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Down Hall Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Down Hall Hotel

Lobby sitting area
Property grounds
Premium bedding, down duvets, in-room safe, desk
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Daily cooked-to-order breakfast (GBP 19.50 per person)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Gym
  • Laundry
  • Pet-friendly
  • Room service

Explore the area

Map
Matching Road, Hatfield Heath, Bishop's Stortford, England, CM22 7AS
  • Hatfield Forest Country Park
    8 min drive
  • Southern Parkland Country Park
    12 min drive
  • Bishop's Stortford Golf Club
    15 min drive
  • London (STN-Stansted)
    15 min drive

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite

Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • 16 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Estate Patio Room

Estate Patio Room

Estate Patio Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room

Executive Double or Twin Room

  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

Similar properties

Exterior

Manor of Groves Hotel, Golf & Health Club

Pool
Hot tub
Spa
Parking included
4.0 out of 5, Very good, (590)
The price is €83
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Manor of Groves Hotel, Golf & Health Club

About this property

Down Hall Hotel

Eco-certified hotel with a full-service spa and a health club
A full-service spa, a restaurant, and a health club are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and an outdoor tennis court are onsite.
Down Hall Hotel offers 98 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch plasma televisions come with cable channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor tennis court and a health club are featured at the hotel. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Eden Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Down Hall Hotel. During your stay, you'll be close to The Gibberd Garden. Enjoy features like free WiFi in public areas and free self parking, plus a full-service spa. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking and extended parking
  • Enjoy British cuisine while dining at The Grill Room
  • Cooked-to-order breakfast served weekdays for a fee
  • Indulge with manicures and pedicures, Swedish massages, or body treatments at Eden Spa
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Onsite recreation includes an outdoor tennis court, a gym, and a steam room
  • 8 minutes by car from Hatfield Forest Country Park and 11 minutes from Pishiobury Park
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Down Hall Hotel offers its guests a full-service spa, an outdoor tennis court, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 9591 square feet (891 square meters) and includes conference space. A sauna, spa services, and a terrace are also featured at the eco-certified Down Hall Hotel. Self parking is free.

Smoking is allowed in designated areas at this 4-star Bishop's Stortford hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM and 10:00 AM.
The Grill Room - This restaurant specializes in British cuisine and serves breakfast and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee weekdays 7:00 AM–10:00 AM: GBP 19.50 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • The Grill Room

Things to do

  • Fitness centre
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Tennis

Family friendly

  • Playground

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Conference space (9591 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • Fireplace in reception

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Hypo-allergenic bedding
  • Portable fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch plasma TV
  • TV channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 40.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 19.50 per person
  • Pet fee: GBP 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10 (subject to availability)
  • Rollaway bed fee: GBP 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Down Country Hall
Down Hall Country
Down Hall Country Hotel
Down Hall Country House Bishop's Stortford
Down Hall Hotel Spa
Down Hall Country House Hotel Bishop's Stortford
Down Hall House
Hotel Down Hall
Down Hall Country House
Down Hall Hotel
Hotel Down Hall Country
Down Hall Hotel Bishop's Stortford
Down Hall Hotel Hotel
Down Hall Hotel Bishop's Stortford
Down Hall Hotel Hotel Bishop's Stortford

Down Hall Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 547 out of 1001 reviews" "
Rating 8 - Good. 290 out of 1001 reviews" "
Rating 6 - Okay. 102 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Stayed 1 night in Sep 2024

10/10 Excellent

Dipak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

Roger

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It took so long to check in, with only one member of staff on the desks. The room 131 was tiny and bathroom smaller. The bathroom also had a very strong chemical smell, could of been paint, but was not nice. My room was also next to the a fire exit that had been left open and this was right above a smoking area so that part of the building smelt of smoke. Lastly, when checking out, no one asked how my stay was, so did not have the chance to voice my concerns. I would not recommend this hotel to anyone.
Stayed 1 night in Sep 2024

10/10 Excellent

Deborah

Stayed 1 night in Sep 2024

10/10 Excellent

Adwoa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Doja

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Definitely had cleanliness issues, had loads of dead bugs and animals in my room. The grounds were absolutely beautiful, and the staff were really lovely! Would recommend but they do need to sort out the housekeeping.
Stayed 1 night in Aug 2024

8/10 Good

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Joan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Horrible! Never again the room was above the kitchen and the rubbish bins! Flys and noise made the room unbearable, constant noise from the extraction fans goingon - with the weather being warm and not having air conditioning made the room so hot having needing the window open the only option - staff did move me but it’s was so late and spoilt a very special occasion
Stayed 1 night in Aug 2024

8/10 Good

Adwoa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home!
Attentiveness was excellent, customer service was on a high standard! Cannot fault anything with exception of the lack of air conditioning in the rooms. I’m sure it’s a warm and cosy during winter however please invest in air conditioning.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Philip

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Olivia

Travelled with partner
Liked: Cleanliness, staff & service
Great stay, beautiful property but needs better fans in rooms- it was very hot which made it hard to sleep for 3 nights
Stayed 3 nights in Aug 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and it is a very nice setting!
Stayed 1 night in Aug 2024

8/10 Good

Warren, Freshwater

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay but unfortunately the room was very small and very hot with no aircon. A fan was provided but wasn’t enough to cool the room down and I hardly slept due to this. Apart from that it is a lovely building and the staff were very friendly and helpful.
Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel,friendly staff.We will return.
Stayed 1 night in Aug 2024

10/10 Excellent

Liam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay and staff friendly and professional
Stayed 1 night in Aug 2024

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Brian

Stayed 1 night in Jul 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Unimpressed
Asked for a quiet room-we were given a room which overlooked the gravel driveway entrance to the reception.Footfall and cars driving was very noisy. People leaving and arriving made it very noisy-even at 2am. The room had no A/C and the one window could only be opened 6inches.
Stayed 1 night in Jul 2024

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2024

2/10 Terrible

steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
REDEEMING OF £750.00 VOUCHER
Everything was excellent at the HOTEL, but had a problem with redeeming vouchers
Stayed 3 nights in Jun 2024

6/10 Okay

John

Travelled with family
Loved the period property details. Car park needs new tarmac - dreadful condition. Breakfast was warm and needs to be hot.
Stayed 1 night in Jun 2024

10/10 Excellent

Tricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely quiet situation, just what we needed
Stayed 1 night in Jun 2024