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Crabwall Manor & Spa, BW Signature Collection

3.0 star property

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Photo gallery for Crabwall Manor & Spa, BW Signature Collection

Property grounds
Lobby lounge
Fitness facility
Lobby
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Parkgate Road, Mollington, Chester, England, CH1 6NE
  • Chester City Walls
    ‪5 min drive‬
  • Chester Racecourse
    ‪5 min drive‬
  • Chester Zoo
    ‪5 min drive‬
  • Liverpool (LPL-John Lennon)
    ‪29 min drive‬

Room options

View all photos for Family Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Family Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Family Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

  • 13 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

Superior Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

Superior Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed, Non Smoking

Junior Suite, 1 Double Bed, Non Smoking

Junior Suite, 1 Double Bed, Non Smoking

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Non Smoking (View)

Suite, 1 Double Bed, Non Smoking (View)

Suite, 1 Double Bed, Non Smoking (View)

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

Standard Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

Standard Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Single Bed, Non Smoking

Classic Room, 1 Single Bed, Non Smoking

Classic Room, 1 Single Bed, Non Smoking

  • 9 sq m
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Exterior

The Mill Hotel & Spa

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, (1864)
The price is €93
for 1 room
includes taxes & fees
27 Apr - 28 Apr
The Mill Hotel & Spa

About this property

Crabwall Manor & Spa, BW Signature Collection

Hotel in Chester with a full-service spa and a health club
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
Crabwall Manor & Spa, BW Signature Collection offers 48 accommodations with complimentary bottled water and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
ESPA has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Crabwall Manor & Spa, BW Signature Collection. During your stay, you'll be within walking distance of University of Chester. Free WiFi in public areas, free self parking, and a full-service spa are available.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to facials, aromatherapy, or body wraps at ESPA
  • Amenities include meeting rooms, a terrace, and a lobby fireplace
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests speak favorably about the location and the clean accommodations
  • Just a 5-minute drive from Chester City Walls and 5 minutes from Chester Racecourse
Crabwall Manor & Spa, BW Signature Collection offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A hot tub, a sauna, and spa services are also featured at the business-friendly Crabwall Manor & Spa, BW Signature Collection. Free self parking is available.

This 3-star Chester hotel is smoke free.

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 10:00 AM.
Crabwall Manor & Spa, BW Signature Collection has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 10:00 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 16.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Property is also known as

Crabwall Manor Hotel Chester
Crabwall Manor Hotel
Crabwall Manor Chester
Crabwall Manor
Crabwall Manor Hotel Spa
Crabwall Manor Hotel Spa
Crabwall Manor Spa BW Signature Collection
Crabwall Manor & Spa, BW Signature Collection Hotel
Crabwall Manor & Spa, BW Signature Collection Chester
Crabwall Manor & Spa, BW Signature Collection Hotel Chester

Crabwall Manor & Spa, BW Signature Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 388 out of 882 reviews
Rating 8 - Good. 278 out of 882 reviews
Rating 6 - Okay. 131 out of 882 reviews
Rating 4 - Poor. 61 out of 882 reviews
Rating 2 - Terrible. 24 out of 882 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

samuel

Stayed 1 night in Dec 2024

10/10 Excellent

Rhian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Receptionist was new to his role but was really helpful, welcoming and professional.
Stayed 1 night in Jan 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Beautiful hotel. We stayed in a Junior Suite and the room was spacious, well equipped and comfortable with a large bathroom and a separate seating and eating area. We had some nice food from Room Service and the service was excellent. Wouldn’t hesitate to stay here again.
Stayed 1 night in Jan 2025

6/10 Okay

Graeme

Liked: Cleanliness, room comfort
Ok but not great.
The heating wasn't working in the bedroom. Electric heaters were already in the room so they knew about it. Not enough space for breakfast. Had a long wait even though we had booked a slot. They struggled to keep the breakfast topped up. Reception area isn't big enough for more than one receptionist so had a wait to be attended to. Not enough beds around the pool.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here a few nights ago, no issues at all, my room was clean and tidy, breakfast was great. Every interaction with staff members was pleasant. My only tiny issue is and it may be my fault just as much - but the signage to the property isn’t fantastic and even though I know the area very well with living there for 8 years and I missed the turn off in thick fog granted, but it can be misleading. Apart from that issue I cannot fault the place
Stayed 1 night in Dec 2024

