Dreams Jade Resort & Spa - All Inclusive - Reviews, Photos & Rates

See all properties

VIP Access

Choose dates to view prices

Dates

December 2024

January 2025

Preferred Club Governor Suite | Living room

3 outdoor pools, a heated pool, open 7:00 AM to 7:00 PM, pool umbrellas

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

On private beach

Pet-friendly

Pool

Hot tub

All-inclusive

Explore the area

Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580

Puerto Morelos Town Square
6 min drive
Mercure French Cuisine
2 min walk
ADO Terminal Alterna Playa del Carmen
37 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
29 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Free minibar, in-room safe, desk, laptop workspace

Deal of the Day

65 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite Double

65 sq m
Sleeps 4
2 Double Beds

Preferred Club Suite Ocean Front King

71 sq m
Ocean view
Sleeps 3
1 King Bed

Preferred Club Suite Ocean View King

71 sq m
Ocean view
Sleeps 3
1 King Bed

Deal of the Day Preferred Tropical View

71 sq m
Sleeps 3
2 Twin Beds

Junior Suite Ocean Front Double

65 sq m
Ocean view
Sleeps 4
2 Double Beds

Preferred Club Suite Ocean View Double

71 sq m
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Ocean Front King

65 sq m
Ocean view
Sleeps 3
1 King Bed

Junior Suite Ocean View Double

65 sq m
Ocean view
Sleeps 4
2 Double Beds

Junior Suite King

65 sq m
Sleeps 3
1 King Bed

Family Room

130 sq m
Sleeps 6
1 King Bed and 2 Double Beds

Junior Suite Ocean View King

65 sq m
Ocean view
Sleeps 3
1 King Bed

Preferred Club Governor Suite

101 sq m
Ocean view
Sleeps 2
1 King Bed

Preferred Club Suite Ocean Front Double

71 sq m
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Tropical View King

65 sq m
Sleeps 3
1 King Bed

Junior Suite Tropical View Double

65 sq m
Sleeps 4
2 Double Beds

Similar properties

Pool

Hot tub

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

4 Jan - 5 Jan

Pool

Hot tub

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

4 Jan - 5 Jan

About this property

Dreams Jade Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools

Catch some rays on Dreams Jade Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Housekeeping is available on request.

Dreams Jade Resort & Spa - All Inclusive offers 550 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)).

Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Housekeeping is provided on request.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of Dreams Jade Resort & Spa - All Inclusive's great beach location. During your stay, you'll be within walking distance of Arrecife de Puerto Morelos National Park. Features include free breakfast and free WiFi in public areas, plus 3 outdoor pools. This property offers pet-friendly amenities like food and water bowls.

Free buffet breakfast offered
Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
For dining with a beachfront location, stop by Carnival Buffet, one of the property's 7 restaurants and 3 bars/lounges
Take a swim in the 3 outdoor pools or soak in the spa tub
Treat yourself to hydrotherapy, facials, or manicures and pedicures at the spa
Services include supervised childcare, dry cleaning/laundry, and a concierge
Onsite recreation includes a private beach, 2 outdoor tennis courts, and a gym
Guests have great things to say about the beach and the location
12 minutes by foot from Arrecife de Puerto Morelos National Park and a 4-minute drive from Faro Inclinado
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Dreams Jade Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Dreams Jade Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. Public spaces have free WiFi. This Art Deco property also offers a children's pool, outdoor tennis courts, and a spa tub.

This 4.5-star Puerto Morelos property is smoke free.

Guests are served free buffet breakfast.

Carnival Buffet - This beachfront buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Capers - Italian - This fine-dining restaurant serves dinner only. Open daily.

CinCin - Mediterranean - This fine-dining restaurant serves dinner only. Open daily.

Mercure-French Adult Only - This fine-dining restaurant serves dinner only. Open daily.

