4/10 Poor
Stephanie
Travelled with family, Travelled with pets
9 Nov 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been the worst experience I’ve had with Horton grand hotel. Check in was the only easy part. However once in the room, bathroom had a really bad odor. The bathroom smelled like mold. It was definitely not cleaned in what seems like a really long time. The bathtub had grime and dirt all along the lining of the tub which I didn’t discover until the following morning. The experience only went down hill from that. Towards the early morning around 5-6, we were woken up by the sound of a waterfall. It had been raining heavy that night. Huge amounts of water started coming down from the ceiling fan, quickly spread all over the beds and carpet. I called the front desk and was told someone would come by to check it out. Waited and waited, no one ever came by. I decided to go to the front desk myself at the 3 hour mark. The receptionist said she had sent someone and was puzzled that no one showed up. Surprise surprise, when I asked if she had followed up with said person, of course not. I asked to speak to a manager and reception said they weren’t available, probably having a meeting about the water leak. I almost fainted when she said that LOL. You would think the customer would come first. You would think they would offer to move us to another room. Of course not. No one thought about the person who called about the leak. The poor excuse I got was no more rooms. I’m only happy I didn’t have to pay for anything of it. Will most likely never stay at the Horton again.
Stephanie
Stayed 1 night in Nov 2024