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Hotel Ojo de Agua

3.0 star property

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Photo gallery for Hotel Ojo de Agua

On the beach
Exterior
Superior Room, Sea View | Beach/ocean view
On the beach
Outdoor pool, pool loungers

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Puerto Morelos, QROO, 77580
  • Ojo de Agua Beach
    ‪2 min walk‬
  • Arrecife de Puerto Morelos National Park
    ‪2 min walk‬
  • Puerto Morelos Town Square
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room

Family Room

  • 21 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View | Beach/ocean view

Superior Room, Sea View

  • 14 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Deluxe Bungalow

Hotel & Beach Club Ojo de Agua

  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
3.7 out of 5, Good, (587)
The price is €69
for 1 room
includes taxes & fees
17 Mar - 18 Mar
Hotel & Beach Club Ojo de Agua

About this property

Hotel Ojo de Agua

Ocean view with outdoor pool, near Puerto Morelos Town Square
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a garden, and a picnic area are onsite.
Hotel Ojo de Agua offers 35 air-conditioned accommodations with safes and hair dryers. Accommodations offer separate sitting areas and include desks. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Hotel Ojo de Agua. During your stay, you're just a quick walk from Puerto Morelos Town Square. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • Guests have great things to say about the beach and the location
  • Just a 1-minute drive from Puerto Morelos Town Square and 5 minutes from Puerto Morelos Beach
  • Airport shuttle service available for a fee
There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and multilingual staff are also featured at Hotel Ojo de Agua.

This 3-star Puerto Morelos hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 8:00 AM to 11:30 AM.
Hotel Ojo de Agua has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Street parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Continental breakfast available for a fee daily 8:00 AM–11:30 AM: MXN 220 for adults and MXN 150 for children
  • 1 restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Spa

  • Massages

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

More

  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Ojo de Agua

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 220 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 1 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
Hotel Ojo de Agua offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ojo Agua Beach Front Hotel Puerto Morelos
Ojo Agua Beach Front Hotel
Ojo Agua Beach Front Puerto Morelos
Ojo Agua Beach Front
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos

Hotel Ojo de Agua Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 346 out of 1003 reviews
Rating 8 - Good. 290 out of 1003 reviews
Rating 6 - Okay. 150 out of 1003 reviews
Rating 4 - Poor. 105 out of 1003 reviews
Rating 2 - Terrible. 112 out of 1003 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Derek, Kitchener

Travelled with partner
Liked: Cleanliness, staff & service
This property has an amazing beach view which simply can't be beat. Our room was 50 feet from the beach and another 100 feet to the water. The fact they have their own little beach club section simply can't be beat. The staff was amazing. Every single person we met in reception went out of their way to help us with the door every time my wife and I came and went with her wheelchair. The maids and other staff were equally kind and fantastic. The rooms themselves are a little long in the tooth. They're definitely kept very clean, but the towels, furniture, and linens are showing their age. The biggest drawback for us was that the road out front is pretty much non-existant. It may have been paved at one time, but it's been many years since then and it's fully off potholes, dips, and soft sand. Which made it almost impossible to get through with a wheelchair. Overall a cute little hotel with an amazing location and great prices.
Stayed 10 nights in Nov 2024

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

4/10 Poor

Fabian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La falta mucho mantenimiento, se ce muy viejo y descuidado el hotel. En el cuarto la caja de seguridad no funciona, habitaciones muy sencillas. El.club de playa mejor, ahi la comida y servicio bien.
Stayed 1 night in Nov 2024

10/10 Excellent

A

Liked: Cleanliness
Stayed 1 night in Nov 2024

6/10 Okay

Carolyn

Disliked: Amenities, property conditions & facilities
Pool was as others mentioned, unkept. But the ocean was beautiful. One sheet on the bed. No other covers. Weird! Tiny noisy fridge. No ice. Great location but too many constant beach vendors for me as you’re right in the town centre.
Stayed 3 nights in Nov 2024

10/10 Excellent

Hadia Iftikhar

Liked: Staff & service
Disliked: Cleanliness
Good
Stayed 4 nights in Nov 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for beach and town.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really liked the property. It is a really nice area by the sea. Puerto Morelos really is changing and cleaning everything to maintain the area.
Stayed 9 nights in Nov 2024