Tamarindo - Mexican - This fine-dining restaurant serves dinner only. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Rowing/canoeing

Snorkeling

Windsurfing

Land activities

Fitness facilities

Miniature golf

Soccer

Tennis

Volleyball

Lessons/classes/games

Dancing

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Awards and affiliations

Eco-Certified Property

This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi

Parking and public transport

Limited on-site parking
Height restrictions apply for on-site parking

Food and drink

Free buffet breakfast
7 restaurants and 1 coffee shop/cafe
2 swim-up bars, 3 bars/lounges, 1 beach bar and 1 poolside bar
24-hour room service

Restaurants on site

Carnival Buffet
Capers - Italian
CinCin - Mediterranean
Mercure-French Adult Only
Tamarindo - Mexican

Things to do

3 outdoor pools
2 outdoor tennis courts
Arcade/games room
Archery
Basketball
Beach volleyball
Bike rentals
Bike tour information
Bike parking
Billiards/pool table
Children's pool
Fitness centre
Full-service spa
Heated pool
Kayaking
Mini golf
Motorised watercraft
Nightclub
Playground
Sailing
Shopping
A hot tub
Surfing/body boarding
Tennis
Volleyball
Yoga classes

Family friendly

3 outdoor pools
Arcade/games room
Children's pool
Laundry facilities
Mini golf
Playground
Snack bar/deli
Supervised childcare (surcharge)

Conveniences

ATM/banking services
Banquet hall
Lift
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre (10710 square feet of space)
Coworking spaces
A meeting room

Outdoors

Beach loungers
Pool sunloungers
Pool umbrellas
Private beachfront location
Terrace

Spa

6 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massages
Massage/treatment rooms
Sauna
Spa open daily

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Tile flooring in room
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Annual offsets purchased for at least 10% of carbon footprint
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
Couples dining
Humane treatment of captive wild animals
Local artist showcase
Locally owned and organised tours and activities
No plastic drinking straws
Reusable cups only
Romance packages available
Smoke-free property
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan

Bathroom

Dressing gowns
Bidet
Free toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Desk
Eco-friendly cleaning products used
Energy-saving switches
Free local calls
Guidebooks/recommendations
In-room massage
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
LED light bulbs
Phone
Restaurant dining guide
Slippers
Turndown service
Water-efficient showers only
Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

Guests traveling with a pet must present their pet's current vaccination record at check-in.

Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets: USD 65 per pet, per night
Only dogs are allowed
Maximum 1 (weight limit: 22 lbs per pet)
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 65 per pet, per night
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

We should mention

Pool access available from 7:00 AM to 7:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Now Jade All Inclusive

Now Jade Riviera Cancun Resort And Spa

Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos

Now Jade Riviera Cancun Hotel Puerto Morelos

Dreams Jade Resort & Spa - All Inclusive Reviews

8.4

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

2/10 Terrible

Brenda

Travelled with family

21 Sept 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

No good, very dirty. Highly disappointed.

Stayed 4 nights in Sep 2024

6/10 Okay

Ann Marie

20 Sept 2024

Stayed 6 nights in Jul 2024

2/10 Terrible

Tyrese Marie Murray

19 Sept 2024

Stayed 4 nights in Aug 2024

8/10 Good

Carlos

Travelled with family and small children

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property although nice is a little dated. The staff was very friendly and accomodating.

Stayed 4 nights in Sep 2024

8/10 Good

Kokui

19 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Sep 2024

10/10 Excellent

Julian, Freeport

Travelled with partner

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff very friendly rooms big and accommodating

Stayed 6 nights in Jul 2024

10/10 Excellent

Michelle Nicole

18 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2024

2/10 Terrible

Brandon

17 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great as long as you enjoy your room being 1000F

“Ocean front” is a stretch. Patios face in towards to courtyard so you have to lean out to see it. Room was like an INFERNO. we literally slept 2 hours because it would not cool past 25c or 77f. Sounded like drums playing all morning due to some type of construction. Room service picks up in the middle of the night and clangs the dishes around which echos straight into your room. Got a massage which was great except it was $300 and the fire alarm went off at the end. Also is not “all inclusive”, I asked for a Sapporo and it was $15.

