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Delta Hotels by Marriott Cheltenham Chase

4.0 star property

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Photo gallery for Delta Hotels by Marriott Cheltenham Chase

Indoor pool
Reception
Property grounds
Property amenity
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar

Explore the area

Map
Shurdington Road, Brockworth, Cheltenham, England, GL3 4PB

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking, Garden View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Non Smoking, Garden View

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Garden View

Suite, 1 Bedroom, Non Smoking, Garden View

Suite, 1 Bedroom, Non Smoking, Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Delta Hotels by Marriott Cheltenham Chase

Eco-certified hotel with a full-service spa and a fitness center
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a hot tub are onsite. Housekeeping is available on request.
Delta Hotels by Marriott Cheltenham Chase offers 122 accommodations with laptop-compatible safes and complimentary bottled water. 40-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a hot tub.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

The breakfast at Delta Hotels by Marriott Cheltenham Chase gets high marks from our customers. During your stay, you'll be close to University of Gloucestershire. Features include free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with hot stone massages, body wraps, or body treatments at Spa
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym, Pilates classes, and fitness classes
  • Guests really like the accommodations for the cleanliness, comfy beds, and spaciousness
  • 7 minutes by car from University of Gloucestershire and 8 minutes from Kingsholm Stadium
  • Dogs welcome for a fee
Delta Hotels by Marriott Cheltenham Chase offers its guests a full-service spa, an indoor pool, and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and 10 meeting rooms are available. Event space at this hotel measures 3272 square feet (304 square meters) and includes conference space. A fitness center, spa services, and a terrace are also featured at the eco-certified Delta Hotels by Marriott Cheltenham Chase. Self parking is free.

This Cheltenham hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 9:30 AM and on weekends from 8 AM to 11 AM.
Hardy Restaurant - Onsite restaurant.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, German, Polish, Romanian, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8 AM to 11 AM on weekends; GBP 12 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hardy Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Pilates classes
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's games
  • In-room refrigerator
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • 3,272 square feet of conference space
  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 12.00 per person
  • Pet fee: GBP 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chase Hotel Cheltenham
Cheltenham Chase
Cheltenham Chase Hotel
Cheltenham Chase Hotel QHotels
Cheltenham Chase Hotel QHotels Gloucester
Cheltenham Chase QHotels
Cheltenham Chase QHotels Gloucester
Cheltenham Chase Hotel Gloucester
Cheltenham Chase Gloucester
The Cheltenham Chase Hotel QHotels

Delta Hotels by Marriott Cheltenham Chase Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 482 out of 1058 reviews
Rating 8 - Good. 336 out of 1058 reviews
Rating 6 - Okay. 137 out of 1058 reviews
Rating 4 - Poor. 62 out of 1058 reviews
Rating 2 - Terrible. 41 out of 1058 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Merewalesi

Liked: Amenities, property conditions & facilities
Quite place easily parking
Stayed 1 night in Dec 2024

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

david

Travelled with family, Business traveller
Liked: Staff & service
Dining room closed. Poor food choice in the bar. Terrible breakfast worsted I have ever had.. Breakfast room dirty from party night. Heating not working in Bedroom. No answer from phoning reception from room. Not warned that it was party night throughout the hotel and no consideration for other guests. Had to eat out to get away from the constant noise factor.
Stayed 1 night in Dec 2024

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big hotel with great facilities
This hotel has a lot of facilities and, for a large hotel, is pretty well located. Lots of free parking. As i write this (09/12/24) there is no EV charging but it looks like they are getting ready to install it. Breakfast is great and chilled out The bar can be a bit chaotic but thats down to the conferences held there, not the hotel. The leisure facilities are nice, great for relaxing after a long day! And you can buy swimming shorts there if you need them. The rooms are air conditioned, but the air con can be a little flakey. The only negative thing i have to say about the rooms is the kettles in the rooms dont hold a lot of water, but it is enough to make a cuppa.
Stayed 5 nights in Nov 2024

2/10 Terrible

Nicholas

Stayed 2 nights in Nov 2024

6/10 Okay

Shahid

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
After staying in the hotel for maybe a month now due to work. It seems like the infrastructure and the understanding of who is in charge of what is a complete mystery. The chrome cast never works, their is 2 WiFi signals that are temperamental and don't have a consistent connection and various speed issues. There needs to be an onsite technical person that can troubleshoot the Chromecast server. The same engineer needs to also do a health check of all the access points to make sure they are operating correctly and set to the correct channels. On my recent stays I have to say that Tom has been amazing with his support and doing the best he can to help. I believe the issues that exist need to be resolved by the person who is in charge I.T for this hotel. The cleanliness is also an issue, I have never been to any room that hasn't got at least a minimum of 5 or 6 black hairs on the bed and the bathroom. I was also surprised to see one of the small hand towels covered in either ketchup or small blood stains. I raised this point before and I will say it again. The cleaners need to be spot checked to make sure corners are not being cut.
Stayed 4 nights in Nov 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Good gym, spa, swimming pool and saunas.
Stayed 1 night in Nov 2024

