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Western House Hotel

4.0 star property

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Photo gallery for Western House Hotel

Terrace/patio
Terrace/patio
Lobby lounge, garden views, open daily
Lobby lounge, garden views, open daily
Executive Double Room, 1 Bedroom

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service

Explore the area

Map
Craigie Road, Ayr, Scotland, KA8 0HA
  • Ayr Racecourse
    ‪1 min walk‬
  • Ayr Town Hall
    ‪15 min walk‬
  • The Low Green
    ‪17 min walk‬
  • Glasgow (PIK-Prestwick)
    ‪11 min drive‬

Room options

View all photos for Executive Double Room, 1 Bedroom

Executive Double Room, 1 Bedroom

Executive Double Room, 1 Bedroom

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double or Twin Room, 1 Bedroom, Annex Building

Standard Double or Twin Room, 1 Bedroom, Annex Building

Standard Double or Twin Room, 1 Bedroom, Annex Building

  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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Exterior

Fairfield House - Ayr

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (649)
The price is €107
for 1 room
includes taxes & fees
6 Mar - 7 Mar
Fairfield House - Ayr

About this property

Western House Hotel

Victorian hotel with free valet parking and a 24-hour front desk
Along with a restaurant, this hotel has a bar/lounge and a conference center. Free WiFi in public areas and free valet parking are also provided. Additionally, coffee/tea in a common area, 24-hour room service, and concierge services are onsite.
Western House Hotel offers 49 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Select Comfort beds feature premium bedding. Televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Western House Hotel. During your stay, you're just a quick walk from Ayr Racecourse. You'll find features like free WiFi in public areas and free valet parking, plus a restaurant.
  • Free WiFi and wired Internet
  • Free valet parking and self parking
  • Enjoy Modern European cuisine at Jockey Club Restaurant, a fine-dining restaurant with garden views
  • Cooked-to-order breakfast offered for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from Ayr Racecourse and 7 minutes by car from Robert Burns Birthplace Museum
  • Ferry terminal shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Western House Hotel. The hotel can provide concierge services and wedding services. Self parking and valet parking are free.

Smoking is allowed in designated areas at this Victorian Ayr hotel.

Guests can enjoy cooked-to-order breakfast for a fee.
Jockey Club Restaurant - Overlooking the garden, this fine-dining restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Lounge Bar - Overlooking the garden, this lobby lounge specializes in Modern European cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: GBP 15.00 for adults and GBP 5.00 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Jockey Club Restaurant
  • Lounge Bar

Family friendly

  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas (fines apply)
  • Fireplace in reception

Room amenities

Bedroom

  • Bed sheets
  • Heating
  • Hypo-allergenic bedding
  • Portable fan
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Bathrobes
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch TV
  • Digital channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 15.00 for adults and GBP 5.00 for children
  • Rollaway bed fee: GBP 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Western House Hotel offers transfers from the ferry terminal (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Western House Ayr
Western House Hotel
Western House Hotel Ayr
Western Hotel Ayr
Western House Hotel Ayr, Scotland
Western House
Western House Hotel Ayr
Western House Hotel Ayr
Western House Hotel Hotel
Western House Hotel Hotel Ayr

Western House Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 600 out of 839 reviews
Rating 8 - Good. 175 out of 839 reviews
Rating 6 - Okay. 42 out of 839 reviews
Rating 4 - Poor. 13 out of 839 reviews
Rating 2 - Terrible. 9 out of 839 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the racecourse. Food and drink very nice and all staff are friendly and helpful!
Stayed 2 nights in Nov 2024

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place.
Stayed 1 night in Nov 2024

6/10 Okay

John

Business traveller
Liked: Staff & service
Rooms not the best but great restaurant
Stayed here for two nights as part of a longer business trip. The hotel is located at a race course and has a lovely grounds with water fountains and other features. The room was alright for a couple of nights. I was expecting something similar to the photos but it was wayyy more dated. Being at the racecourse, I'm sure it has seen some heavy sessions in its time. The smell of stale cigarettes greeted me as I first walked through the door. The towel radiator in the bathroom gave me a little tingle when I touched it. The stay was saved by the excellent food in the Jockey Club restaurant coupled with the brilliant service there. Breakfast was different on each day with day one being a buffet style - the best buffet breakfast I've ever had. The second day was table service, equally as great. Evening meals were fantastic and the waiting staff even brought out little tasters which were compliments of the chef. The hotel bar is OK with the odd singer playing as entertainment.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another relaxing stay in this beautiful hotel and lovely meal in the restaurant. Can't wait to return again
Stayed 1 night in Oct 2024

10/10 Excellent

Agnes

Stayed 2 nights in Jul 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable and a nice big room for what we paid but because of the price it was basic and very ‘brown’!! It wouldn’t take much to bring it into the 21st century
Stayed 1 night in Oct 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not enough time
I didn’t realise it was right beside the racecourse at Ayre. It was a superb venue easy walk into the town plenty of parking and I’m not one for usually promoting weather spoons West Kirk pub in Ayre had been a church and just for a look well worth a visit.
Stayed 1 night in Sep 2024

10/10 Excellent

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Western
2nd stay in as many months - very happy with the accommodation. Great size room with all essentials and a proper hair dryer
Stayed 1 night in Oct 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Amanda, EXETER

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely site and the accommodation in the courtyard is spacious and well designed.
Stayed 2 nights in Sep 2024

8/10 Good

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Western House Ayr
The main hotel with reception is lovely, beautiful fountain outside the main entrance. Lovely staff :-) My room was in a separate more modern building, very clean and fresh but no lift to the first floor where i was located. Very spacious room, good size bathroom with desk space to work. Extra blankets and pillows were available, as was iron and board, and a proper hairdryer!
Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and the food is second to none
Stayed in one of the annexes just a short walk from the main hotel which overlooks Ayr racecourses. I had a king size bed all to myself and the room was nice and clean and well kept. I ate at the main restaurant and the food was excellent. They even spoilt me with a complimentary amuse bouche which was amazing! Hats off to the chef. The food bill was very reasonable as well for the quality and portion size. Would definitely stay there again.
Stayed 1 night in Sep 2024

8/10 Good

Steven

Travelled with family
Liked: Staff & service, amenities
Stayed 1 night in Sep 2024

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Scott

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Allen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing well kept spacious grounds. Lovely older building (main hotel). Excellent food service and very helpful staff.Walkable to Mill Street shops and a modern Tesco around the corner. Big shout out to Elaine for all her assistance. Would I stay here again? In an instant. Rooms need mini fridges but other than that great place, good location and a memorable stay!
Stayed 2 nights in Aug 2024

6/10 Okay

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is ideally located for Ayr and the racecourse. The grounds are lovely and there is a large, free car park. Check in and check out were both warm and efficient. Standard rooms are in the Courtyard area. The room was clean but very dated in terms of its decor. One of the taps in the bathroom was loose and moved. The toilet ran/dripped all night which was disturbing. There was no air conditioning. Breakfast is served in the hotel restaurant. Guests are told to find their own table and serve their own food and drinks from the hot and cold buffet options. The range of hot food was good and included potato cakes and Lorne sausages, and the cold buffet included various melons, yoghurt, many cereals and warmed pastries. There was no choice of cooked/cured meats or cheeses. Tables were left dirty and we observed people being seated at tables that had not been fully cleaned/refreshed.
Stayed 1 night in Aug 2024