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Christmas stay
Crabwall Manor looks stunning as you arrive. We visited during the Christmas period and it was decorated beautifully with lights and trees. Checkin was easy and staff helpful with ordering a tax so we could visit the Christmas market. The room was spacious and clean. Bed was really comfortable too. The blinds on the skylights were broken so, had to use a coat hanger to reach to close them. We also had a leak on the extractor fan in the bathroom. This was following a tremendous amount of rain. Reported to reception. Breakfast was really lovely. Great choice and even better quality. Dining area was decorated for Christmas. Nice environment to eat. The spa is betting ready for an overall. The changing rooms look tired with a few locker doors in desperate need of repair. The pool and pool area was clean with a small sauna and larger steam room. The steam room wasn’t working so, was simply a room unfortunately. There wasn’t any hot water for showers either due to a maintenance issue. Overall, we enjoyed the stay and the value for money was good. A little love and care in some areas and the hotel and spa will be even better!
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Leanne

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel looked really nice from the outside but was abit outdated inside. Was a great location for the price to get a uber into Chester for the Xmas markets. Was decorated for Xmas which we liked. Staff were not very friendly on check in , didn’t even tell us that there was a spa or gym to use or where to go for breakfast. Room was nice and clean , bed comfy. Would recommend for price and location and parking.
Stayed 1 night in Dec 2024

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent hotel wouldn't hesitate to return. Friendly staff,good food excellent service and a fantastic room great value.
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review
We found the hotel comfortable and clean . Staff are friendly but needs some entertainment in the evening. There were no Magazines newspapers or games to play. No welcome package in room ie places to visit and hotel facilities.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mariam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great and in beauitful area spa looks great definitely stay again
Stayed 1 night in Dec 2024

6/10 Okay

Jane

Travelled with family
Good. Would stay again. Could be amazing with work
Nice place. Stayed in Very large suite. Great value for money. Lacking touches like tissues, no fridge, couldn’t stream from tv. Everything slightly tatty. Bed massive but quite hard and pillows like concrete. My nephew had soft pillows in his room so maybe I just lucked out. Paint splashes on dressing table and bedside tables that could have been cleaned off. Staff friendly. Helpful organising taxis but didn’t really provide any info on hotel when checking in eg WiFi code, restaurant and bar and heads up on pool availability for my young niece ( she couldn’t go swimming as it was adult time and we didn’t find out till we went along to the pool) No lift. Had to lug everything up 2 flights of stairs. No offer of help from reception. If I’d come with older relatives they would’ve struggled.
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Excessively noisy & tired.
The room was large and spacious and the WiFi was fast and reliable. The bed was comfortable and the shower was hot and powerful. The downstairs area was nicely decorated for Christmas. The bar area was ok but service poor. David, the bartendender, was amiable but lacked any ability to multitask, often disappearing for a simple item like a spoon only to leave customers waiting for 10 minutes, seemlingly as if he had forgotten them entirely with drinks poured but not served. The biggest downfall was the ridiculous banging and crashing of doors and hotel infrastructure that was evident whilst in the room. This may be thin walls and creaky floors but was endless with only a couple of hours respite during the night. I may have been unlucky with my room allocation, even though I went superior, but restful it was not. Bring ear plugs as a necessity.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay here! The staff were lovely and very helpful. We had 2 spa treatments, massage and Indian head massage, which was amazing, very relaxing. The hotel was decorated for Christmas which made the stay extra special. We did notice some areas of the hotel that could do with touching up and very squeaky floor boards while walking around the hotel. The spa facilities had everything especially loved the sauna. We did noticed again that the area around the pool could do with a clean throughout the day and the changing room, maybe just need to be kept on top off but noting that would stop me coming back.
Stayed 1 night in Nov 2024

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Mara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, friendly, relaxed, gorgeous spa, spacious, gorgeous views... we loved it
Stayed 2 nights in Nov 2024

8/10 Good

Dexter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay overall, think the spa changing rooms could do with some TLC but other than that was enjoyable. The room was lovely!
Stayed 2 nights in Nov 2024

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty duvet.
We enjoyed our stay, the hotel is lovely and the staff on breakfast service were very accommodating. However, my husband had to go to reception on the first night because we spotted a dark patch through the duvet cover, on pulling the cover back there was a patch of blood bigger than my hand. The lady who came in to remove the duvet didn't apologise, she just looked embarrassed. I was uncomfortable after this and went and bought my own cover to sleep under. I know this can be seen as an over-reaction, but that's how I felt. I do have a photo, but I dont think it's family friendly. It is ashame because this is the first time in 10 years since we've been away for my birthday.
Stayed 3 nights in Nov 2024

8/10 Good

Cathie

Travelled with family
This was a lovely place. Could do with some lighting outside in the parking area as was very dark. You could also do with some more decent music in the bar area - that was a bit flat and no atmosphere. Other than that a lovely stay.
Stayed 1 night in Nov 2024

6/10 Okay

Kevin

Stayed 1 night in Nov 2024

10/10 Excellent

Paul John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable trip.
Stayed 1 night in Nov 2024

10/10 Excellent

Sharla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with friendly staff. Rooms are large and good value for money. Would recommend.
Stayed 1 night in Oct 2024