10/10 Excellent

Sonali

Stayed 1 night in Nov 2024

6/10 Okay

Chantel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Improvements needed in the restaurant
The room was really nice, so was the hotel and leisure facilities. The all you can eat breakfast was a real let down. There wasn't enough staff for the amount of guests. There was no milk, the bread bins were empty, no glasses for juice, the croissants that were available were stale and several of the baskets were empty. I went to get fruit and that was empty too.
Stayed 1 night in Nov 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Hotel was easy to find, the staff were very friendly. My room was clean and tidy, and they provided shower gel, shampoo and hand-wash. Also in the room were tea making facilities, a hairdryer and iron. The only downside is that breakfast was busy on Sunday morning and I had to ask for the milk urn to be topped up. However, it was a lovely weekend and I'd stay there again.
Stayed 2 nights in Nov 2024

6/10 Okay

Gemma

Stayed 1 night in Nov 2024

4/10 Poor

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hugely disappointing stay
We chose this hotel, even though it was above our price range because of these photos of their USP, the leisure facilities. Imagine our disappointment when they were closed :( No compensation and barely an apology. I'm still waiting for a Manager to ring me
Stayed 2 nights in Nov 2024

8/10 Good

Naoya

Stayed 1 night in Oct 2024

6/10 Okay

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Hotel destination we had used at this particular time for say the past 14 years
Stayed 2 nights in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Shahid

Business traveller
Disliked: Cleanliness, property conditions & facilities
The primary basis for my stay was the location not being to far to get to work. Positives 1. Close to work. 2. Good breakfast. 3. 24 hour gym. 4. Comfortable bed. Negatives 1. The free weight area has been neglected and is rusted up for nearly every machine. The 40KG weights are dangerous because they are not stuck onto the handle properly which I learnt when trying to bench press them.The temperature in the gym is set far to low to the point it's freezing and there seems to be no option to change as all options are locked on the digit thermostat. 2.The bathroom in my room had long hairs sitting within it, indicating that it hadn't been cleaned. 3. There was a ceiling spot light that was hanging by it's wire outside of its frame. I raised this issue being a potential electrical safety issue and the staff offered me a different room so I couldn't fault them on that. 4. The TV had the option to connect a HDMI cable and chromecast but none of them worked. 5. Whenever a problem was raised with the staff, they would respond by saying that maintenance will look into it, but nothing would ever get resolved.
Stayed 4 nights in Nov 2024

2/10 Terrible

Tryphena

Liked: Room comfort
A faulty towers stay
Arrived and person on front desk was missing for a while. Checked in and room was not cleaned from previous guest, provided new room. Pool was shut next day for maintenance, but managed to visit pool after check-in, wasn’t great but acceptable. Dinner was a nightmare, staff must have been new, didn’t know menu or drinks options. Starter was missing bread, mains - 1 was very very salty other was oily. Our mains came out a second time after we’d eaten. Table next to us were have similar problems. A faulty towers hotel - won’t be staying again.
Stayed 1 night in Nov 2024

6/10 Okay

Vanessa

Liked: Cleanliness
Disliked: Room comfort
Twin bed
Finding the location is easy and good room space. Only the issue is the bed, it says king size but actually it is twin bed that put together in which the other bed is lower to the other and not comfortable when I am lying on middle of the bed. I feel like I am falling off the bed. It is not a proper king size bed! Not comfortable for 5 days
Stayed 4 nights in Oct 2024

6/10 Okay

steve

Business traveller
Tv s in bar area
Nice hotel great leisure facilities stay here every year for work allways have dinner in the bar area and watch sports on the tv s you have in the bar area but been advised by the management that the bar area tv s are turned off at 5 30 pm a lot of hotel guests including myself only book this hotel to enjoy the sports you have in the bar area never stayed in any other hotels around the country that turn off the tv s for the guests at 5 30 pm absolutely not exceptable definitely would not return to this hotel again
Stayed 5 nights in Oct 2024

6/10 Okay

Nikki

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Comfortable beds and nice room but thin bedroom wa
Comfortable bed but walls were thin and could hear everything from the next rooms. Our TV constantly switched off which wasn't great. Not overly impressed with breakfast.
Stayed 3 nights in Oct 2024

4/10 Poor

Helen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Will not be back
Swimming pool cold, hot tub not working properly. Only one glass in a twin room - bins not emptied when serviced. Towel rail not working in the bathroom. Breakfast a disaster. No one replenishing, no plates, no cup, bowls,bread, ,sauce or staff to ask! Everyone complaining, told it was because they were busy and everyone down together but like it both mornings.
Stayed 2 nights in Nov 2024

4/10 Poor

Greg

Liked: Cleanliness, room comfort
Disliked: Staff & service
Fine for a room to stay in, not for a weekend spa
Luxury feel on first walking into the hotel and the staff were friendly. The spa was terrible, very small, cold pool, the jacuzzi was muggy and the water looked dirty and there were only 2 loungers for a number of people. The gym had good equipment but no hygiene wipes which was a bit grim. I’m not an eco warrior but wasn’t impressed with a piece of dead coral on display in the lobby. We didn’t stay for dinner, the breakfast was nice, although disappointed with watered down squash rather than juice selection. Otherwise a nice clean, spacious room and comfy bed. Absolutely fine for a bolt hole for a night out in nearby Cheltenham, not for a weekend spa break
Stayed 1 night in Nov 2024

10/10 Excellent

Maurice

Business traveller
Stayed 1 night in Oct 2024

4/10 Poor

Graham

Stayed 3 nights in Oct 2024