2/10 Terrible

WILLIAM

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
CAT FISHED!! ALL of the pictures are not what you get!! Cold showers, 2 sheet for bedding, 2 old towels. OLD OLD building, mold and septic smells and water leaking down old air conditioning unit. Maybe a motel?? No dryers. I’m usually not picky we are in Mexico. And we love the people! Best part.. beach next door and waiter that made our day! Only stayed one day Eeks 😱😲
Stayed 1 night in Nov 2024

4/10 Poor

Jerry

Travelled with family, Travelled with partner
This was my 3rd trip to this hotel in two years. I know it's not a five-star hotel. However this trip. The hotel is under New Management out of the 14 days I stayed there only four and a half days had warm water the rest was cold water. The staff at the desk and housekeeping was phenomenal however trying to get a hold of the new manager was very difficult and it never happened.pool was not cleaned nor were the ground around the property. The street in front of the hotel to the beach club was nothing but mud puddles he had to navigate around. And try doing that without tripping or falling.
Stayed 14 nights in Oct 2024

8/10 Good

Kendall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Ana

Stayed 4 nights in Oct 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Nov 2024

4/10 Poor

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
This was not our first stay and we expected clean no frills accommodations as our previous four visits. But management has changed over the last year and it shows. No hot water because propane wasn’t ordered, problems with the boiler and the pump, trash left on the beach and the dreaded cockroach or two! We won’t return although staffing is friendly and helpful, there is no oversight.
Stayed 14 nights in Oct 2024

8/10 Good

Kathy

Stayed 5 nights in Oct 2024

8/10 Good

Paul

Stayed 1 night in Oct 2024

4/10 Poor

Carola V

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities
There good staff Map is little wrong Good times
Stayed 1 night in Sep 2024

8/10 Good

Darlene A

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty view, friendly
Stayed 2 nights in Oct 2024

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything in town and the beach.
Stayed 5 nights in Oct 2024

10/10 Excellent

Corina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Oct 2024

4/10 Poor

Kathy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The location on the beach and close to numerous shops and restaurants was the only good thing about this hotel in my opinion. We booked our stay on the recommendation of friends who stayed at this hotel but I am sure it was many years ago, because the hotel is very run down now. We ended up staying in one room for two days and another for three days as we had to be moved due to the fact that the wall mounted air conditioner poured water into our back pack and jacket. Both rooms were very small, needed painting, curtains ripped, outlets too loose for our chargers to stay plugged in, flickering lights and no hot water. Both the restaurant and beachfront area were also very old and showed signs of age and being worn down. The driveway in front of the hotel was full of pot holes, large mud puddles and covered with garbage. Sad. The staff was friendly and accommodating and tried to make our stay as comfortable as possible, but I will not recommend this hotel.
Stayed 5 nights in Oct 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My experience with check-in and check-out was pleasant, but the hotel urgently needs renovation. Mr. Arturo gave me a room that looked like a rundown motel, completely destroyed. Walking through the hallway, I felt very unsafe; all the room doors were in bad shape, the curtains in my room were old and worn out, and the walls had dampness, cracks, and mold. I went down to request a room change, and Mr. David gave me another room in better condition than the first one but the bathroom didn’t have a proper shower door, and the towel rack was covered in green mold. My daughter and I stayed there for just a couple of hours before deciding to move to another hotel I won’t be returning to this hotel due to its terrible state.
Stayed 1 night in Oct 2024

4/10 Poor

Katherine

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First of all, walking down the hallway to our room we started smelling a funky unpleasant smell. Opened the door to our room and it was worse. Instantly felt dirty, upon looking around the curtains had holes and torn out of the tracks. Curtains and the walls had mold and some “patchwork” on the cracks on the walls. We asked for a different room. Second room felt cleaner. TV was like a 27 inch with wires hanging everywhere, just tacky. Never stayed in a hotel without what I call basic amenities. Such as hair dryer, wash clothes, hot water, bar soap, drinking water. Almost every door on cabinets were broke or loose. Pool on property was always shaded and no sun, never got in it for that reason. Attached bar/restaurant had some of the best tacos we had all week. Nachos were good as well. However, since it wasn’t part of hotel you had to pay even for a cup of ice. Best part of the stay was the location. Nice beach area with pretty views. Lounge chairs were adequate. However on our last day we had to pay to use them. We thought that was included. The beach would have been better if they groomed the beaches, primarily for the trash/ debris that washes up. The best thing about the trip was the quaint little town atmosphere. All the little businesses, different choices, different food options and you feel safe. We definitely liked that part. We would go back but just stay at a nicer hotel.
Stayed 7 nights in Oct 2024