afford a bad nights sleep when away on business. Very disappointing.
Stayed 1 night in Mar 2024

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding stay
We had a lovely stay for a family wedding. The venue is stunning. My only complaint is that the cist of rooms was almost trippled for the night of the wedding which i think is a bit unfair.
Stayed 1 night in Mar 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over outside of Darlington
Very friendly service with good food. Nice and relaxed atmosphere great value.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
25th Feb
Overnight stay at this gorgeous hotel. Staff were super friendly and accommodating , food was great, beautiful decor. Thoroughly recommend .
Stayed 1 night in Feb 2024

2/10 Terrible

rory

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I would not rate this hotel or the service at all. I came all the way from Bristol to go to a funeral at the church mins away. I arrived early and explained my friends were outside but would it be possible to check in early or leave my bag (I also emailed ahead to advise of this). I was advised to wait in the bar/reception. They did allow me to check in early but only after did they tell me I had to pay an additional charge of £20. If I'd known this in advance I wouldn't have checked in! Also a light switch was hanging off the wall, bathroom mirror is rusty and sheets are dirty. I asked for a room upgrade but this didn't happen, although the light switch has been fixed.
Stayed 1 night in Feb 2024