Stayed 1 night in Sep 2024

10/10 Excellent

Julia

Travelled with family, Travelled with partner

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Sep 2024

8/10 Good

Bichloan Julie

Travelled with family and small children

13 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall, the property amenities, restaurants and service were good. The services such as room cleaning and by the pool can be a bit better. There are lots of restaurant choices as well, though not all were delicious. However, I do recommend.

Stayed 5 nights in Aug 2024

10/10 Excellent

Aida Iris

Travelled with partner

12 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

La atención del personal y las soluciones que trabajaron para la estadía fueron confortables. El Sr Ross tuvo excelente atenciones para con nosotros y siempre estuvo al pendiente de como fuera nuestra experiencia en las áreas fuera y dentro de la habitación.

Stayed 1 night in Sep 2024

10/10 Excellent

Doris

Travelled with family, Travelled with family and small children

12 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent!!!

Stayed 5 nights in Sep 2024

8/10 Good

Jonathan

11 Sept 2024

Liked: Cleanliness, staff & service

Stayed 4 nights in Sep 2024

10/10 Excellent

Victoria

10 Sept 2024

Stayed 4 nights in Aug 2024

8/10 Good

Izzieh, Westlake

Travelled with family

10 Sept 2024

Liked: Cleanliness, staff & service, amenities

Some of the rooms needed updating and air conditioning was not the best overall nice property to stay up

Stayed 4 nights in Aug 2024

10/10 Excellent

Tayjha

9 Sept 2024

Stayed 5 nights in Aug 2024

10/10 Excellent

Montserrat

Travelled with partner

9 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing service. Staff was so friendly. Quick and easy check in AND check out. Food at all the restaurants was pretty good (especially the French one). Pools were always clean. Only complaint is towel situation at the pool... sometimes there wasn't enough towels

Stayed 4 nights in Aug 2024

10/10 Excellent

Matthew

8 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Aug 2024

10/10 Excellent

Mildred

Travelled with partner

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good services 👍

Stayed 7 nights in Aug 2024

8/10 Good

Nick

Travelled with partner

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Not good for smokers and the property needs to be dated. Restaurants need to change up there menu

Stayed 5 nights in Sep 2024

10/10 Excellent

Liliana

7 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My husband and I visited this resort for the first time, the property grounds are beautiful, the rooms need a little work. We were in the preferred building #7 and felt like the rooms need a little TLC, the tv in the living room was not working properly and the phone in the bedroom had no service. We spent most of our time in the pool and outside that unfortunately we did not realize these things in the room were not working until our last night at the resort. Our waiter Ricardo at Tamarindo restaurant was super friendly and attentive to our needs during our dinner, Edison and Alan at the all adults pool bar provided a wonderful service, they were super friendly and suggested delicious drinks. The staff at the buffet were also very nice. Overall we had an amazing time at this resort.

Stayed 4 nights in Aug 2024

10/10 Excellent

Umit

Travelled with partner

7 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Even resort wasn’t full upgraded not happened… I was disappointed!!!

Stayed 7 nights in Aug 2024

10/10 Excellent

Robin Washington

6 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

8/10 Good

kassandra

Travelled with partner

5 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location was great for a quick weekend trip. It was not that close to any of the major cities (ie tulum, cancun), so the short bike-ride tour to downtown punto morales that the resort offered was such a nice touch to get explore the surrounding areas a bit more. The staff was wonderful, very nice and accommodating. HOWEVER, the sales presentation we were "asked" to attend, sadly almost ruined one of our mornings. We were told the presentation would be "no more than 90 minutes," and we were happy to attend to learn about the resort more and receive a coupon of our choice. Our representative was very kind and we enjoyed speaking with her, but from start to finish, we had almost 3.5 hours of our time taken away from what was shaping to be a lovely vacation. We understand they have a job to do and things to sell, but I was so disappointed that none of the 6 sales representatives we met seemed to take 'no' (many times!) for an answer. The deals were actually great, but as we told the team when we were first offered, we were in no position to make a huge financial purchase at this point in time. Every person seemed to keep pushing and when they finally listened to our declination, their personable personalities immediately fell. As I said, we they have a job to do and we respect that, but almost a whole morning was sadly taken away from our trip.

Stayed 3 nights in Aug 2024